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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for April, 2009

IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

Companies Are Jointly Developing, Marketing and Selling Hosted Call Center Services Based on IntelePeer AppworX Platform


SAN MATEO, CA–(Marketwire - April 20, 2009) - IntelePeer Inc., a leader in cost-effective hosted on-demand rich media communications, today announced an agreement to integrate powerful Voice 2.0 features into corporate Web sites and contact centers with Integrated System Solutions, Inc. (iS2), an innovative professional services and software company.


Using the IntelePeer AppworX™ open communications platform, IntelePeer and iS2 have developed innovative Voice 2.0 services that will help customer contact centers reduce costs while improving customer service performance. Using the hosted AppworX platform and IntelePeer’s carrier-grade voice network as a foundation, iS2 has developed key plug-ins that will significantly reduce the time, up-front development costs and business risks typically involved in bringing powerful new business features to contact centers and Web platforms. This simultaneously reduces communications expenses and nearly eliminates up-front capital costs.


The jointly developed services allow iS2’s and IntelePeer’s customers to deploy new voice functionality within their existing applications. Features include: customer click2connect from the Web that provides the agent with associated customer data; call center agent click2connect, click2conference, and SMS or voice notifications. These advanced contact center Voice 2.0 features can also be easily deployed enterprise-wide, allowing iS2 vendor and service provider customers to improve their service while reducing costs.


“We offer a spectrum of pre-built solutions and services that focus on providing maximum business value while reducing operational costs,” said Viru Gupte, lead consultant and founder, Integrated Systems Solutions. “With IntelePeer’s voice network and services, we can bring innovative services into existing applications, while delivering carrier-grade reliability and performance that is vital for our customers. At the same time, we can offer our customers significant cost savings in their telecom expenditures.”


“IntelePeer’s relationship with iS2, an innovative and flexible systems integrator, shows the promise and value we offer for corporate contact centers,” said John Hart, senior vice president of business development and marketing for IntelePeer. “With iS2, we see tremendous opportunities to develop, integrate and deploy new business services that integrate Voice 2.0 features with Web and other customer-facing portals. By teaming together, we are driving new revenue opportunities while introducing new ways to reduce expenses for our customers.”


About Integrated Systems Solutions (iS2)

Integrated Systems Solutions (iS2) (www.is2corp.com) creates tools and business solutions that make customer interactions more effective and profitable. Their value-priced consulting services and best-in-class solutions such as hosted Click-2-Dial, Conferencing, Voice & SMS Blasts, Thin-client SoftPhone and Performance Tuning services reduces cost while providing exceptional customer service. iS2’s clients are top companies in the telecommunications, financial services, insurance, health care, and logistics industries.


About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device — without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworX™, our SuperRegistry™ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 6 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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Enhance Technology, Inc. Takes the 2009 NAB Show by Storm with New Products, Green Initiatives and Exciting Partnerships

Las Vegas, Nev. (April 20, 2009) - Enhance Technology, Inc. (ETI), the industry leader and pioneer in the design and implementation of Enterprise and hybrid I/O storage technology for digital content, post production, broadcasting, video surveillance, medial imaging and IT market places, will present its exciting new products and services to attendees at the 2009 NAB Show at the Las Vegas Convention Center April. 20 23, 2009. This year, ETI will set itself apart from its competitors with new green technology initiatives as well as showcase its recently debuted advanced expandable storage system.


ETI recently started its commitment to a greener environment by leading its efforts to bring green technology such as auto-spin down disk control, 80-plus power supplies and storage virtualization certified by VMware on its ESX server to its selected products. Also, the company is proud to inform that it has been certified by Tiger Technology on metaSAN applications; cross platform file sharing management software perfect for video & film editors, digital artists, healthcare specialists and corporate users.


Below are some highlighted products for the 2009 NAB Show:


UltraStor RS16 FS


The UltraStor RS16 FS is a new generation of dual Fibre Channel 4Gbps storage systems that deliver top-of-the-line performance boosted by powerful 64-bit hardware architecture. Besides superior I/O performance capabilities for the most demanding environments, the RS16 FS also enables flexible scalability through the built-in SAS expansion ports and simple manageability through Enhance Technology’s WebGUI remote storage management via web browsers.


