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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for January, 2009

VMware Certified Enhance’s iSCSI IP SAN Arrays for Storage Virtualization

UltraStor RS8 IP-4 & RS16 IP-4 Series Increase Efficiency, Flexibility, Performance, & Scalability


Santa Fe Springs, CA. January 29, 2009 – Enhance Technology, the pioneer in design and implementation of hybrid input/output technology in the storage systems is proud to announce that its UltraStor RS8 IP and RS16 IP Series iSCSI storage arrays have passed VMware’s Certification Program for VMware ESX Server 3.5. The combination of VMware’s storage virtualization and Enhance Technology’s Quad GbE iSCSI Enterprise RAID protected Storage systems allow Enhance users to make the best use of their existing storage to improve resource utilization. VMware allows IT customers various benefits such as less energy consumption, simplify management, and flexible & scalable network storage environment for enterprise & SMB.


As the leader in server virtualization, VMware provides users for saving overall cost by its green nature with fewer servers required, reducing downtime and energy usage, increase flexibility and the efficiency of the storage subsystems. The efficient setup of using VMware ESX server along with the Enhance Tech UltraStor RS16 Storage Array will directly contribute to savings on IT operating cost. VMware ESX 3.5 enables multiple virtual machines to run simultaneously on a single server, and it can isolates each virtual machine from its host and other virtual machines leaving them unaffected when an application in a virtual machine crashes. VMware supports a variety of operating systems for use on most of the applications and its VMotion feature also provide live migration of virtual machines in the case of unexpected computer failure event providing a robust server and network environment.


Enhance Technology’s UltraStor RS8 IP-4 and RS16 IP-4 iSCSI SAN Arrays feature industry-leading performance on Intel IOP platform with quad channel GbE iSCSI ports and throughput of up to 400MB/sec. The UltraStor RS8 IP-4 and RS16 IP-4 are powered by Intel Xscale IOP342 processor supporting both the high-performance SAS and high-capacity SATA drives. With the capability of expanding to four (4x) more UltraStor RS16 JS SAS JBOD Arrays through a built-in SAS JBOD expansion port, the UltraStor RS8 IP-4/RS16 IP-4 storage solutions can be expanded to a total capacity of 120TB using the latest 1.5TB Seagate Barracuda HDDs. With the implementation on green technologies, such as, auto disk spin-down and 80 plus dual-redundant power supply, Enhance Technology strives to achieve high power efficiency while minimizing total operating costs. With the VMware certification, Enhance customers will be able to take advantage of all the excellent features provided by the ESX servers in the virtualized computing environment with a peace of mind.


 


About Enhance Technology, Inc.


Founded in 1997, Enhance Technology designs and manufactures high performance storage systems for digital content creation, medical imaging, security surveillance, post production, data archive and IT market places. Headquartered in Santa Fe Springs, California with Asia branch in Taipei, Taiwan, Enhance Technology has become the world leader in designing and developing hybrid I/O storage solutions. For more information about Enhance Technology and the UltraStor™ RS Series, please visit www.enhance-tech.com


 


About VMware


VMware (NYSE: VMW) is the global leader in virtualization solutions from the desktop to the datacenter. Customers of all sizes rely on VMware to reduce capital and operating expenses, ensure business continuity, strengthen security and go green. With 2007 revenues of $1.3 billion, more than 120,000 customers and more than 20,000 partners, VMware is one of the fastest growing public software companies. Headquartered in Palo Alto, California, VMware is majority-owned by EMC Corporation (NYSE: EMC). For more information, visit www.vmware.com.


 


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Media Contact


Mary Huang


Enhance Technology, Inc.


562-777-3488 ext. 107


mary@enhance-tech.com

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Aptilo Guest Internet Services: Hosted Wireless Guest Internet Access for Large Global Enterprises

STOCKHOLM – January 29, 2009 – Aptilo Networks, the global leader in integrated management solutions for control of billing, user services and access in WiMAX™ and Wi-Fi networks, has launched Aptilo Guest Internet Services™, a secure, next-generation wireless Guest Internet Access solution for multinational companies and large domestic corporations looking to provide temporary Internet access for visitors, whether at a single large campus or across multiple office locations.

Aptilo Guest Internet Services is a hosted, Software-as-a-Service (SaaS) solution.  It is currently deployed with several Fortune 500 companies including global telecom and information technology leaders.

