Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for June 10th, 2009

Infonetics Research: Survey shows companies are not slashing voice communications budgets

Infonetics Research: Survey shows companies are not slashing voice communications budgets

Woburn, MASSACHUSETTS, June 10, 2009–North American companies recently surveyed by analyst firm Infonetics Research are primarily expecting to hold the line on voice communications expenses, not slash budgets as is feared by many in the industry.

The survey, How Companies Are Changing Their Voice Communication Spending in 2009: End-User Survey, published this week by Infonetics as part of its Enterprise Voice Continuous Research Service, asked purchase-decision makers at companies using enterprise telephony equipment whether they plan to increase, maintain, or decrease 2009 expenditures.

“Ultimately, companies do want to decrease or slow the growth of their overall voice communications expenditures. One item they’re looking at cutting is communication services (long distance, trunking, conferencing, etc.), which takes up the largest portion of the budget. Meanwhile, they’re willing to invest in new infrastructure and applications if it contains or reduces communication services.”

Matthias Machowinski, Directing Analyst, Enterprise Voice and Data, Infonetics Research


- Respondent organizations plan slight reductions in communication services, and increases in infrastructure investments, an indication that buyers are willing to continue making capital investments if it reduces their overall expenditures

- Voice communication expenditure cuts planned by some organizations are almost perfectly offset by those planning increases

- The growth in VoIP services, as shown in Infonetics’ VoIP and UC Services and Subscribers report, is a reflection of enterprises looking to decrease spending by using more cost effective IP alternatives

> A good number of companies continue to use TDM-based services, such as PRIs and T1s, even though they’ve already deployed IP PBXs


The enterprise voice survey, conducted in April and May 2009, asked purchase decision makers at North American companies that use enterprise telephony equipment (TDM or IP PBXs), or will by 2010, about their expected changes to 2009 expenditures for:

- Infrastructure (PBXs/phone systems, key systems, phones, voice gateways, etc.)

- Applications (voicemail, unified messaging, presence engines, IP contact center, etc.)

- Maintenance and support (software upgrades, moves/adds/changes)

- Communication services (local dial-tone, long distance, trunking, conferencing, etc.)

All respondents are purchase-decision makers, and the vast majority (87%) are the primary decision maker or have a lot of influence on voice communication purchasing decisions. The distribution of voice communication expenditures at companies surveyed ranges from up to $50,000 to over $1 million per year, with the majority of respondent organizations spending between $100,000 and $500,000 in 2008.


Members: New to Infonetics’ online portal:

Once on the portal, go to RESEARCH, then ENTERPRISE VOICE Continuous Research Service.


- Larry Howard, Vice President:, +1 (408) 583-3335

- Scott Coyne, Senior Account Director, Eastern North America, Europe, Middle East:, +1 408.583.3395

Infonetics Research is an international market research and consulting firm serving the communications industry since 1990. A leader in defining and tracking emerging and established technologies in all world regions, Infonetics helps clients plan, strategize, and compete more effectively.

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Empirix Chosen by Alestra to Assure Service Quality and the End User Experience

Mexico’s Leading Telecommunications Service Provider Deploys Empirix’s Hammer XMS to Assure Quality of Managed Services

Bedford, MA––Empirix® Inc., the global market leader in service quality assurance solutions for new IP communications, today announced that Alestra, Alfa´s and AT&T’s (NYSE:T) subsidiary telecommunications company and Mexico’s leading provider of broadband, data and voice services, selected Empirix’s Hammer XMS™ to assure both quality of service and the end user’s experience for its enterprise customers.

Alestra is the third largest carrier in Mexico focused on the business segment and offers a full set of managed IP telephony solutions. With a number of technologies deployed in the Alestra network, assuring the quality of a call was a challenge. Empirix’s Hammer XMS enables Alestra to monitor a call from end to end, even as it transitions from the IP to non-IP world in a complex networking environment. Hammer XMS is an integrated system designed to ensure the reliability and quality of next generation services, speed troubleshooting and help service providers care for their valuable customers.

“We chose Empirix because it supports our goal of providing the best managed services for IP telephony, enterprise networks and security,” said Eduardo Santin Hernandez, director product management, Alestra. “Empirix offers a single, comprehensive solution that ensures the quality of the end user’s experience by monitoring service throughout our network. With Empirix, Alestra improves productivity for our business customers through the best end user experience. We are investing in solutions for a converged and unified communications environment that address our customers’ needs today and in the future.”