UltraStor™ RS16 JS


The user friendly UltraStor RS16 JS is a rack-ready 3U-16 disks, SAS JBOD that features two SAS channels and one SAS expandable port. With the SAS expansion solution, users can attach SAS JBOD to a RAID system and choose between SAS or SATA disk drives depending on the user applications.Featuring one SFF-8088 MiniSAS expansion port, the RS16 JS provides expandability, which maximizes disk performance and allows for a broader range of storage possibilities.


EnhanceRAID TS2060 Series


The 2U 6-disk RAID rackmount storage system product line is the perfect solution for real-time Disk-to-Disk (D2D) / Disk-to-Disk-to-Tape (D2D2T) backup, data and server applications. Featuring a next-generation 64-bit scale storage processor, this new line offers a cutting-edge web-based user interface for complete control via a standard web browser. Providing a host of advanced RAID functions, the TS2060 Series gives access to users for real-time high speed backup along with the secondary removable off-line backup options.


StorPack S23T/S34T/S35T


The new StorPack T Series is a high density multi-disk storage backplane that allows multiple low-profile SAS or SATA hard disk drives tobe mounted on the server or in external disk array enclosures. Individual keylocks for each hard disk is standard and increases security for intense operations, andis also designed to be conveniently removed or hot-swapped as required by user applications, which allows users to effortlessly expand their storage capabilities.


About Enhance Technology


Founded in 1997, Enhance Technology designs and manufactures high performance storage systems and products for the digital content creation, medical imaging, security surveillance, data archive applications, and IT market spaces. Headquartered in Santa Fe Springs, California with Asia branch in Taipei Taiwan, Enhance Technology has become a world leader in hybrid I/O storage design and development. For more information about Enhance Technology, please visit www.enhance-tech.com or contact your local dealer.


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Media Contact:


Steven Huang


12221 Florence Ave.


Santa Fe Springs, CA 90670


Tel: 562-777-3488 ext. 117


Fax: 562-777-3499


Email: steven@enhance-tech.com

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Net Insight Selected For TeliaSonera International Carrier’s Sports Contribution Network

Stockholm, Sweden - Net Insight, leading developer of efficient and scalable optical transport solutions for media, IP and broadcast networks, today announced its Nimbra platform has been selected by TeliaSonera International Carrier to support live sport broadcast transmissions of Sweden’s premier football league, Allsvenskan.


TeliaSonera is incorporating Net Insight’s Nimbra platform into its contribution network to transport uncompressed standard-definition video from all 16 arenas in the Swedish league to a central production and editing facility in Stockholm.


“Sweden’s largest football league and its fan base rely on us to provide an optimal viewing experience for all televised games. We wouldn’t trust this transport task to anyone other than Net Insight,” said Jonathan Wood, head of media services at TeliaSonera International Carrier. “Since 2006, we have trusted our most rigorous and important media network transport to Net Insight based on the unmatched quality and flexibility that the Nimbra platform offers for live, uncompressed video to exceed the most stringent customer demand.”


TeliaSonera International Carrier has added both the Nimbra 360 and Nimbra 680 switches to the network, designed for the transmission of digital video and offer a flexible and cost-effective solution for delivering advanced multimedia services in broadcast and media networks. With the highest network utilization, multicasting of all types of services, guaranteed quality of service and the possibility of extending the network entirely in pace with customer growth, Net Insight’s Nimbra platform offers the most efficient, reliable and cost-effective network solutions available today.


“Our Nimbra platform has proven to be the top choice for many demanding contribution networks responsible for transporting live sports footage in many professional sports venues including the U.S. and Sweden as well as global events such as the Beijing Olympics,” said Fredrik Trägårdh, CEO of Net Insight. “Working with TeliaSonera International Carrier for such a high caliber live sports opportunity in Sweden gives Net Insight another excellent opportunity to increase the standard for sports viewing experiences. Our unsurpassed technology and dedication to our partners is the reason Net Insight has been selected to support TeliaSonera’s continued business expansion.”


Net Insight’s Nimbra platform offers advanced multimedia services in media networks with integrated video and audio interfaces such as ASI, SDI, HD-SDI, 3G-SDI, AES/EBU and strong support for IP/Ethernet and SDH/Sonet. In addition, it is a versatile transport and distribution solution with several unique characteristics for DTT and mobile TV networks such as the Time Transfer feature for GPS-free time synchronization.


Net Insight’s Nimbra equipment was delivered during the first quarter of 2009 and the network was fully operational in March 2009 in preparation for the 2009 season.