“We are proud to be one of the very few vendors that can offer this kind of service on a global scale,” said Torbjorn Ward, chief executive officer, Aptilo Networks.  “This is a proven solution that delivers secure guest Internet access to some of the world’s largest corporations. New enterprise customers will benefit from this best practices development.”


Aptilo Guest Internet Services utilizes a company’s existing wireless infrastructure to extend the benefits of Internet connectivity to contractors, customers and business partners while complying with corporate security and legal policies.  Its flexibility makes it uniquely suited for global multi-site deployments, across a variety of types of offices and each with its own distinct infrastructure.


For enterprises that prefer to take the operation in-house (either at the start of the installation or at a later stage), Aptilo offers the same functionality as a software license via the Aptilo Guest Internet Access System™.


Both Aptilo solutions work seamlessly with any standard Wi-Fi infrastructure products. Aptilo has conducted extensive interoperability testing and made the necessary adaptations for different wireless access points and access point controllers allowing deployment in heterogeneous networks with equipment from many different vendors, including the leading vendors in the enterprise segment Aruba, Cisco and HP Procurve.


About Aptilo Networks

Aptilo Networks is the global leader in integrated management solutions for control of billing, user services and access in WiMAX™ and Wi-Fi networks.  Selected by premier business partners such as Nortel, Cisco and HP, Aptilo has become the provider of choice for service providers, enterprises and municipalities in need of a rapidly deployable, scalable multi-service solution to easily manage data and voice services over these networks.Aptilo’s comprehensive platform delivers exceptional flexibility for successful operations and a superior user experience.  Its cost-effective solutions boast extensive pre-integrated functionality for fast and reliable time-to-market, yet are also available with unique modularity for seamless integration to external additional systems of choice.  Customers can enjoy the option of a hosted delivery using Aptilo’s managed service (Software-as-a-Service) from one of our many regional data centers located worldwide, or utilize a software license model.  From smaller installations to large carrier networks, Aptilo’s solutions have been deployed in more than 40 countries.


For more information, please visit www.aptilo.com.


For further information please contact:

Hillary Call, Public Relations Manager

Aptilo Networks AB

c/o Call Communications

P: (917) 414-9262

hillary.call@aptilo.com

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Fanfare’s David Gehringer to Speak at IT EXPO EAST

MOUNTAIN VIEW, Calif. — January 27, 2009— Fanfare, delivering innovative testing solutions to network equipment manufacturers (NEMs) and service providers (SPs), today announced that David Gehringer, Fanfare’s vice president of marketing, will be speaking at next week’s Internet Telephony Conference and Expo East.


Using the right technology can offer an effective way to share and manage test assets, as well as communicate across distributed teams and across companies. The current economic climate is driving companies to examine how QA teams and testing tools can be leveraged to maintain – and possibly even gain – a competitive edge in today’s tough economic times. David will examine the importance of adopting a testing approach that improves the speed and scope of testing, including strategies that can deliver accelerated time to market and increased revenue for carriers and network equipment manufacturers.


WHO: David Gehringer, vice president of marketing, Fanfare

WHAT: Internet Telephony Conference and Expo East

http://www.tmcnet.com/voip/conference/

WHEN: Monday, February 2, 1:00-1:45 p.m. EDT

WHERE: Miami Beach Convention Center, Miami Beach, Florida

Room B212


To arrange an interview with David, please contact:


Marisa Marzano

Big Sky Communications

705-484-5105

marisa@bigskypr.com


About Fanfare

Fanfare provides automated testing solutions that enable service providers, network equipment manufacturers, and enterprises to enhance productivity throughout the quality workflow by streamlining system and device testing, reducing product cycles, and lowering costs. Using Fanfare, Quality Assurance teams and developers can leverage a common testing platform to deliver quality services and products to market faster and more efficiently. For more information, please visit www.fanfaresoftware.com.

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MetaSAN Compatibility with Enhance iSCSI & Fibre SAN Arrays

Enhance Technology and Tiger Technology Certify Interoperability


 


Santa Fe Springs, CA. January 22, 2009 – Enhance Technology, headquartered in Santa Fe Spring, California, is the pioneer in design and implementation of hybrid input/output technology in the storage subsystems. Coupled with innovative and affordable storage solutions, Enhance Technology offers unparallel support to meet with our customer’s demands and needs. Enhance Technology is a technology partner of Tiger Technology. By making sure the Enhance UltraStor RS8/RS16 IP iSCSI & FS Fibre Channel RAID subsystems compatibility with Tiger Technology’s metaSAN, cross platform file sharing Storage Area Network (SAN) management software, Enhance technology has proved again its superlative character in its data storage products.


