Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for April 23rd, 2009

Orange Business Services receives World Record Award in customer satisfaction


Paris, April 23, 2009

Orange Business Services received the World Record Award from Telemark as the operator that has contributed the most to “raising the bar,” driving up customer satisfaction to levels that exceed the previous record which Orange Business Services previously set last year. In addition, Orange Business Services is recognized by Telemark with the Personal Best Award, setting an industry-leading 15 New Personal Bests, and receiving 12 Gold Awards for outstanding levels of customer satisfaction.

In the latest Telemark Global Data VPN “Raising the Bar” report, Orange Business Services sets World Records and New Personal Bests in the following seven categories:

*Secure Date Transfer / Network Reliability / Network Availability / Network Operation / Adequate Data Throughput / Single Point of Contract / 3rd Party Equipment Integration.

Orange Business Services receives the Personal Best Award for raising its personal bar by the highest factor of any operator. New Personal Bests were set in the seven World Record categories as well as eight additional categories:

*Geographical Reach End to End / No Hidden Extras in Bill / Long term Relationship / Understanding requirements / Meeting Requirements / Accurate Bills / Billing/ Understanding Tariffs.

In addition, Orange Business Services achieves Gold Awards in six World Record categories (except for 3rd party equipment integration) as well as in six additional categories:

*Installation Guarantees / Indispensable to Customers / Installation Not Disrupting / Long Term Relationship / Operational Guarantees / Geographical Reach End to End.

According to Janet Watkin, director at Telemark, said: “We define the World Bar as the highest ever recorded Customer Satisfaction Index (CSI) score on each of the 41 events we measure in the customer data VPN service experience. Each time a service provider exceeds the historical best ever score, by the highest margin, a New World Record is set. The Service Provider, who raises the bar the most, across all events, receives the World Record Award. We encourage all the global service providers to set new standards in satisfaction levels and we congratulate Orange Business Services on its remarkable achievements in this area.”

About Orange

Orange is the key brand of France Telecom, one of the world’s leading telecommunications operators. With 123 million customers, the Orange brand now covers Internet, television and mobile services in the majority of countries where the Group operates. At the end of 2008, France Telecom had consolidated sales of 53.5 billion euros and a customer base of more than 182 million customers in 30 countries. These include 122 million mobile customers worldwide and 13 million broadband Internet (ADSL) customers in Europe. Orange is the number three mobile operator and the number one provider of broadband Internet services in Europe and, under the brand Orange Business Services, is one of the world leaders in providing telecommunication services to multinational companies.

The Group’s strategy, which is characterized by a strong focus on innovation, convergence and effective cost management, aims to establish Orange as an integrated operator and benchmark for new telecommunications services in Europe. Today the Group remains focused on its core activities as a network operator, while working to develop its position in new growth activities. To meet customer expectations, the Group strives to provide products and services that are simple and user-friendly, while maintaining a sustainable and responsible business model that can be adapted to the requirements of a fast-paced and changing eco-system.

France Telecom (NYSE:FTE) is listed on Euronext Paris (compartment A) and on the New York Stock Exchange.

For more information:,,

Orange and any other Orange product or service names included in this material are trademarks of Orange Personal Communications Services Limited, Orange France or France Telecom.

Press contact:

Orange Business Services - Global, Europe and Asia Pacific

Frédéric Gielec

+33 1 46 46 2189

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CWA: AT&T’s Integrated Network Responsible for Company’s Positive Outlook

CWA: AT&T’s Integrated Network Responsible for Company’s Positive Outlook

April 22, 2009

Contact: Candice Johnson, CWA Communications, 202-434-1168,

Following are comments by the Communications Workers of America on AT&T’s first quarter 2009 earnings, released today:

Washington, D.C. — AT&T’s first quarter 2009 profit beat expectations because of strong growth in video and data services and wireless, keeping the company on track for continued solid gains. That was the consensus of industry observers, analysts and the company’s top executives. “For this economy, it was an outstanding performance,” one analyst commented.

That’s also the conviction of the Communications Workers of America, and today’s earnings report reinforces the fact that AT&T is well-positioned to lead the telecommunications industry into the future digital age. AT&T also is well-positioned to help move our nation out of economic crisis and back into prosperity. If successful companies like AT&T don’t step up in this economic recession, and instead hide behind it to force more cost shifting to workers, how will our economy recover?

CWA President Larry Cohen pointed out that AT&T’s strength is its integrated network. “Broadband and wireless don’t exist without wireline. That makes building and maintaining the network a critical part of the company’s business plan.” CWA members at AT&T keep the network running.

AT&T remains the 7th largest company in the world, in terms of market capitalization. It posted $12.9 billion in profits last year.

