Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

InnoPath Delivers Mobile Device Management for the Android OS (MDM addresses the multi-billion dollar smartphone support problem and creates a more positive customer experience)

This morning InnoPath issued a PR (also below) announcing client support for the T-Mobile G1. It was timed to coincide with the unveiling of the actual device. InnoPath’s ability to port its client to the Android OS is an example of its adaptability and modularity. The client has been adopted by major handset vendors including Samsung, LG and Nokia, and is also available for Windows Mobile and Symbian.

Here’s the release: InnoPath Software, the leader in Mobile Device Management (MDM), today announced support for the new mobile platform based on Google’s Android operating system (OS). With T-Mobile’s announcement today of the G1, wireless operators will look for ways to provide the most effective customer support for this new OS. InnoPath’s industry leading MDM client technology is based on experience gained from hundreds of millions of shipments to device manufacturers worldwide and years of operational experience in Tier-1 operator networks. This technology is now available on this groundbreaking mobile phone platform.

“InnoPath has a keen understanding of the impact of smartphones on operators’ frontline care organizations, as requirements begin to resemble laptop support more than traditional mobile phone support,” said Eric King, VP of Business Development for InnoPath. “Our early availability of a client for the Android operating system will positively impact the usability and supportability of this new platform as it begins to grow market share.”

Already supporting Windows Mobile and Symbian operating systems, the InnoPath OMA-DM device management client is unique in equipping mobile operators with standards-based, over-the-air support for their frontline care organizations, even for phones already in the field. The client is modular, portable to a variety of operating systems and may be downloaded at the time of the first care call. In conjunction with InnoPath’s iMDM Server, the client creates an over-the-air channel to the phone permitting a full range of device troubleshooting, monitoring and configuration capabilities. In addition, the client may be loaded onto the phone at the time of manufacture, permitting firmware updates over-the-air, known in the industry as FOTA.

As background, MDM enables the operator’s care organization to provide better service with reduced expenses in the face of increasing device and service complexity. InnoPath is unique in delivering a standards-based pre-integrated solution that is extensible based on the business requirements of the operator. The ROI for MDM-enabled customer care has been proven in a recent study by the analyst firm Stratecast which places the annual global operator exposure at more than $25 billion, much of which may be saved through MDM.

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