As the increasing requirements of the connections and the speed between SAN and end-users, it’s necessary to acclimatize the metaSAN to satisfy the demand. The Tiger Technology’s metaSAN enables multiple users to share access to common data files in workgroups where heavy bandwidth requirements are the norm. With metaSAN, users can manage accesses to their shared storage the same way they normally would for any other local drive. Using metaSAN, video and film editors, digital artists, healthcare specialists, and corporate users can simultaneously access a common pool of data files such as video clips, databases, or medical archives as easily and transparently as if the content was stored on their local drive. Both the UltraStor RS8/RS16 iSCSI & Fibre Series were fully tested with metaSAN SAN Management Software and the results were impressive revealing the improved performance with SAN.


To ensure high performance, reliability, and customer confidence on our full line of storage subsystem models, Enhance Technology always takes the initiative step to help our customers avoid compatibility issues normally associated with newly released firmware revision such as the new metaSAN 3.2 which includes support for Mac OS X and Windows Server 2008.


 


Tiger Technology’s metaSAN turns the UltraStor products into a powerful, cross-platform, file-level sharing SAN by eliminating the risk of file-system corruption that would otherwise occur when multiple computers access the same disks. With metaSAN, multiple computers can benefit from high-speed block-level access, cross-platform support, automatic load balancing, transparent failover, and per-client bandwidth usage control. Multiple Enhance storage arrays can also be striped together to meet greater performance requirements. These innovations ensure a perfectly transparent and reliable networked shared storage that can fuel the most creative environments in addition to greatly reducing the cost of managing mission-critical resources.


With extensive research and development history, friendly and knowledgeable technical support staff, and our commitment to provide the highest quality in storage products, customers can rely on Enhance Technology to provide the most up to date, high performance and fully compatible storage device with a peace of mind. Enhance Technology is definitely the company you can trust and count on when it comes to server or SAN storage devices.


 


About Tiger Technology.


Tiger Technology, Sarl, is a Swiss-based software developer of high performance storage area networking (SAN) management tools. The company’s cross-platform file sharing management software solutions set new standards for multiple users sharing and managing access to bandwidth intensive data consolidated on a centralized storage location.


 


About Enhance Technology Inc.


Founded in 1997, Enhance Technology designs and manufactures high performance storage systems and products for the digital content creation, medical imaging, security surveillance, and IT market spaces. Headquartered in Santa Fe Springs, California with Asia branch in Taipei Taiwan, Enhance Technology has become a world leader in hybrid I/O storage design and development. For more information about Enhance Technology Inc., please visit www.enhance-tech.com or call 1-866-537-5140.


 


Media Contact


David Lin

Enhance Technology, Inc.

562-777-3488 ext. 123

david@enhance-tech.com


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InnoPath Selected by the GSM Association as a Global Mobile Awards Nominee

On Wednesday, InnoPath announced that we have been shortlisted by the GSMA for the 2009 Mobile World Congress Award, Best Billing/Customer Care Solution. This acknowledges the mission-critical role that MDM will play in frontline care in the coming years as a tool to reduce operational expenses while increasing customer satisfaction. We will be demonstrating our end-to-end care solution in Barcelona – please drop by or drop me a line for a scheduled briefing. The full press release is here.


Some quotes from the release:


“Our congratulations go to all the nominees in this year’s Global Mobile Awards,” said Rob Conway, CEO of the GSMA. “In an uncertain economic climate, mobile communications continue to drive social, economic and technological development, as the calibre of entries this year again illustrates. To have been nominated from such a high quality field of more than 450 companies that entered is a tremendous achievement, and we await the announcement of the winners at the next month’s Global Mobile Awards evening in Barcelona with great interest.”


“Operators must have the tools at their disposal to effectively address the care requirements of smartphones, advanced featurephones and the services they support,” said John Fazio, President and CEO of InnoPath. “In an era where CAPEX budgets are being reduced, the focus on subscriber satisfaction remains a critical initiative. InnoPath has a proven track record in the delivery and support of complete end-to-end solutions targeting care organizations at the largest of operators. We thank the GSMA for recognizing the leadership role InnoPath is playing in evolving MDM into a mission critical solution.”

