Contributor

Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

InnoPath Receives PoY Award from CIS Magazine - MDM Server and Client Solution Honored for Outstanding Innovation

Greetings! Today we announced that InnoPath has received a Product of the Year award from Customer Interaction Solutions Magazine, a TMC publication focusing on CRM, call centers (or is that call centre?) and the like. The Product of the Year award validates InnoPath’s move into the customer care space and helps illustrate how MDM is seen as not only creating value with the likes of FOTA but is also increasingly being seen as a vehicle for delivering better support at lower costs. With the current economic downturn impacting budgets across the globe, the ability to deliver better customer care while reducing OPEX is seen as a strategic differentiator working in our favor.


The full Press Release can be found here and below… also! Please join us in Hall 1 at the upcoming MWC in Barcelona for a comprehensive demo of our MDM-delivered care solution.


InnoPath Software, the leader in Mobile Device Management, today announced that its MDM solution has received a 2008 Product of the Year Award from TMC’s Customer Interaction Solutions magazine, the leading publication covering CRM, call centers and teleservices since 1982. With the growth of over-the-air manageable phones, MDM is increasingly critical to mobile network operator frontline support organizations because of the ability of the technology to reduce costs while increasing customer satisfaction. The award acknowledges the crucial role MDM now plays as part of the operator’s overall customer support strategy.


“Smartphones help drive revenue but they can be hard to use and expensive to support. MDM addresses both points,” said David Ginsburg, Vice President of Marketing at InnoPath. “Our combined client and server products, the result of years of experience working with Tier-1 operators and device manufacturers, result in a rapidly deployable solution with a proven ROI. This provides operators with near-term financial returns on their MDM investment, critical in today’s capital constrained environment.”


“I am pleased to honor InnoPath for their hard work and accomplishments. Their commitment to quality and excellence benefit the contact center experience as well as ROI for the companies that use them,” said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of CIS. “For 11 years, Customer Interaction Solutions magazine has recognized the companies which demonstrate excellence in technological advancement and application refinements.”


The 11th Annual Product of the Year Award winners will be featured in the January 2009 issue of Customer Interaction Solutions magazine.


InnoPath will be demonstrating its lifecycle MDM-enabled customer care solution at its booth in Hall 1 at the Mobile World Congress, held February 16-19 in Barcelona. More information is available here.

Digg Syndication Del.icio.us Syndication Google Syndication MyYahoo Syndication Reddit Syndication

Email This Post Email This Post

Related Topics: Other

Comments are closed.

About

Stay up to date on the latest news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Briefing Room.

Calendar

January 2009
M T W T F S S
« Dec   Feb »
 1234
567891011
12131415161718
19202122232425
262728293031  

Your Account

Subscribe

Subscribe to RSS Feed

Subscribe to MyYahoo News Feed

Subscribe to Bloglines

Google Syndication