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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for October, 2009

DIRECTV Extends Use of Oracle CRM On Demand with Contact Center Application to Improve Service to Dealers

DIRECTV, Inc., which provides satellite television service to more than 18 million customers in the United States, has extended its use of Oracle CRM On Demand by deploying Oracle Contact On Demand for the retail division of its customer service group, which works directly with dealers. DIRECTV worked with Oracle Consulting on the implementation.

Due to its geographically dispersed service area, DIRECTV relies on more than 5,000 retailers to sell its services. The new contact center application provides the sales and support agents that manage relationships with these dealers with tools to deliver faster, more accurate service.

With the ability to route calls, DIRECTV has enabled the creation of centers of excellence – agents that have specific skills or knowledge in a particular area – which accelerates call resolution.

Further, Oracle Contact On Demand allows contact center managers to identify problems based more

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Business Networking sites see 18% rise in Female members

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Nitel launches coast-to-coast flat-rate data connectivity

CHICAGO – Nitel, Inc., a single-source provider of telecommunications network services and nationwide virtual network operator, launched a suite of flat-rate data connectivity products at the CompTel PLUS Conference and Exhibition in Orlando last week.


Available in all 48 contiguous states, Nitel OneRateâ„¢ offers T1 private line, dedicated internet access and MPLS services to its wholesale and enterprise clients. The flat-rate pricing structure simplifies what is typically a complex process to price network connectivity.


Known for its ability to provide cost-effective data connectivity in rural areas, Nitel sees the offering as a complement to its high capacity bandwidth and metro ethernet products. more

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Related Topics: Access, Ethernet, Other |

Glowpoint Achieves “Advanced Certified” Service Provider Status from Polycom for Immersive Telepresence VNOC Service Expands global managed service offerings through unique “video in the cloud” approach

HILLSIDE, N.J. Oct. 22, 2009 - Glowpoint, Inc. (OTCBB: GLOW), a leading provider of managed services for telepresence and video conferencing, today announced it has been awarded Polycom Advanced Certified Immersive Telepresence VNOC Service Provider status from Polycom, Inc., a global leader in telepresence, video and voice communications solutions. The designation, the highest awarded by Polycom for telepresence VNOC service partners, recognizes Glowpoint for its ability to deliver world-class telepresence managed service for global customers utilizing Polycom’s broad portfolio of standards-based telepresence systems.


“Glowpoint is a valued VNOC delivery partner and we are pleased to recognize its world-class managed network service capabilities for Polycom immersive telepresence solutions,” said Ron Myers, vice president of worldwide channels at Polycom. “Customers are looking for services that will help them maximize their investment in visual communication both in terms of the best user experience and the broadest collaboration capabilities. Working with Glowpoint, more

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BIGBAND ADVANCES IP VIDEO DELIVERY WITH KEY ECOSYSTEM PARTNERS

Hitron, Mplus, NETGEAR, SerComm, Texas Instruments’ chipsets, Widevine mark first wave of IP video integrations with BigBand’s vIP PASS


REDWOOD CITY, Calif., Oct. 22, 2009—BigBand Networks, Inc. (NASDAQ: BBND), a leader in digital video networking, today announced the company’s completion of a number of key integrations that advance the delivery and availability of IP video, securely and to multiple devices. The company’s IP delivery products, including its recently announced vIP PASSâ„¢, have been integrated with leading chipset, cable modem, and digital rights management technology providers. These integrations are designed to provide an end-to-end vIP PASS solution for delivery of IPTV that capitalizes on existing infrastructure to deliver video services to a broad range of customer devices and screens. BigBand works closely with diverse ecosystem and network partners, leveraging its experience in providing digital video networking, advertising solutions and easing the transition from standard to high definition television.


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RAD’s Ethernet over SONET/PDH Solution Deployed by Gulf Coast Service Provider Network USA

LAFAYETTE, Louisiana, October 22, 2009 – RAD Data Communications announced at the Supercomm conference today that Network USA, a service provider with a 2,500- mile fiber network that traverses most of Louisiana and parts of Texas and Mississippi, has deployed RAD Data Communications’ Ethernet over SONET/PDH turnkey solution to provide enterprise customers with managed Ethernet services.