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MPLS in Mobile Backhaul Certification Program Announced


Forum Logo - Small


MPLS in Mobile Backhaul Certification Program Announced



IP/MPLS Forum Announces Formal Certification Program for Mobile Backhaul Solutions Utilizing Circuit Emulation Services Over MPLS


FREMONT, Calif.–(BUSINESS WIRE)–The IP/MPLS Forum announced today the pilot phase of its MPLS in Mobile Backhaul Certification program. The certification program is the first of its kind in the industry, and allows vendors and operators to work together to provide a globally recognized and trusted benchmark for use by backhaul providers, mobile operators and their end-users.


The program will initially focus on certifying standards-compliant implementations of Circuit Emulation services over MPLS as defined in the IP/MPLS Forum’s MPLS Mobile Backhaul Initiative (MMBI) which defines how MPLS can be used to backhaul TDM traffic for mobile operators. The certification program introduces a set of strictly-repeatable test procedures, and will be administered through the IP/MPLS Forum’s certified lab partner, Iometrix.


“Operators require readily-deployable backhaul solutions today to resolve the bandwidth challenges associated with increasing traffic demands,” said Andrew G. Malis, Chairman and President of the IP/MPLS Forum. “The Mobile Backhaul Certification Program represents a needed step in the evolution of MPLS solutions which have already proven in lab trials to be ready to meet the needs of operators around the world.”


The certification program is backed by the numerous mobile operators who have been heavily involved in the forum in defining the MMBI offerings, and are now also involved in the certification pilot as well.


“The IP/MPLS Forum Certification program will provide assurance that technologies meet industry specifications through an independent testing service. Certification demonstrates that businesses are forming the correct partnerships to deliver an industry-accepted service,” said Christopher Mayer, Vice President - Systems Integration & Testing at Verizon Communications.


“The increase of mobile data traffic is putting a lot of challenges on mobile backhaul to provide the required capacity in a cost-effective way. We see MPLS as a viable option for meeting this challenge, and believe this certification program will advance the deployment of MPLS-based backhaul solutions in the market,” said Alain Maloberti, VP, Network Architecture & Design for Orange.


The pilot phase of the certification program will conclude in early March, and the forum will announce the first group of certified vendors at the MPLS Ethernet World Congress that will be held in Paris, France, 10-13 February 2009.


About the IP/MPLS Forum


The IP/MPLS Forum is an international, non-profit association of service providers, equipment vendors, testing centers and enterprise users. The Forum’s mission is to drive the global success of IP/MPLS-based technology, networks, and services, while focusing on application and deployment solutions. The Forum is driving network solutions based on IP/MPLS technologies in the global telecom industry through technical specifications, educational and marketing resources, and certification and interoperability programs. For Forum membership information please contact Alysia Johnson, Executive Director, at (510) 492-4057 or via e-mail at ajohnson@ipmplsforum.org. Additional information about IP/MPLS Forum is available online at http://www.ipmplsforum.org.


Additional Background:


Mobile backhaul networks have historically utilized TDM or ATM-based backhaul facilities to support revenue-generating and mission-critical services which are delay- and loss-sensitive and require a high level of network availability. Today’s Mobile Backhaul networks must support these legacy services while also supporting the high-growth in demand for data services and bandwidth by today’s mobile subscribers.


In order to meet these evolutionary requirements of operators, the IP/MPLS Forum’s MPLS Mobile Backhaul Initiative (MMBI), which was announced last year, proposes a general framework for the use of MPLS and Ethernet technology to transport RAN backhaul traffic over access, aggregation and core networks. The forum released a technical specification during 4Q08 which provides a specific framework and set of requirements for the use of MPLS in the mobile wireless access and aggregation networks across various RAN interfaces and technologies (eg: GSM, UMTS, LTE, mobile WiMAX, HSPA, etc.)


A copy of the technical specification can be downloaded from http://www.ipmplsforum.org/tech/IPMPLSForum20.0.0.pdf. Additional information on the forum’s MMBI work can be found here: http://www.ipmplsforum.org/tech/IPMPLSBackhaulWhitePaper.pdf more

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WeFi Launches Comprehensive Directory of Wi-Fi Hotspots

WeFi Launches Comprehensive Directory of Wi-Fi Hotspots


Directory Includes over One-Million Mapped Wi-Fi Hotspots Across The World


Delaware, USA, January 20, 2009: WeFi Inc., creator of the first open, community-based global Wi-Fi network, announced today the launch of a free, comprehensive online directory of Wi-Fi hotspots. The one-of-a-kind directory, available at the WeFi website (www.wefi.com) or in the United States by dialing 4WEFI on a mobile phone, allows people to locate the closest Wi-Fi connection to them and includes over one million mapped Wi-Fi hotspots - with the exact address and location details listed. The directory features known hotspots around the world, with the largest concentration of access points in major American cities including Chicago, New York City, San Francisco, Dallas and Houston. Additional hotspots are continually added by the WeFi community of users.


