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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for August 20th, 2009

Hyatt Regency Paris-Charles De Gaulle Provides it’s Guests with an Innovative New International Telephone Service


Hyatt Regency Paris-Charles de Gaulle is pleased to be one of the first hotels in Europe to offer its customers unprecedented value in international telephone service. Hyatt Regency Paris-Charles de Gaulle chose the TravelTalk system, the flagship product of Clasix. In an economic environment where cost reduction is an important factor for the traveller, TravelTalk offers call packages priced from €5.95 including VAT for up to 60 minutes of international calling.


Thierry Guillot, general manager of the hotel, commented: “We were looking for a solution where we could offer our customers a high-quality service at a lower rate than a laptop or a phone card, so that our customers would be encouraged to use this new system. TravelTalk can save our clients or their company around €100 per stay.”


Hyatt Regency Paris-Charles de Gaulle, the first business hotel in the area of the airport at Roissy, more

Investment Firm Silver Lake Chooses AVI-SPL’s ConferencePointâ„¢ Powered by Glowpoint for Video Managed Services

Analysts and Service Providers Continue to Report Record Growth in Adoption of Video Conferencing and Telepresence Despite Poor Economy


HILLSIDE, N.J. Aug. 20, 2009 - Glowpoint, Inc. (OTCBB: GLOW), a leading provider of advanced video communications solutions, and AVI-SPL, a leading integrator of video and audio technology, today announced that Silver Lake has selected AVI-SPL’s ConferencePointâ„¢, powered by Glowpoint, for comprehensive management of the investment firm’s video environment.


Silver Lake, a global private investment firm specializing in technology, technology-enabled, and related growth industries, is implementing a video program for improving management collaboration on projects with portfolio companies. Eric Rosenberg, Silver Lake’s Chief Information Officer, said, “Our goal was to find a comprehensive solution with the necessary components required for successful implementation of a video program. We also wanted to generate broad user adoption of video communications, which we view as a critical management collaboration tool. ConferencePointâ„¢ met our more

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Hospitality Consulting Services Chooses Clasix to Provide its TravelSuite Multimedia family of Services including TravelTalk, TravelConnect, TravelVision, and TravelExchange.


Hospitality Consulting Services (HCS), an International technology and telecommunications consulting company serving the hospitality industry, has teamed with Clasix, Inc., as a preferred partner, to develop and deploy IP based voice, high-speed Internet access, and video solutions for hotels worldwide, over Clasix’s dual stack IPv6/IPv4 hospitality focused network.


“HCS is very excited about the new technology that Clasix has developed to allow the deployment of IP based Voice, High-Speed Internet Access, and TV/Video services in a hotel environment,” said Tom Mayer, president of Hospitality Consulting Services. “One of our biggest challenges has been to find a single company like Clasix that can deploy all of these services on one network using the Next Generation IPv6 platform, with IPv4 layered on the same network to allow for ongoing support and migration of current IPv4 applications. This way our hotels are investing in their future, but can implement at more

General Dynamics Selects the LBi CaseManager for Help Desk Management

Woodbury, NY - LBi Software Engineering announced today that General Dynamics is implementing CaseManager for Human Resources Help Desk to log, track and resolve employee calls into its Service Center.

“General Dynamics’ requirements for automatic assignment, automatic escalation and complete case tracking and history made for a perfect fit with LBi’s CaseManager product,” said Richard Teed, President of LBi. “We extended the CaseManager solution with the Employee Self-Service Portal for 24×7 access to research and review queries by the employee.”

CaseManager, an LBi Software Engineering application, allows customer service representatives (CSRs), human capital management (HCM) specialists, managers and system administrative staff to easily enter information about employee calls, find answers and efficiently track cases to completion. CaseManager seamlessly integrates with leading HCM/HR enterprise software packages like Oracle, PeopleSoft, and JD Edwards to give CSRs a holistic view of employee information – so they can provide the more

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LBi Partners up with IVR Industry Leader—Genesys

Complete IVR platform and applications solution now available from LBi


Woodbury, NY – LBi Software Engineering announced today the expansion of its product line, offering the leading IVR Platform from Genesys Telecommunications Laboratories, Inc. This partnership between LBi and Genesys brings together two industry leaders for ‘best in class’ automated self-service solutions designed for Human Capital Management—HCM enterprise applications.

“The key component of this partnership is based on ‘quality of service’ that we provide to our clients,” says Richard Teed, President of LBi Software Engineering, Inc. “After extensive research and a review of Gartner’s magic quadrant for IVR/CTI vendors, we determined Genesys was the natural choice,” claims Teed. “Having implemented dozens of successful IVR applications, many with CTI capability, we are now in a position to provide a total solution with seamless integration for our clients.”

The need for employees to have both Web and IVR more

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Future of WiMAX uncertain, as Clearwire investors write off billions

Future of WiMAX uncertain, as Clearwire investors write off billions of dollars: Analysys Mason comment


Comment by Terry Norman, Senior Analyst at Anlaysys Mason

For immediate release: London, United Kingdom: 20 August 2009


“Over the last two or three years, WiMAX has gained a strong foothold in developing countries in which there is a need for broadband, but the fixed infrastructure is poor. However, Analysys Mason doubts that the developing market offers sufficient growth potential and size to sustain continued investment from such heavyweights as Cisco Systems, Intel and Motorola without additional sales in the developed markets. But in the developed markets of Europe and the USA, we see some early signs of a difficult future for WiMAX.

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Related Topics: LTE, 3G/4G, WiMax, Wireless, Other |

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