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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Virtual PBX Reports Seventh Straight Year of Record Profit, Revenue and Growth in Customer Base

Strong demand from small and mid-size firms for cost-effective, professional-grade phone service leads to triple the rate of new customer signups


Virtual PBX®, the inventor and leading supplier of hosted business phone services, posted another record year for profit, revenue and growth in its customer base in 2008. The company has now achieved seven straight years of year-over-year increases in these key metrics, as more small and mid-size businesses choose Virtual PBX for its innovative and cost-effective approach to PBX services.


Rather than the slowdown in sales recorded by numerous technology suppliers, Virtual PBX experienced strong results, especially in the second half of 2008. It achieved more than triple the number of new customer signups in 2008, compared to the same period a year ago. In fact, each month from August 2008 through January 2009, the company has recorded a new high in the number of customers purchasing its service. Virtual PBX also received four awards for its innovation and industry leadership in 2008.


“Businesses know they need professional communications to keep customers happy and attract prospects, but in this current economic slump, this service becomes even more critical,” said

Paul Hammond, CEO of Virtual PBX. “Our hosted PBX service allows cash-strapped small and mid-size businesses to deliver a professional and responsive phone experience with virtually no upfront capital cost and low ongoing expense. Our users are able to increase productivity and stay connected no matter where their business takes them, with a basic system starting at just $9.99 a month. Virtual PBX delivers the most cost-effective mainstream hosted PBX service on the market – not only do we eliminate the need for expensive hardware and software, but every package includes free minutes and has no setup fees.”


A hosted PBX service provides customers with advanced phone answering and call routing features typically reserved for pricey Fortune 500 type setups. With Virtual PBX, customers don’t have the expense of purchasing PBX hardware or the added costs of installation, ongoing maintenance and support. Virtual PBX was the first company to bring this service to market, and in November 2008, it became the first mainstream hosted PBX provider to embrace open VoIP peering standards as well. This award-winning approach lets customers mix and match a VoIP network, softphone and handset to best meet their needs for features, cost and reliability. Clients can also choose VoIP calls for cost savings or traditional phone service (PSTN) for calls to landlines or cellular phones, or enable both and let the system automatically send calls via the most appropriate method.


In addition to releasing very competitive new pricing packages and support for open VoIP peering in 2008, Virtual PBX added the following capabilities that make the service even easier to use:

• Virtual PBX Configuration Wizard, which allows businesses to easily customize and configure their phone systems in just a few minutes, in contrast to competitive offerings that can take an hour or more;

• Virtual PBX Google Gadget, which lets employees switch call routing between their desk, mobile or home phone instantly from within Google’s popular iGoogle framework;

• Virtual PBX Voicemail Interrupt, which gives clients more control over voice messaging than is possible with standard business phone systems by allowing users to listen to messages as they are being left by the caller;

• Virtual PBX SmartID™, which goes beyond the standard Caller ID function and adds customizable digital displays and verbal information about the purpose and nature of each call; and

• Virtual PBX Recording Manager, which helps Virtual PBX customers maintain and manage

a library of automated greetings used to answer incoming phone calls.


Virtual PBX customers also appreciate the company’s innovative approach to advanced call distribution (ACD). Virtual PBX TrueACD™ offers the most sophisticated ACD capabilities of any hosted PBX provider, as callers do not need to know the extension of the person they are trying to reach. Employees or call center agents log into a queue group and can answer calls for a specific department, such as Sales or Customer Support. The system supports skills-based routing, even load distribution, self-managed agent presence, queue optimization and overflow queues, custom on-hold information and real-time monitoring. More information can be found at Virtual PBX’s TrueACD Queuing.


About Virtual PBX

Virtual PBX believes you never get a second chance to make a good first impression – especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. Forget the hassles and costs of buying and maintaining your own PBX hardware. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at www.virtualpbx.com.


# # #


Virtual PBX, TruACD and SmartID are trademarks of VirtualPBX.com, Inc. All other trademarks are the property of their respective owners.


Media Contacts:

Kenn Durrence
The Hoffman Agency
(408) 975-3097
virtualpbxpr@hoffman.com


Greg Brashier
COO
VirtualPBX.com, Inc.
(888) 825-0800 x333
greg.brashier@virtualpbx.com

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