AT&T has recognized that competitive product bundling is key to its success – especially broadband and wireless bundling – and these packages don’t exist without wireline. And as new services come on line, these will be further integrated into the package of AT&T telecommunications connected through the wireline network.

Since 1983, CWA and AT&T have negotiated path-breaking health care cost containment and cost sharing agreements. This year, we have the opportunity to continue to work together for real health care reform. This is a much better solution than a short-sighted approach based on increased cost shifting.

First, national health care coverage will save AT&T some $600 million and will increase shareholder value by $5 billion at AT&T’s current price-to-earnings ratio.

Second, this is the next logical step in CWA and AT&T’s long history of working together on controlling health care costs. Today, with the U.S. spending twice as much of its GDP as other developed nations on health care, the need for change couldn’t be clearer. Workers and management must together make health care reform happen. AT&T should be a leader in the effort to counter those employers that now refuse to provide any level of benefits for employees.

Shifting more costs to workers – doubling or tripling their costs in some cases – is a poor solution. Working toward a national plan – one that has all employers paying their fair share – is the financially sensible approach.

CWA and AT&T currently are in contract negotiations for new contracts covering nearly 100,000 workers. All along, CWA has made it clear to AT&T that workers want fair bargaining and fair contracts.


CWA represents 180,000 workers at AT&T, and some 700,000 workers in communications, media, airlines, manufacturing, public service and health care.

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Financial Applications on Cell Phones to Attract 2.2 Billion Users

Financial Applications on Cell Phones to Attract 2.2 Billion Users

BOONTON, NJ. - April 23, 2009:

Eight financial applications for mobile phones are forecasted to become part of the daily routine of nearly 2.2 billion mobile phone users worldwide over the next five years, says a new market research study released by the Insight Research Corporation. According to the market analysis study, these eight mobile financial applications will generate nearly $124 billion for application developers and for the cell phone companies providing access to these applications on their networks over the forecast period.

According to the report, “The Mobile Phone and Financial Applications Worldwide, 2009-2014″ the cumulative number of users subscribing independently to each of eight selected mobile financial services will more than triple during the period 2009-2014. The study evaluated the use of mobile banking applications; mobile stock trading; mobile proximity and retail applications; mobile credit cards; mobile bar coding; mobile peer-to-peer applications, mobile gaming; and mobile gambling. The study noted that although all the applications run on the same end-user device-the mobile phone-each application comes with a unique set of factors that influence its market acceptance and market prospects. Thus each application was mapped and forecasted independently of one another.

“The World Bank is predicting that the global economy is going to shrink this year for the first time since the Second World War, and though no one can predict when the present recession will end, it is a safe bet that it will,” says Insight Research president Robert Rosenberg. “Our analysis suggests that the eight cell phone financial applications covered in this study will be part of the solution. When this recession ends, the global financial system will emerge stronger and more tightly integrated, and the cell phone’s new financial transaction capabilities will be a part of the foundation of that recovery,” Rosenberg concluded.

A free report excerpt, table of contents, and ordering information for “The Mobile Phone and Financial Applications Worldwide 2009-2014,” can be found online at The full 148-page report is available immediately for $3,995 (hard copy). Adobe Acrobat (PDF) report licenses are also offered. Visit our website or call (973) 541-9600 for details.

For more information please contact:

Ms. Kim Novak, Marketing Director


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Move Networks Acquires Inuk Networks

Move Networks Acquires Inuk Networks

Acquisition will accelerate “TV everywhere” by enabling a true television experience on any broadband enabled device

LAS VEGAS & AMERICAN FORK, Utah, Apr 22, 2009 (BUSINESS WIRE) — Move Networks, a leading provider of Internet television services, today announced that it has acquired Inuk Networks, a leading triple-play service provider based in the UK. Inuk has developed a next generation television platform, which builds on the traditional television experience, but opens new opportunities for monetizing customers with targeted advertising, converged applications and a unique PC/Mac multi-room solution. Through the acquisition of Inuk, Move Networks is accelerating the realization of TV everywhere by enabling television experiences on PCs and broadband enabled devices.

Today, Move Networks enables leading broadcasters including ABC, FOX, The CW, ESPN360, ProSieben, and Televisa to deliver live and on-demand high-quality video to PCs and other web-enabled devices with a fast start, high-fidelity images, and no buffering–giving viewers the highest-quality viewing experience on the Web.

Inuk’s wholesale IPTV platform can be white-labeled by any service provider or retail brand aspiring to deliver a TV service to its customers and the “igloo” virtual Set-Top Box application provides a multi-room solution for PCs and Macs.