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Sands Casino Resort Bethlehem to Deploy XO Communications’ Voice and Data Solutions

HERNDON, VA–(Marketwire - April 8, 2009) - XO Communications (OTCBB: XOHO) today announced that it will serve as the sole voice and data telecommunications provider for Sands Casino Resort Bethlehem in Pennsylvania. Pending gaming board approval, the first phase of the casino and resort complex is set to open on May 22, 2009.


XO Communications will be deploying a broad range of voice and data solutions to Sands Bethlehem, including XO Local Voice, XO Long Distance and XO Dedicated Internet Access services. These services will provide Sands Bethlehem’s visitors, guests and employees access to XO’s state-of-the-art nationwide network and voice and data technologies. XO Communications has been leading the telecommunications infrastructure improvements for Sands Bethlehem, installing more than 2,000 feet of last mile fiber to facilities across the casino and resort complex.


Sands Bethlehem will also be utilizing XO Interactive services to support applications such as Inbound Call Automation. This toll-free voice application will enable guests inquiring about Sands Bethlehem to access information anytime from a central database, as well as enable Sands Bethlehem call-center employees to most effectively manage inbound calls.


When complete, Sands Bethlehem is expected to feature 5,000 slot machines, a 300-room hotel, 200,000 square feet of retail space, 46,000 square feet of versatile meeting and convention space, and a variety of dining and entertainment options. Located one hour from Philadelphia and an hour and a half from New York City, Sands Bethlehem’s 126-acre development will incorporate many of the remaining historical elements of the former occupant, the Bethlehem Steel plant.


“We’re confident that XO Communications’ award-winning voice and data solutions will enable Sands Bethlehem’s communications systems to run seamlessly and optimize operational efficiencies,” said Dave Salustri, sales vice president for the east region at XO Communications. “We’re also proud to be affiliated with a project that will spur economic development and create jobs for the people of Pennsylvania.”


About XO Communications


XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.


Media Contacts:

Chad Couser

XO Communications

T: 703-547-2746

chad.couser@xo.com


Courtney Harper

Reputation Partners (for XO Communications)

T: 312-819-5722

courtney@reputationpartners.com

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Agito Networks Intelligently Mobilizes Unified Communications Applications with Next-Generation Mobile Convergence Products

New Version of RoamAnywhere Introduces Mobile Context with Location-Based Enterprise Presence; Adds New Cost-Savings Capabilities to Leading FMC Platform


SANTA CLARA, Calif. April 6, 2009 Agito Networks, Inc., the company delivering innovative solutions in enterprise mobility, today announced the availability of the next-generation version of its award-winning RoamAnywhere Mobility Router. The RoamAnywhere Mobility Router is the industry’s most powerful enterprise fixed mobile convergence (eFMC) product, purpose built for enterprises to help them mobilize enterprise voice and unified communications applications to increase mobile worker productivity while reducing costs.


Agito Networks’ RoamAnywhere Mobility Router uniquely fuses WiFi, cellular and IP telephony with location information, improving the accessibility and responsiveness of mobile workers, while drastically reducing mobile costs (http://www.agitonetworks.com/products). RoamAnywhere mobilizes voice and Unified Communications for enterprises of all sizes, extending PBX and deskphone features to mobile phones. In addition, RoamAnywhere provides industry-leading handover between WiFi and cellular networks to reduce mobile costs and improve in-building coverage. Purpose-built for the enterprise, RoamAnywhere uniquely offers high availability, redundancy, security, enterprise scalability, and the industry’s broadest mobile handset and IP-PBX support. It works with all cellular networks, and natively integrates with enterprises’ existing equipment, including WLAN infrastructure and directory stores.


Unique in the industry, Agito’s new RoamAnywhere release introduces automatic location and context-enhanced enterprise presence functionality, intelligently mobilizing Unified Communications by extending users’ full presence state based on mobile context to users. The RoamAnywhere Presence solution integrates natively with existing enterprise presence servers, such as Microsoft OCS 2007, and provides mobile workers with the ability to determine the presence for any employee in the enterprise, including desk-bound workers using the native Microsoft Communicator application.