Users can either locate nearby access points via the WeFi website, or, alternatively, U.S. mobile phone users can send an SMS with their current location to 4WEFI (49334) and will receive a listing of the nearest Wi-Fi access points sent to their mobile phone within minutes.


WeFi’s hotspot directory aggregates all known Wi-Fi hotspots, and is not limited to those mapped out by individual businesses or service providers. It is user-generated – users can add a newly recognized hotspot to the directory by downloading the free software from the WeFi website, and either manually typing in the details of the site’s location, or if their computer or mobile phone has a GPS device installed, a new hotspot can be located automatically. The more hotspots added, the larger the overall universal Wi-Fi network becomes.


WeFi helps people find free Wi-Fi communication around the world with easy-to-use downloadable software that enables automatic connection to the fastest Wi-Fi hotspot around. As a leading social networking tool, users can locate their friends on the WeFi map of Wi-Fi access points – in real-time, anywhere and everywhere around the world through their Wi-Fi connection. Existing WeFi laptop users are equipped with instant messaging tools and additional community features, to help them communicate with their friends.


“WeFi is constantly looking for new ways to increase Wi-Fi availability for everyone,” said Zur Feldman, CEO of WeFi. “Using our new hotspot directory, people can easily find a connection, wherever they are or want to go. The current launch is yet more proof that WeFi is at the forefront of bringing Wi-Fi connectivity to anyone, anywhere, and anytime. ”


WeFi will be exhibiting at the upcoming Mobile World Congress 2009 in February in Barcelona. The company will be located at the IMA Pavilion, Hall 4, Level 1. Please contact Jason Silberman at Jason_s@koteret.com to schedule a meeting.


About WeFi Inc.


WeFi Inc. is the creator of the world’s first open and free global Wi-Fi network. Leveraging the power of Wi-Fi, WeFi brings free wireless Internet communications to everyone, everywhere with easy-to-use downloadable software that enables automatic connection to the fastest Wi-Fi hotspot around. WeFi is a social network, whose members benefit from a free, fun and interactive experience, while helping to build a truly seamless global Wi-Fi network by mapping open access points in any given location worldwide. Established in February 2006, WeFi Inc. is backed by leading VC companies Lightspeed, Pitango and Gemini Ventures. The company is incorporated in Delaware, U.S. with R&D facilities in Israel. For additional information on WeFi, please visit: www.wefi.com.


Media Contact

Jason Silberman at Koteret Public Relations: Email: Jason_s@koteret.com or Tel: +972-54 535 9955.

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Virtual PBX Receives INTERNET TELEPHONY® Magazine’s 11th Annual Product of the Year Award

Virtual PBX’s Open VoIP Peering Recognized for Outstanding Innovation


Virtual PBX® announced today that Technology Marketing Corporation’s (TMC®) INTERNET TELEPHONY magazine (www.itmag.com) has named Virtual PBX as a recipient of its 2008 Product of the Year Award for its new VoIP peering technology.


Virtual PBX’s open VoIP peering is a blended service that allows businesses off all sizes to take advantage of the cost-effectiveness of traditional hosted PBX services and the overall savings of VoIP technology. This marriage of technologies allows users to mix and match a VoIP network, softphone and handset to best meet their needs for features, cost and reliability, which is something no other company offers


“We appreciate this Product of the Year recognition from INTERNET TELEPHONY, which showcases our commitment to providing innovation and value to our customers,” said Paul Hammond, CEO of Virtual PBX. “With our Open VoIP peering technology, we give businesses cost-effective options for selecting best-in-class solutions for both traditional hosted PBX and VoIP services, helping them stay competitive in today’s challenging marketplace.”

“INTERNET TELEPHONY is pleased to grant a 2008 Product of the Year Award to Virtual PBX for their Open VoIP Peering innovation. Virtual PBX has proven they are committed to quality and excellence while addressing real needs in the marketplace,” said Rich Tehrani, TMC President and Editor-in-Chief of INTERNET TELEPHONY magazine. “We’re proud to honor their accomplishments in the advancement of IP communications and look forward to more innovative solutions from them in the future.”