By adding Inuk’s IPTV platform and virtual Set-Top Box solution for PCs and Macs to its video publishing system and adaptive streaming technologies, Move Networks is able to deliver service providers, broadcasters and consumers a true TV experience over the open Internet and closed networks, using a mix of both multicast and rate adaptive video delivery. This HD and SD video processing platform will be the most complete IPTV solution combining high-fidelity viewing, functionality, and enhanced features. Broadcasters and operators will be able to offer viewers an Internet television experience with high-definition video and no buffering or skipping, in a TV-like interface with features you would expect on a digital TV service such as immediate channel change, Electronic Program Guide (EPG), on-screen overlays, reminders, PVR and access to a VOD menu.

“Inuk’s IPTV platform is well positioned to deliver these new consumer expectations and Move Networks proprietary adaptive streaming and video publishing platform delivers an HD viewing experience via the current Internet infrastructure today,” said John Edwards, executive chairman of the board for Move Networks. “This means Move Networks and Inuk have the critical components in place to support commercial deployments.”

“The Move-Inuk combination is a perfect marriage of technologies and business models,” said Marcus Liassides, CEO and President of Inuk Networks. “We will offer a solution that augments traditional linear-based programming allowing more consumers to experience television on their own schedules for a personalized viewing experience. We are excited to serve those consumers with a true two-way interactive television service.”

Inuk also provides IPTV services through its branded platform Freewire to the on-campus, halls of residence market at universities in the United Kingdom, Ireland and Canada. Move Networks is committed to developing and growing the Freewire platform, which launches in the USA and Nordic region later in 2009.

About Inuk Networks

Inuk Networks Limited is a triple-play service provider which has capitalized on the rapid growth of broadband technologies by developing a platform for the distribution of broadcast quality TV and carrier-class telephony over closed IP-based networks. Please visit for more information.

About Move Networks

Move Networks, Inc. is a leading provider of Internet television services that drive the growth and support of online audiences for leading broadcasters and publishers including ABC, FOX, the CW, ProSieben, and Televisa. The video technologies and services developed and managed by Move Networks enable leading brands to deliver live and on-demand programming to millions of people without the buffering, stalling, and low-quality viewing experiences common with competing technologies. Please visit for more information.

SOURCE: Move Networks, Inc.

Horn Group

Evan Goldberg, 646-202-9768


Move Networks

Mary Kay Crocker, 801-592-5575


Inuk Networks

Nick Ruczaj, +44 (0)7900 898 852

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Norsat Acquires WiMAX Solution Provider

VANCOUVER, Canada–(BUSINESS WIRE)–Norsat International Inc. (”Norsat”) (TSX – NII.TO; OTC BB – NSATF.OB), announced today that it has acquired Ireland-based Bluemoon 4G Ltd. (“Bluemoon”), a provider of WiMAX solutions. Norsat will purchase a 100% stake in Bluemoon for five million (5,000,000) Norsat common shares. The all-stock transaction allows Norsat to complement its’ product portfolio with the addition of a comprehensive end-to-end turnkey WiMAX solution.

“With the acquisition of Bluemoon, we accelerate our entry into the WiMAX market and expand our geographic reach into markets in emerging countries,” said Dr. Amiee Chan. “We believe this acquisition is aligned with our strategic diversification into the commercial sector and will deliver long term growth and increase Norsat’s profitability.”

Bluemoon is a privately held company whose flagship product WiMAX–in-a-Box has both commercial and military applications and is easily scalable from as little as 10,000 subscribers. The product is extremely well suited to rapid deployment in markets lacking extensive communications infrastructure. Aside from Bluemoon’s technical expertise in WiMAX, the company has successfully gained sales traction in rural markets such as Africa and South East Asia.

About Norsat International Inc.

Norsat International Inc. designs, engineers and markets intelligent satellite solutions for high-speed data transmission. Additional information is available at Further information is available through email at or by phone, 1-604-821-2808.

Forward Looking Statements

Statements in this news release relating to matters that are not historical fact are forward-looking statements based on current expectations, forecasts and assumptions that involve risks and uncertainties that could cause actual outcomes and results to differ materially. Factors that could cause or contribute to such differences include, but are not limited to, general economic conditions, changes in technology, reliance on third party manufacturing, managing rapid growth, global sales risks, limited intellectual property protection and other risks and uncertainties described in Norsat’s public filings with securities regulatory authorities.

This information should be read in conjunction with Norsat’s audited consolidated financial statements and related notes included therein for the period ended December 31, 2008, and the Management Discussion and Analysis for the period ended December 31, 2008. All of the company’s financial statements are prepared in accordance with Canadian generally accepted accounting principles (Canadian GAAP). Additional information may be found at

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Stay up to date on the latest news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Briefing Room.


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