According to Gartner, Inc., In 2011, 85 percent of context-enriched services will present interfaces based on location or presence informationThe information that is most commonly needed will be location and presence. Location will be leveraged most in mobile, while presence will be more common in fixed settings. Still, given both, most applications that leverage any context information will start with either or both of these. Of course, there can be other context information provided, but this information will be the most consistently and widely provided.1


RoamAnywhere Presence leverages RoamAnywhere’s location-aware architecture to automatically indicate the location of mobile users, giving the caller intelligence into a user’s presence before attempting a call or using an alternative medium, such as email/text, if the person is unavailable. Earlier mobile UC solutions apply limited and static presence information to mobile devices. In addition, these early solutions do not integrate into enterprise UC systems and lack support for PC users. RoamAnywhere Presence enables users to select the best method of communication by enabling visibility into mobile context, including status and location, to mobile and deskbound users.


Bryant’s philosophy is that technology is our cornerstone and differentiation, and we look to innovative products such as Agito to give our students a competitive edge, said Rich Siedzik, Director of Computer & Telecommunications Services at Bryant University. We’ve had a good experience with Agito’s RoamAnywhere, and are especially interested in the location-based presence functionality of its 3.0 release. We see this having a very large impact on the educational experience. We can see this enhancing the learning experience for students, and improving the productivity of faculty and staff via their campus voice and UC functionalities. No other solution we have seen can do what Agito does, and students are thrilled to have this.


RoamAnywhere’s industry lead in handset support continues to grow with the addition of several new CDMA devices, distinguishing Agito as the only eFMC vendor supporting GSM and CDMA devices. Agito now supports more than 40 mobile handsets globally. Agito has also further extended its native PBX support with the addition of the Alcatel-Lucent OmniPCX Enterprise and ShoreTel ShoreGear PBX platforms, as well as additional support for Nortel PBXs. Agito continues to support legacy TDM-based PBXes with trunk-side PBX integration. As the only eFMC vendor to support both line- and trunk-side PBX integration methods, Agito easily integrates with systems that do not support SIP lines/extensions.


Agito has also added enhanced Least Cost Routing capabilities to its policy engine. Enterprises can significantly reduce international direct dial and roaming charges with the addition of Agito’s Global Roaming feature set, including Automatic Reverse Dial, Dynamic Anchoring, and Automatic SIM Swap. Automatic Reverse Dial reduces calling party pays rates in European and Asian counties by automatically initiating calls from the enterprise PBX instead of the cellular phone. Dynamic Anchoring allows enterprises to capitalize on carrier provided free mobile to mobile calls, On-Net calling and closed user groups, in addition to routing calls over WiFi, to reduce cellular charges and international direct dialing costs. Automatic SIM Swap enables business users to use prepaid SIM cards without worry of lost calls and voicemails due to new country specific numbers.


As presence technologies are gaining a toehold in enterprises’ mix of UC solutions, Agito is the first solution to intelligently communicate users’ full presence state based on mobile context and location, said Pejman Roshan, Agito Networks Chief Marketing Officer. Callers now have intelligence into a user’s presence before making a call, allowing them to select the best method of communication depending how available a person may be.


Pricing and Availability


Pricing for the RoamAnywhere solution starts at approximately $9,995 for the 2000 Series and $27,495 for the 4000 Series. It is available later this month directly and through leading channel partners. Contact Agito Networks at http://www.agitonetworks.com for more information.


About Agito Networks


Agito Networks is the award-winning technology leader in enterprise mobility. Its product, the RoamAnywhere Mobility Router, is an innovative enterprise fixed mobile convergence (eFMC) platform enabling enterprises to extend voice and Unified Communications to cell phones. RoamAnywhere is the first and only network appliance that fuses enterprise wireless LANs, carrier cellular networks, IP telephony and location technology to mobilize voice and data applications, while remaining agnostic to customers’ choices of carrier and equipment vendors. Agito enables low-cost in-building voice coverage, reduced cellular costs, improved enterprise visibility and control over cellular usage, and better accessibility and responsiveness for mobile workers. With Corporate Headquarters in Santa Clara, Calif., and European presence in Reading, England, the company is venture backed by Battery Ventures, Castile Ventures and ITX International. Go to http://www.agitonetworks.com for more information.


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Note 1 Gartner, Inc., Predicts 2009: Context-Aware Computing Gains Momentum, William Clark, et al, January 21, 2009.


Agito Networks and RoamAnywhere are trademarks of Agito Networks, Inc.