A full list of Product of the Year winners will be published in the February, 2009 issue of INTERNET TELEPHONY magazine, (www.itmag.com). INTERNET TELEPHONY has been the authority in IP communication since 1998™.

For more information about TMC, please visit www.tmcnet.com.

About Virtual PBX

Virtual PBX believes you never get a second chance to make a good first impression especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at http://www.virtualpbx.com.


About INTERNET TELEPHONY magazine

INTERNET TELEPHONY has been the IP Communications Authority since 1998™. Beginning with the first issue in February of 1998, INTERNET TELEPHONY magazine has been providing unbiased views of the complicated converged communications space. INTERNET TELEPHONY offers rich content from solutions-focused editorial content to reviews on products and services from TMC Labs. INTERNET TELEPHONY magazine reaches more than 225,000 readers, including pass-along readers. For more information, please visit www.itmag.com.


About TMC

Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and NGN Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC’s Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO and Communications Developer Conference.


For more information about TMC, visit www.tmcnet.com.


Media Contacts:

Kenn Durrence

The Hoffman Agency

virtualpbxpr@hoffman.com


Greg Brashier

COO

VirtualPBX.com, Inc.

(888) 825-0800 x333

greg.brashier@virtualpbx.com


TMC Contact:

Jan Pierret

Marketing Manager

203-852-6800, ext. 228

jpierret@tmcnet.com

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Sify and Synchronica to Offer Hosted Mobile Email and Synchronization to Businesses and Consumers in India

Synchronica, the international provider of mobile email and synchronization solutions, today announced an agreement with Sify Technologies Limited, a leader in consumer internet and enterprise data telecom services in India, the second largest mobile market in the world. Sify will offer a hosted mobile email and synchronization service based on Synchronica Mobile Gateway to enterprises and consumers throughout the Indian subcontinent.


Sify has chosen Synchronica’s Mobile Gateway because it works on the vast majority of devices in use today and consequently has a much larger addressable market than other mobile email solutions which require users to upgrade to expensive high-end smartphones. Unlike other products, Mobile Gateway does not require additional software to be installed on the handset, making it particularly well-suited for businesses, consumers, and prosumers in emerging markets.


http://www.synchronica.com/news/090114-sify-and-synchronica-to-offer-hosted-mobile-email-and-synchronization-to-businesses-and-consumers-in-india.shtml

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InnoPath Receives PoY Award from CIS Magazine - MDM Server and Client Solution Honored for Outstanding Innovation

Greetings! Today we announced that InnoPath has received a Product of the Year award from Customer Interaction Solutions Magazine, a TMC publication focusing on CRM, call centers (or is that call centre?) and the like. The Product of the Year award validates InnoPath’s move into the customer care space and helps illustrate how MDM is seen as not only creating value with the likes of FOTA but is also increasingly being seen as a vehicle for delivering better support at lower costs. With the current economic downturn impacting budgets across the globe, the ability to deliver better customer care while reducing OPEX is seen as a strategic differentiator working in our favor.


The full Press Release can be found here and below… also! Please join us in Hall 1 at the upcoming MWC in Barcelona for a comprehensive demo of our MDM-delivered care solution.


InnoPath Software, the leader in Mobile Device Management, today announced that its MDM solution has received a 2008 Product of the Year Award from TMC’s Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. With the growth of over-the-air manageable phones, MDM is increasingly critical to mobile network operator frontline support organizations because of the ability of the technology to reduce costs while increasing customer satisfaction. The award acknowledges the crucial role MDM now plays as part of the operator’s overall customer support strategy.


“Smartphones help drive revenue but they can be hard to use and expensive to support. MDM addresses both points,” said David Ginsburg, Vice President of Marketing at InnoPath. “Our combined client and server products, the result of years of experience working with Tier-1 operators and device manufacturers, result in a rapidly deployable solution with a proven ROI. This provides operators with near-term financial returns on their MDM investment, critical in today’s capital constrained environment.”


“I am pleased to honor InnoPath for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of CIS. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”


The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.


InnoPath will be demonstrating its lifecycle MDM-enabled customer care solution at its booth in Hall 1 at the Mobile World Congress, held February 16-19 in Barcelona. More information is available here.

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Stay up to date on the latest news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Briefing Room.

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