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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for July 7th, 2009

InnoPath Demos Practical Application of Over-the-Air Customer Care to Open Mobile Alliance Standards Group

Welcome back from the holidays! Last month, InnoPath was invited by the Open Mobile Alliance to demonstrate the practical applicability of the ‘enablers’ developed within OMA-DM. This is the first time that the OMA Board and Technical Committee have invited a vendor to present, and was evidence of the stability and interoperability of the InnoPath solution. The enablers are key to InnoPath’s ActiveCare solution for over-the-air frontline customer care. Please refer to the OMA presentation linked below, as well as videos of the two parts of the demo, posted on Youtube. Here’s our release:


SUNNVYALE, Calif., July 7, 2009 InnoPath Software, the leader in over-the-air customer care for mobile devices, led the first ever OMA-DM interoperability demonstration at the recently completed OMA meeting in Boston. The company successfully demonstrated its next-generation OMA-DM ActiveCare server with handsets from Nokia running Symbian S60 and from HTC running Windows Mobile 6.1, highlighting interoperability across devices and networks as well as broad industry support. With smartphones costing up to 4x as much to support as traditional featurephones, the ability to effectively support these advanced devices validates InnoPath’s ActiveCare business model for operators, and is proof of the utility and deployability of OMA-DM standards. This tie between standards development and practical use is critical for network operators and device makers.

The demo included five key OMA-DM enabled care capabilities:


- Mobile Check, where the phone is ‘pulsed’ for vitals. This capability is based on the Connectivity Management Object 1.0 (Approved Enabler) and Diagnostics Monitoring 1.0 (draft).

- Mobile Check and Correct for both ActiveSync and public email, saving up to 14 minutes on email support calls. This capability is based on Device Management 1.2 (Approved Enabler).

- Mobile Software Management for lifecycle software management, permitting operators to play a vital role in the application delivery ecosystem. This capability is based on the Software Component Management Object 1.0 (Candidate Enabler).

- Mobile Lock and Wipe for securing the phone. This capability is based on the Lock and Wipe Management Object 1.0 (Candidate Enabler).


The Nokia E71 is a leading smartphone based on Symbian and now available from AT&T (E71x). It runs a Native OMA-DM client. The HTC Tytn II (aka AT&T Tilt) is a widely available Windows Mobile phone, and was demonstrated with InnoPath’ standards-based ActiveCare Client. This client is unique in that it may be loaded onto the phone by the handset vendor or pushed to the phone once it is in the hands of the subscriber, allowing network operators to manage devices that may not have left the factory with device management clients installed.


Check out the OMA presentation on the interoperability demo, a video of the HTC/Windows Mobile component of the demo, and a video of the Nokia/Symbian component of the demo.

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Related Topics: 3G/4G, Wireless, Other |

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