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Aurora Networks Introduces Cable’s First Eight Wavelength LcWDM Solution

Increased bandwidth capacity per fiber delivers expansion of narrowcast services for cable operators


CableNET 2009, D.C. April 1, 2009 Aurora Networks, the only optical transport solution provider focused on delivering a cost-effective, optimized platform for next-generation cable services, today announced the availability of the industry’s first eight wavelength LcWDM system. Delivering increased bandwidth capacity per fiber, Aurora Networks’ unprecedented eight wavelength ‘O’-band WDM solution enables cable MSOs to increase revenue-generating narrowcast capacity for services including HDTV, VoIP, Video on Demand (VoD) and high-speed data (HSD), without the need for major fiber construction.


Aurora Networks’ new LcWDM solution adds seventh and eighth wavelengths that can be combined with its full range of passive components on a single fiber from the existing node to a new node. With this solution, MSOs can cost-effectively drive fiber deeper into the network by subdividing their larger node service areas into eight separate service areas. With the transport of the eight wavelengths in the 1310 nm window, cable operators are free to utilize CWDM and DWDM technologies to add another 12 or more wavelengths.


Today’s MSOs are challenged with cost-effectively meeting explosive consumer demand for targeted services, said Wim Mostert, director of product management for Aurora Networks. Aurora Networks continues to create a future-proof platform with the eight wavelength LcWDM specifically designed as a backwards-compatible solution for MSOs to increase their service offering.


Aurora Networks’ LcWDM solution includes a full range of passive components for both headend and field deployment, including Aurora Networks’ new series of OP93D LcWDM field-hardened demultiplexers that support full service area segmentation. As part of the eight wavelength LcWDM system, OP93D demultiplexers can be installed in Aurora Networks’ nodes or splice enclosures to increase bandwidth. The OP93D passive components add the following features to the LcWDM system:


Standard demultiplexer with a cascade port for a downstream node

Local return filter/combiner to enable 4X4 node segmentation on a single fiber

Combiner to enable inclusion of downstream node’s return on the same fiber


One fiber can now carry both the upstream and the downstream traffic; previously, cable operators had to dedicate two fibers to this task.


There are currently more than 2,000 links deployed with Aurora Networks’ LcWDM solution. Additional information, including technical product details and visuals for Aurora Networks’ LcWDM transmitter, can be found at www.aurora.com.


About Aurora Networks

Aurora Networks is evolving cable by focusing on innovative solutions that build future-proof networks to accommodate the cable subscriber services of today and tomorrow. Aurora Networks is the only pure-play optical transport solution provider that is focused solely on cable MSOs. Using its proven understanding of cable networks, Aurora Networks delivers unique solutions - such as its Fiber Deep architecture and digital return technology - to address specific issues of the cable industry. A technology leader driven by innovation and industry-firsts, Aurora Networks enables leading MSOs across the globe to compete with a cost-effective, optimized launch pad for next-generation cable services. To learn more about Aurora Networks’ core cable solutions, please call 408-235-7000 or visit www.aurora.com.


Aurora, Aurora Networks and the Aurora logo are trademarks, and LcWDM is a registered trademark, of Aurora Networks, Inc. in the United States and other countries. CableNET is a mark of Cable Television Laboratories, Inc. Other marks are the property of their respective owners and are used here only for identification purposes.


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Aurora Networks Expands RFoG plus PON Solution

Additional components optimize Aurora Networks’ RFPON solution, strengthening leadership position


CableNET 2009, D.C. April 1, 2009 Aurora Networks Inc., the only optical transport solution provider focused on delivering a cost-effective, optimized platform for next-generation cable services, today launched the first, single fiber, end-to-end RFPON solution. Aurora Networks’ new OR4168 Virtual Hub (VHub™) module and CP8013U customer premises equipment (CPE), together with the company’s existing VHub, Node PON™ module and GEPON CPE, complete the industry’s only full RFPON solution. This solution enables cable operators to leverage existing and future fiber investments, resulting in unparalleled service competitiveness, efficiency and cost-saving benefits.


Designed to introduce PON into existing RFoG environments, or vice versa, Aurora Networks’ VHub OR4168 module enables operators to extend network reach from 10 - 20 km to over 60 km using a single fiber to provide a local service area concentration point for management of both downstream and upstream RFoG and PON wavelengths. The module also facilitates route redundancy for high network reliability and increases VHub efficiency and cost savings by consolidating the functionality of three separate products. This level of integration increases the physical space available within the VHub, enabling cable operators to add further modules to increase upstream and downstream capacity.