Hammer XMS, a carrier-class monitoring solution, provides complete visualization into real-time IP service quality in a network. In addition, Hammer XMS emulates users and devices interacting with voice-centric applications, including making calls, verifying features, measuring voice quality and determining performance, as well as proving system and multi-vendor interoperability of VoIP, NGN and IMS architectures.

“Communications quality is imperative in any industry as it directly affects the end user’s experience and productivity, which are valuable resources in any organization,” said JD Doyle, vice president and general manager, service assurance solutions, Empirix. “The Latin American market is growing quickly and service providers like Alestra need a superior service quality assurance solution. Empirix provides them with the tools necessary to ensure the quality and performance of IP services throughout the entire deployment life cycle. We look forward to further collaboration with Alestra as they lead the industry in managed services.”

About Alestra

Alestra, Alfa´s and AT&T´s subsidiary telecommunications company, is a leading provider of telecommunication services, network solutions, data and value added services to the residential and business customers of all sizes, activities, and scopes in Mexico. Alestra is the leading service provider for a full spectrum of managed, VPN, security, internet and converged services in its relevant market. Alestra is the first carrier in Mexico to obtain both, the ISO 9002 certification for all its processes, and the ISO 27001 certification for the VPN and Internet services — one of only a few network operators in the world — achieving a strategic position ahead of its competitors. Alestra’s network, whose optical backbone network is based on high-edge technology, delivers connectivity to 199 cities in Mexico, through a 5,900 km. of fiber optics, providing seamless access to AT&T Worldwide Network, which carries hundreds of millions of data and voice messages in over 280 countries and territories worldwide every day. For more information, visit

About Empirix

Empirix is the global market leader of service quality assurance solutions for new IP networks and applications that unify communications. The majority of the world’s leading Network Equipment Manufacturers, Service Providers and Fortune 100 companies depend on Empirix solutions to help them adopt new communications technologies with the quality and dependability their users require. Since 1992, Empirix’s Hammer-based service quality assurance solutions have helped Network Equipment Manufacturers, Network Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications, IP Contact Centers, VoIP, NGN and IMS-based networks. To learn more about the company, visit

Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.


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Virgin Mobile USA to Introduce Broadband2Go — 3G Nationwide Wireless Internet Access With No Annual Contract

Virgin Mobile USA to Introduce Broadband2Go — 3G Nationwide Wireless Internet Access With No Annual Contract

Available Exclusively at Best Buy Mobile; New Product by Novatel Wireless Expands VMU Addressable Market

On Wednesday June 10, 2009, 7:00 am EDT

WARREN, NJ–(MARKET WIRE)–Jun 10, 2009 — Virgin Mobile USA (VM - News) today announced the launch of Broadband2Go, a 3G nationwide wireless Internet service without an annual contract, monthly subscription or activation fee. With Broadband2Go, Virgin Mobile USA extends the popularity of prepaid cell phone service, which the company transformed, to online access.

Operating on the Sprint Nationwide Network and developed in conjunction with Novatel Wireless (NVTL - News), the MC760 Broadband2Go device carries the distinction of being the world’s smallest EV-DO Rev. A modem. It will be available exclusively at Best Buy Mobile starting in late June for $149.99, and is the first prepaid broadband product Best Buy Mobile is offering.

“Forget the long-term contracts, monthly bills or desperately seeking a local coffee shop for Wi-Fi. Prepaid mobile broadband is ideal for students, families on the go, freelancers, anyone who needs wireless Internet access…and wants to pay only when they use it,” said Bob Stohrer, CMO, Virgin Mobile USA. “We’ve already demonstrated the benefit of no annual contracts and the ability to tailor spending to individual needs. Broadband2Go is another way to give consumers value, flexibility and convenience.”

“As the exclusive retailer, we are extremely excited to bring this nationwide no-contract mobile broadband solution to our customers for the first time,” said Best Buy Mobile President Shawn Score. “We believe this product will dramatically alter the marketplace and significantly change the way consumers spend their money connecting to the Internet. For Best Buy Mobile, it aligns perfectly with our goal of providing value and choice to our customers who are looking to get more out of their mobile life.” Virgin Mobile USA’s partnership with Best Buy Mobile will also make the new Broadband2Go available at airport kiosks later this summer.

Like Virgin Mobile USA’s mobile phone service, activation is simple and megabytes can be added as often as needed with credit/debit cards or Virgin Mobile Top-Up cards. Top-Up cards can be used to purchase data usage from 100MB to 1 gigabyte on the pay-as-you-go model. A new Broadband2Go-branded Top-Up card for $20, which customers may use to purchase 250MB good for 30 days, translating roughly into 12 hours of web browsing. Other data plans are available at $10, $40 and $60, and any VMU Top-Up card can be used.

