InnoPath Heads North – Leading Device Management Client Deployed by LG on Handsets at Canada’s Telus and Bell Mobility
Welcome back from the holiday weekend everybody… today InnoPath issued a release as evidence of both our continued momentum in the OMA-DM client space and the flexibility of our client in addressing differing operator requirements. MDM is at an inflection point, with operators now mandating client support on all new mid-range and high-end handsets. This availability, critical in the face of rising smartphone support costs coupled with pressures to reduce OPEX, is expected to jumpstart operator MDM deployments, thereby setting the stage for MDM-delivered customer care. In an environment where subscribers keep their phones for longer periods of time, the in-service maintainability offered by MDM is even more critical. Read more here.
And now for more details on how InnoPath reduces operator OPEX and creates a more positive user experience… (full press release follows, and can also be reached at this link).
InnoPath Software, the leader in Mobile Device Management (MDM), today announced that LG Electronics of Korea, one of the largest mobile phone makers in the world, has expanded its use of InnoPath device management for Canada’s Telus and Bell Mobility. New feature-rich phones with the InnoPath OMA-DM device management client include the Telus Keybo, as well as the Voyager offered by both Telus and Bell Mobility.
The deployment of the InnoPath client on these new handsets builds on LG’s existing North America Tier-1 relationship with InnoPath. A major supplier of leading-edge mobile phones worldwide, LG also counts Verizon Wireless, AT&T and Sprint as major North American operator partners. For LG, not only was industry-leading client technology critical, but InnoPath’s unique operational support capability was also key. Both wireless operators and handset makers like LG now consider MDM clients to be strategic to their business models, helping to reduce operational expenses while creating a more positive user experience.
LG, one of the most innovative handset vendors, continues to gain global market share based on handset design, feature set, usability, and reliability. The company is also the first major device manufacturer to embrace InnoPath’s breakthrough Port-to-Production (P2P) offering. This program addresses device maker goals of accelerated time-to-market for new handsets, management of costs and the uptake of new high ARPU handsets with maximum customer satisfaction. It includes engineering assistance as well as lab and server resources from initial client porting through testing, and onto final acceptance by the wireless operator.
MDM enables the operator’s care organization to provide better service with reduced expenses despite increasing device and service complexity. InnoPath is unique in delivering a device management solution, which while fully standards compliant, is also highly flexible, extensible and quickly implemented. The ROI for MDM-enabled customer care has been illustrated in a recent study by the analyst firm Stratecast which places the annual global operator exposure at over $25 billion, billions of which may be saved through MDM.
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