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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for October 26th, 2009

Gold Medal goes to Latin America


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FairPoint Initiates Voluntary Chapter 11 Proceeding

FairPoint Reaches Agreement with Bank Lenders –

Initiates Voluntary Chapter 11 Proceeding


Chapter 11 Filing Will Not Impact the Company’s Operations or Customers

and Will Reduce Debt by $1.7 billion


CHARLOTTE, N.C. (October 26, 2009) – FairPoint Communications, Inc. (NYSE: FRP) (the “Company”), a leading provider of a full range of communications services, today announced it has reached agreement on a comprehensive financial restructuring plan (the “Restructuring Plan”) with lenders (the “Supporting Lenders”) holding more than 50 percent of the outstanding debt under its secured credit facility. The Restructuring Plan is expected to reduce the Company’s debt by $1.7 billion thereby providing a long-term solution for the Company’s balance sheet. more

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Related Topics: Independent, FTTX, Access, Broadband, Other |

DIRECTV Extends Use of Oracle CRM On Demand with Contact Center Application to Improve Service to Dealers

DIRECTV, Inc., which provides satellite television service to more than 18 million customers in the United States, has extended its use of Oracle CRM On Demand by deploying Oracle Contact On Demand for the retail division of its customer service group, which works directly with dealers. DIRECTV worked with Oracle Consulting on the implementation.

Due to its geographically dispersed service area, DIRECTV relies on more than 5,000 retailers to sell its services. The new contact center application provides the sales and support agents that manage relationships with these dealers with tools to deliver faster, more accurate service.

With the ability to route calls, DIRECTV has enabled the creation of centers of excellence – agents that have specific skills or knowledge in a particular area – which accelerates call resolution.

Further, Oracle Contact On Demand allows contact center managers to identify problems based more

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Business Networking sites see 18% rise in Female members

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Stay up to date on the latest news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Briefing Room.

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