Aurora Networks’ new CP8013U RFoG CPE is a cost-effective, field-hardened device which supports today’s triple play service requirements for video, voice and data services including DOCSIS 3.0 cable modem traffic. The new CPE fits within a compact die-cast housing that provides a rugged, RF-shielded environment for long-term stability and reliability, and is supplied with a power inserter. The CP8013U is supported by a full line of outdoor housings with optimized fiber management, standard and UPS powering options.


Since 2006, cable operators have powered their RFoG deployments with Aurora Networks’ unique and innovative VHub products. Our evolving cable solutions provide operators with the most efficient end-to-end FTTP solution on the market today, said John Dahlquist, vice president of marketing at Aurora Networks. Our complete RFPON solution not only serves as a way to extend capabilities in traditional RFoG situations, but is also a significant new tool for operators to address the largely untapped commercial services market.


For years, cable operators have turned to Aurora Networks’ to deliver high-speed data services through initial deployments of either its RFoG solution, primarily serving residential customers, or GEPON solution, for commercial customers. Now, as service demands evolve, Aurora Networks’ fully-integrated, end-to-end RFPON architecture will maximize flexibility for cable operators deploying an FTTP network today, with virtually unlimited network reach over a single fiber supporting all current CPE devices, while having a direct migration path to accommodate the all-IP world of the future.


Additional information, including technical product details, visuals and ordering information for Aurora Networks’ new complete RFPON solution, including its OR4168 module and CP8013U CPE, can be found at www.aurora.com.


About Aurora Networks

Aurora Networks is evolving cable by focusing on innovative solutions that build future-proof networks to accommodate the cable subscriber services of today and tomorrow. Aurora Networks is the only pure-play optical transport solution provider that is focused solely on cable MSOs. Using its proven understanding of cable networks, Aurora Networks delivers unique solutions - such as its Fiber Deep architecture and digital return technology - to address specific issues of the cable industry. A technology leader driven by innovation and industry-firsts, Aurora Networks enables leading MSOs across the globe to compete with a cost-effective, optimized launch pad for next-generation cable services. To learn more about Aurora Networks’ core cable solutions, please call 408-235-7000 or visit www.aurora.com.


Aurora, Aurora Networks, the Aurora logo, VHub and Node PON are trademarks of Aurora Networks, Inc. in the United States and other countries. CableNET and DOCSIS are marks of Cable Television Laboratories, Inc. Other marks are the property of their respective owners and are used here only for identification purposes.


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Psytechnics Extends Voice Performance Management with IBM

Experience Manager Gives IBM Sametime Unified Telephony Users Real Time Voice Per-formance Management

psytechnics-logo.gif

VoiceCon, Orlando, FL: April 1, 2009 Psytechnics, a leader in performance management solu-tions for real time IP based communications, today announced that its Experience Manager solu-tion will now also support IBM Lotus Sametime Unified Telephony users. Experience Manager will give Sametime Unified Telephony operations and support the ability to proactively manage and monitor voice call quality and deliver rapid, accurate diagnosis for any call quality issues. This ensures successful pilot or trial deployments, increased user confidence and adoption, as well as reduced operating costs both during deployment and once deployed.


Experience Manager’s unique user experience based approach ensures that performance man-agement and reporting for IP based telephony, including Sametime Unified Telephony in enter-prise or managed service provider (MSP) based deployments, accurately reflects the user’s real time experience. This increases user confidence with improved call quality reliability through proactive monitoring, detection, and diagnostics for user affecting issues. The Experience Man-ager solution delivers a reduction in operational and support incident overheads throughout the deployment life cycle by addressing common voice application problems including voice distor-tion, echo, and incorrect volume levels, as well any network induced problems across multi-vendor IP communications environments. Detailed performance reporting, analysis, and root cause diagnosis enable service levels to be maintained more effectively while reducing operating costs.


Maintaining user confidence and effectiveness with IP based communications is essential to realize full business value and ROI while fostering a more successful collaborative environment, said Mike Hollier, CTO of Psytechnics. Our experience with more than 1 million business IP telephony users clearly demonstrates the need for proactive management of the users’ call experience and reduced operational costs for IP based communications from the pilot or trial through to mature deployment. The required level of visibility and diagnosis for effective support is just not available from traditional network or VoIP management tools.


