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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for August 13th, 2008

Orange Business Services Delivers Global Integration Services To Support Aruba Networks

Paris, August 12, 2008


Orange Business Services has signed a global integration services contract with Aruba Networks, Inc., a global leader in equipment supporting wireless LANs and secure unified mobility solutions, to provide global installation and maintenance support for Aruba’s customers worldwide. The contract also includes four-hour turnaround for replacement field parts.


Orange Business Services’ field services and logistics capabilities are intended to ensure seamless business continuity, regardless of the size or location of enterprise customers. “We chose Orange Business Services as our global partner because of their fast and reliable response capabilities. This service will help Aruba address a major logistics issue while simultaneously enhancing the customer experience,” said Dave Peterson, head of manufacturing operations at Aruba.


“With a presence in 166 countries around the world, Orange Business Services can offer a common look and feel for our maintenance services on a global scale,” said Diana Leonard, senior vice president of the Americas, Orange Business Services. “We are excited to work with Aruba to support its global business needs, and look forward to sharing our zest for a great customer experience.”


About Orange


Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators. France Telecom serves close to 174 million customers in five continents as of June 30, 2008, of which two thirds are Orange customers. The Group had consolidated sales of 52.9 billion euros in 2007 (26.3 billion euros for the first half 2008). As of June 30, 2008, the Group had 113.8 million mobile customers and 12.2 million broadband Internet (ADSL) customers.


Launched in June 2005, the NExT program (New Experience in Telecommunications) will enable the Group to pursue its transformation as an integrated operator and make France Telecom the benchmark for new telecommunications services in Europe. In 2006, Orange became the Group’s single brand for Internet, television and mobile services in the majority of countries where the company operates, and Orange Business Services the banner for services offered to businesses worldwide. France Telecom is the number three mobile operator and the number one provider of broadband Internet services in Europe, and one of the world leaders in providing telecommunications services to multinational companies.


France Telecom (NYSE:FTE) is listed on Euronext Paris (compartiment A) and on the New York Stock Exchange.


For more information: www.orange.com, www.francetelecom.com, www.orange-business.com


Orange and any other Orange product or service names included in this material are trademarks of Orange Personal Communications Services Limited, Orange France or France Telecom.


Press Office:


Global, Europe and Asia Pacific

Frédéric Gielec


+33 1 46 46 2189 / frederic.gielec@orange-ftgroup.com



Americas

Elizabeth Mayeri


+1 212 251 2086 / elizabeth.mayeri@orange-ftgroup.com


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Related Topics: Global, Wireless, Other |

TM Forum Confirms Management World Orlando Conference Dates, Location and Topics

Conference includes three summits on digital commerce, network transformation and revenue and customer management to target the extending value chain in the communications industry


Morristown, NJ – August 11, 2008 –TM Forum, the leading communications industry consortium, announced today that the organization’s 2008 North American Management World conference will be held at the Rosen Shingle Creek Resort in Orlando, Florida from November 16-20th.


After hosting a capacity crowd of more than 1,500 industry professionals last year, Management World moves to the new, bigger Orlando location with a new tri-summit conference format to address the management, monetization and operational issues facing today’s communications, entertainment and online service providers. 


Coinciding with the larger venue, Management World Orlando will boast an increased scope to better assess and discuss the challenges facing communications service providers as they embrace the content, digital commerce and advertising industries. The 2008 conference will include three distinct summits on transformation, revenue management and customer experience, and digital commerce and advertising that will examine each specific area as it relates to the larger topic of convergence.


The Transformation Summit will explore how business and IT transformation enables service providers and their partners to remain competitive in a dynamic market place. The summit is aimed at the telecom, cable, information and entertainment companies responsible for driving continuous business transformation.


The Revenue Management & Customer Experience Summit will examine important aspects of charging for and gathering revenue for a new generation of services, as well as how customer experience becomes a foundation to a successful and profitable service. The summit covers the entire spectrum from how customer experience can be defined to how services can be assured..


The Digital Commerce & Advertising Summit will examine the management & monetization issues for delivering cutting-edge, digital media services and the new business opportunities for service providers as the communications and media worlds converge. Additionally, the summit will explore how advancements in digital commerce and communications technologies will impact traditional advertising business models for the future.


With C-level keynotes from Rogers Communications, Credit Suisse and Deutsche Telekom, and speakers from worldwide services providers including BT, Verizon and AT&T, Management World Orlando continues the tradition of bringing together top experts to discuss, explore and solve the industry’s most pressing issues.


Mark your calendar now to join these and other leading companies at this year’s Management World Orlando – November 16-20, 2008.


For further details on the Conference and each of its summits, visit the Management World Orlando homepage.

About the TM Forum


With almost 700 member companies in 72 countries, the TM Forum is the world’s leading trade consortium focused on enabling digital services. Serving the information, communications and entertainment industries, the Forum provides leadership, strategic guidance and practical solutions to improve the way that services are created, delivered and charged. Members include the majority of the world’s service providers, network operators, software suppliers, equipment suppliers and systems integrators.


The Forum currently facilitates over 80 technical projects and provides extensive training, conferencing and information services to its members. Through its initiatives to help providers move to low cost, high quality ‘lean’ processes, the Forum helps its members automate business processes and work seamlessly across various parts of the service delivery chain. The organization provides industry benchmarks, guidebooks, process and software frameworks and downloadable software standards. These give service providers the direction and specific roadmaps to achieve much greater business efficiency and operational flexibility.


For further information regarding the TM Forum, related programs such as the Prosspero initiative and its Management World conferences, please visit www.tmforum.org,


You can also contact me at nate@marchpr.com.

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Related Topics: Ethernet, IMS, Access, FTTX, Global, Software, VOIP, Broadband, Wireless, WiMax, IPTV |

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