Designed to be extremely durable and compact, the Broadband2Go device combines a variety of innovative features into its tiny form factor including an integrated microSD(TM) slot allowing for the seamless storage and transport of up to 16GB of files, photos or videos on a hot-swappable, removable SD storage card [sold separately]. At just over two inches long and weighing less than an ounce, the device is designed to work with any laptop, tablet PC or desktop running Windows, Mac or Linux operating systems and equipped with a Type-A USB port. The MC760 features an internal, advanced dual band diversity antenna, as well as an optional external antenna for enhanced performance on the fringe areas of networks and in highly mobile environments.

“We’re delighted to work with Virgin Mobile USA to deliver mobile broadband solutions that provide industry leading performance and unprecedented functionality for our customers,” said Peter Leparulo, chairman and CEO, Novatel Wireless. “The MC760 combines powerful performance and high capacity removable memory storage with a sleek form factor to provide the ultimate connectivity solution for users on the go.”

Virgin Mobile USA’s Broadband2Go requires no activation fee and there are no roaming charges. Customers have a real-time usage meter to monitor and check “Remaining Megabytes of Use” at any time. From the Broadband2Go My Account page, customers are provided with approximate estimates for how many hours of web-browsing, video-viewing and number of emails each plan will generally handle.

According to market research firm Infonetics(1), sales of mobile broadband cards topped $4.1 billion worldwide in 2008, and IDC reports that represents approximately 7.1 million U.S. subscribers. Growth from 2007 to 2008 was 60%, and IDC also says the 3G mobile broadband market is expected to grow to $10.4 billion in 2012.

For more information, visit

About Virgin Mobile USA, Inc.

Virgin Mobile USA, Inc. (VM - News), through its operating company Virgin Mobile USA, L.P., offers more than 5 million customers control, flexibility and choice through Virgin Mobile’s Plans Without Annual Contracts, with coverage powered by the Nationwide Sprint Network. Virgin Mobile USA also offers unlimited all-in contract plans with advanced devices like the Ocean 2.

More than 90% of its customers report satisfaction. Virgin Mobile USA service recently announced its Pink Slip Protection program, which provides eligible monthly plan customers who lose their jobs and become eligible for state unemployment benefits free service for up to three months(2). Its full slate of smart, stylish and affordable handsets are available at approximately 40,000 top retailers nationwide and online at, with Top-Up cards available at almost 150,000 locations.

About Best Buy Mobile

Best Buy Mobile features one of the largest selections of carriers, handsets and accessories available anywhere, as well as a highly-trained staff to help customers make the most of their mobile phones. Best Buy Mobile locations feature more than 90 different handsets from nine carriers, and one of the widest assortments of accessories in retail. Employees undergo at least 80 hours of intensive training, as well as continuing education on mobile phone technology and trends.

About Best Buy Co., Inc.

With operations in the United States, Canada, Europe, China and Mexico, Best Buy is a multinational retailer of technology and entertainment products and services with a commitment to growth and innovation. The Best Buy family of brands and partnerships collectively generates more than $45 billion in annual revenue and includes brands such as Best Buy; Audiovisions; The Carphone Warehouse; Future Shop; Geek Squad, Jiangsu FiveStar; Magnolia Audio Video; Napster; Pacific Sales; The Phone House; and Speakeasy. Approximately 155,000 employees apply their talents to help bring the benefits of these brands to life for customers through retail locations, multiple call centers and Web sites, in-home solutions, product delivery and activities in our communities. Community partnership is central to the way we do business at Best Buy. In fiscal 2009, we donated a combined $33.4 million to improve the vitality of the communities where our employees and customers live and work. For more information about Best Buy, visit

About Novatel Wireless

Novatel Wireless, Inc. is a leader in the design and development of innovative wireless broadband access solutions based on 3G and 4G WCDMA (HSPA & UMTS), CDMA and GSM technologies. Novatel Wireless’ USB modems, embedded modules, Intelligent Mobile Hotspot products and software enable high-speed wireless Internet access on leading wireless data networks. The Company delivers specialized wireless solutions to carriers, distributors, OEMs, and vertical markets worldwide. Headquartered in San Diego, California, Novatel Wireless is listed on NASDAQ: NVTL. For more information, please visit (NVTLG).