Voice quality can be affected by many different variables across the network with IP telephony systems, said Akiba Saeedi, director of unified communication and collaboration at IBM. Us-ing Experience Manager with Sametime Unified Telephony helps monitor and manage overall voice quality in real time helping to reduce frustration and improve effectiveness of voice colla-boration in business.


Psytechnics is an IBM advanced business partner that has successfully worked with IBM Global Services previously on customer projects. This development is further evidence that the Psy-technics Experience Manager solution provides significant added value to IP Telephony deploy-ments and, furthermore, the addition of video conferencing and mobility management capabili-ties ensures increased overall effectiveness as organizations further embrace a unified communi-cations environment.



About Psytechnics


Psytechnics is the leader in voice and video performance management solutions, enabling effective management of call quality and reduced operating and support costs for IP Telephony, Video Conferencing and Unified Communi-cations in fixed, mobile and converged environments.


Psytechnics’ Experience Manager is a comprehensive solution for voice and video performance management, troubleshooting, service level reporting, and compliance. Using real time, objective call analysis detailing the actual user experience presents accurate results for right first time ‘find and fix’ using the right resource. Experience Manager focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo that, when combined, will determine the users’ experience.


Winner of Internet Telephony and Unified Communications magazines ‘Product of the Year 2008′ and used to manage more than 1 million business telephony users, Experience Manager is gaining a significant foothold in the managed service provider market.

Psytechnics is a member in good standing of the International Telecommunications Union and has contributed sig-nificantly to seven ITU-T standards for voice and video assessment. Psytechnics’ solution is extensively validated against more than 500,000 people based subjective test opinions.


Psytechnics’ voice and video performance management products are deployed worldwide in enterprise, mobile and next-generation networks, delivering efficient ‘right first time’ incident management, differentiated services, SLA monitoring and compliance, and intelligent interconnect selection. The company was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire.


Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and registered trade-marks are the property of their respective owners.




Notes


IBM, Lotus, Sametime and Sametime Unified Telephony are trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others.


Sametime Unified Telephony is expected to be available from IBM in July 2009

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InnoPath Announces Membership in the Symbian Foundation

This morning, InnoPath announced its membership in the newly formed Symbian Foundation. Our membership reflects the importance we place in enabling the Symbian platform with next generation over-the-air care capabilities. If you’re in Vegas, please visit us at CTIA on the 2nd floor of the South Hall (Booth 1090) to learn more and to see our complete ActiveCare solution demonstrated on the Nokia E71, a close cousin to the E71x announced this week by AT&T.

Oh, and check out our new customer care/tech support 2.0 blog we launched last month.

Las Vegas, NV, April 2, 2009 InnoPath Software, the leader in over-the-air Customer Care, is pleased to announce its membership in the Symbian Foundation. InnoPath’s goal is to help increase the supportability of the platform and enhance the end user experience by bringing to the foundation its commercial experience with over-the-air support and updates. The company’s contributions will build upon and enhance the platform’s existing DM capabilities to quickly adapt to mobile operator care initiatives.

InnoPath’s deep understanding of the Symbian platform is manifested in two currently available OMA-DM client solutions:

— A post-load Smart Client extension for Symbian smartphones, permitting operators to enhance the manageability of devices already in the field.

– A fully OMA-DM compliant pre-load client that includes the InnoPath Device Update Agent, enabling firmware updates which enhance functionality, reduce device time to market or address usability or security issues.

The company’s ActiveCare server also supports a rich set of end-to-end functionality with open market handsets that have integrated the existing Symbian OMA-DM client. This includes Mobile Check, Mobile Check and Correct, Mobile Lock and Wipe, Mobile Update, and Mobile Software Management.

Our experience in working with both operators and device manufacturers will bring to the foundation real-world experience in further equipping the platform with compelling over-the-air frontline care capabilities, said David Ginsburg, Vice President of Marketing at InnoPath.

The Symbian Foundation together with its ecosystem is creating the most proven, open and complete mobile software platform which is based on Symbian OS™ and contributed software assets from S60 and MOAP(s). Symbian OS is the leading open mobile operating system that has shipped in more than 250 million mobile devices to date.

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XO Communications Enhances Ethernet Solutions Portfolio with Broader Range of Access Speeds

Provides Customers with Increased Ethernet Options to Meet Wider Range of Bandwidth Needs

Introduces 3 and 5 Mbps Mid-Band Ethernet Options


HERNDON, VA April 2, 2009 XO Communications (OTCBB: XOHO) today announced the nationwide availability of an expanded range of new Ethernet access speeds for businesses, enterprises and wholesale customers. Through its extensive nationwide network footprint and advanced, next generation Ethernet services infrastructure, XO Communications provides a wide range of scalable Ethernet access options and speeds in more locations to help customers cost-effectively enhance network performance.


XO Communications now offers customers an increased number of incremental bandwidth options to choose from when creating their custom XO Ethernet solution. Available in more than 75 metropolitan markets where XO offers services, customers can now obtain new Ethernet transport speeds of 20, 30, 40, 50, 60, 70, 200, 300, 400, or 500 Mbps at XO on-net fiber locations, and speeds of 3, 5, 15 or 20 Mbps at locations served by last mile copper where XO has deployed Ethernet over copper technology. This also marks the first time the 3 and 5 Mbps mid-band Ethernet access options will be available to XO Communications’ customers for Dedicated Internet access service.


As companies look to their wide-area networks and Internet connections to support mission critical business applications, XO Communications offers an extensive nationwide footprint and a wide range of bandwidth options that enable businesses to cost-effectively boost network performance through Ethernet, said Randy Nicklas, chief technology officer at XO Communications. XO’s extensive local metro network assets, combined with our nationwide inter-city network give us the unique ability to offer businesses flexible, scalable and high-performance Ethernet solutions regardless if they are served by fiber or last mile copper.


Last year, XO Communications deployed an enhanced Ethernet switching platform in major metropolitan locations across its nationwide network. This platform provided a highly-reliable, service rich next generation infrastructure enabling XO Communications to offer a broader range of Ethernet bandwidth options and services at speeds of 3 Mbps to 10 Gbps. In addition, this platform provided a pathway for XO Communications to offer true any-to-any, multi-site Ethernet solutions, along with multiple classes of service on an on-demand basis.


XO Communications has taken a leadership role in expanding the availability of Ethernet services to more locations through a number of network access platforms, including:


Extensive Nationwide Inter-City and Metro Fiber Networks: XO Communications offers Ethernet services at speeds from 10 Mbps to 10 Gbps to businesses and service providers in 75 major metropolitan markets through its 19,000 route mile inter-city fiber optic network and nearly one million fiber miles of metro networks.


Nationwide Deployment of Ethernet over Copper Technology: With deployments today in 75 major metropolitan markets, Ethernet over copper technology enables XO Communications to extend its Ethernet services footprint beyond its fiber network and enable businesses at copper-fed locations to take advantage of Ethernet services for the first time at speeds of 3 Mbps to 80 Mbps.


Fixed Broadband Wireless Capabilities: XO Communications currently has the capability to utilize fixed broadband wireless technology in 36 major metropolitan markets to further expand its network footprint and deliver Ethernet services directly to businesses at speeds ranging from 10Mbps to 800 Mbps.


For more information about XO Ethernet Solutions, go to www.xo.com or contact an XO Business Services sales representative at (866) 963-9696 or an XO Carrier Services sales representative at (800) 474-1763. To learn more about the features and benefits of XO Ethernet Solutions, listen to a podcast from XO Communications here: http://xo.connectedsocialmedia.com/8/extending-ethernet-over-the-business-or-enterprise-wide-area-network.


About XO Communications

XO Communications, a subsidiary of XO Holdings, Inc. (OTCBB: XOHO), is a leading nationwide provider of advanced communications services and solutions for businesses, enterprises, government, carriers and service providers. Its customers include more than half of the Fortune 500, in addition to leading cable companies, carriers, content providers and mobile network operators. Utilizing its unique combination of high-capacity nationwide and metro networks and broadband wireless capabilities, XO offers customers a broad range of managed voice, data and IP services with proven performance, scalability and value in more than 75 metropolitan markets across the United States. For more information, visit www.xo.com.



Media Contacts

Chad
Couser / XO Communications

703-547-2746

chad.couser@xo.com


Courtney Harper / Reputation Partners (for XO Communications)

312-819-5722

courtney@reputationpartners.com


 


 

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