This release may contain forward-looking statements, which are made pursuant to the safe harbor provisions of the United States Private Securities Litigation Reform Act of 1995, as amended to date. These forward looking statements involve risks and uncertainties. A number of important factors could cause actual results to differ materially from those in the forward-looking statements contained herein. These factors include risks relating to technological changes, new product introduction, continued acceptance of Novatel Wireless’ products and dependence on intellectual property rights. These factors as well as other factors that could cause actual results to differ materially, are discussed in more detail in Novatel Wireless/filings with the United States Securities and Exchange Commission (available at and other regulatory agencies.

© 2009 Novatel Wireless. All rights reserved. The Novatel Wireless name and logo are trademarks of Novatel Wireless, Inc. Other product or service names mentioned herein are the trademarks of their respective owners.


(2) Subject to certain terms and conditions

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Nepalese Provider Subisu CableNet Selects Ekinops to Provide Nationwide Optical Network

PARIS, June 10, 2009 – Subisu CableNet Pvt. Ltd., a fast-growing service provider in Nepal, has launched a major network expansion throughout the country, using optical transport equipment from Ekinops, a leading provider of next generation multi-protocol, multi-reach optical transport, and aggregation solutions for metro, regional, and long haul networks.

The Subisu installation has transformed the company from a primarily Kathmandu-based cable provider and ISP to a national, multi-city provider of enterprise and transport services.

Subisu was seeking a cost-effective DWDM (Dense Wavelength Division Multiplexing) solution for its expanded network, along with the ability to support multiple protocols, including Gigabit Ethernet, STM-1, STM-4, and STM-16. The Ekinops 360 with its DynaMux (Dynamic Multiplexing) capability which allows any mix of protocols to be multiplexed over a single wavelength or transport service was an ideal solution. The Ekinops 360 platform also features flexible add/drop capabilities which will allow Subisu to better serve customers throughout the country.

The Ekinops 360 platform is at the heart of the new Subisu optical network, which features regional DWDM, multi-protocol aggregation, and transport over optical fiber. Currently, the network links five cities via four segments and Subisu has plans to expand the network to additional cities later this year.

Binaya Saud, Chief Planning Officer for Subisu, said the compact Ekinops 360 platform allows Subisu to deliver Layer 2 Ethernet and MPLS services for enterprise customers as well as SDH and wavelength services for carrier customers.

“Ekinops was very good at advising us on a cost-effective, flexible, and power-efficient design that addresses both our immediate needs and our future expansion,” Saud said. “The Ekinops solution clearly delivered the lowest total cost of ownership of all the vendors we considered for this major project.”

Advantages of the Ekinops solution include flexible support for all Subisu services and the ability to accommodate DWDM, CWDM (coarse wavelength division multiplexing) and 1310 nm capability on the same platform. The power efficiency of the Ekinops 360 was also a consideration, for a nation where power is a serious issue. The T-Chip (Transport on a Chip) design of the Ekinops 360, with all the optical transport intelligence on a single chip, keeps the power needs as low as possible for Subisu.

“With the Ekinops equipment in place, Subisu is strongly positioned to provide reliable and high-quality nationwide service to customers cost-effectively,” said Didier Bredy, CEO of Ekinops. “This is another example of how Ekinops, thanks to the T-Chip, continues to provide the best optical transport technology at an appealing price point for service provider customers.”

About Ekinops

Ekinops is a leading designer and supplier of next generation optical transport equipment for service providers and enterprise customers. The Ekinops 360 Dynamic, Multi-Reach Transport System provides DWDM and CWDM on a single platform that addresses Metro, Regional, and Long Haul applications. The Ekinops 360 system relies on the innovative, programmable Ekinops T-Chip® (TRANSPORT ON-A-CHIP TECHNOLOGY) that enables Fast, Flexible, and Cost-effective service delivery for building high speed optical networks. Using the Ekinops 360 carrier-grade system, operators can increase transport capacity of their networks – CWDM, DWDM, Ethernet, ESCON, Fiber Channel, SONET/SDH, and uncompressed video (HD-SDI, SD-SDI, ASI) – through the industry’s most efficient aggregation of services. The company is headquartered in Lannion, France, with offices in Europe, the USA and Asia. For more information, visit Ekinops at

About Subisu CableNet

Subisu CableNet Pvt. Ltd. is a Cable Internet and CATV service provider having it’s own Optical Fibre Network connecting more than 12 cities around the country. Subisu IP network is based on MPLS technology. Subisu CableNet Pvt. Ltd. was established in 1999 and provides internet through it’s HFC as well as Metro Ethernet Network. Subisu Cablenet is the first and the only cable Internet service provider and the only cable operator in Nepal to be certified ISO 9001:2000. For more information, Visit Subisu at

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