RAD’s solution – from the EtherAccess product line – consists of the Egate-100 central site aggregation device, along with members of RAD’s RICi product family that serve as bookends at the customer premises. The RICi product family enables Network USA to provide anywhere from a single T1 (1.5 MBPS FDX) to up to 16 bonded T1s for larger bandwidth requirements, or even dual bonded T3 capacities.

As members of RAD’s EtherAccess portfolio, the Egate-100 and RICi products incorporate a consistent interoperable feature set and conform to the prevailing industry standards for Ethernet service more

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Related Topics: Access, Ethernet, Broadband, Other |

Level 3 launches wireless tower access

BROOMFIELD, Colo.–Level 3 Communications, Inc. (NASDAQ: LVLT - News) today announced the launch of Level 3 Tower Access – a new service that offers direct wireless tower connectivity to the Level 3 network. Tower Access provides wireless carriers with more efficient and cost-effective options for wireless backhaul in metropolitan and rural locations. The first phase of this initiative will target unserved and underserved markets focusing on areas with the greatest concentration of end-user demand.


“Mobile data traffic will grow by an order of magnitude between 2009 and 2012,” said Jennifer Pigg, vice president of enabling technologies for Yankee Group. “Mobile operators are scrambling to meet this capacity demand cost effectively in their wireless backhaul networks. Direct wireless tower access to the Level 3 network offers a unique service for wireless carriers to optimize network performance and capacity.” more

Tellabs acquires WiChorus to revolutionize the mobile Internet

Tellabs acquires WiChorus to revolutionize the mobile Internet


Extends mobile solution with innovative 3G/4G mobile packet core to help customers succeed


Naperville, Ill. — Users want mobile Internet services anywhere, anytime. Sales of smartphones are growing more than 30% a year, and netbooks are taking root. As a result, Tellabs’ mobile customers expect mobile data traffic to grow 30% to 50% a year for the foreseeable future. Such high growth demands scalable, next-generation network architectures to deliver 3G and 4G services.


That’s why Tellabs, a leader in mobile backhaul networks, will acquire WiChorus of San Jose, Calif. The combination creates advanced 3G/4G mobile networks that revolutionize the mobile Internet, deliver new applications to generate revenue and simplify networks to achieve significant savings for mobile carriers. more

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Related Topics: Mobile Apps, Mobile content, 3G/4G, WiMax, Wireless, Other |

EQUINIX TO ACQUIRE SWITCH AND DATA FOR $689 MILLION

EQUINIX TO ACQUIRE SWITCH AND DATA IN $689 MILLION DEAL THAT EXPANDS EQUINIX’S PRESENCE INTO 16 NEW MARKETS


Equinix Continues to Expand Its Global Service Offering;

Extending to New, Customer-driven Markets in North America


Foster City, CA and Tampa, FL–October 21, 2009 – Equinix, Inc. (Nasdaq: EQIX), a provider of global data center services, and Switch & Data Facilities Company, Inc. (Nasdaq: SDXC), a leading provider of data center and Internet exchange services, have entered a definitive agreement for Equinix to acquire Switch and Data in a transaction valued at approximately $689 million in cash and stock, based on yesterday’s market close. The combination of the two companies will more

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IXIA TO BUY AGILENT TECHNOLOGIES’ N2X DATA NETWORK TESTING PRODUCT LINE

CALABASAS, CA, October 21, 2009 — Ixia (Nasdaq: XXIA) announced today that it has signed a definitive agreement with Agilent Technologies, Inc. (NYSE: A) (“Agilent”), under which Ixia will acquire Agilent’s N2X Data Networks Product Line for $44 million in cash. Subject to customary closing conditions, the acquisition is scheduled to close on October 30, 2009 and will include certain assets of the N2X product line, along with its world-class customers, sales and R&D teams.


“This strategic and decisive move accelerates our growth, captures additional market share and positions Ixia to offer even greater value to our global customers and partners,” said Atul Bhatnagar, President and CEO of Ixia. “With our leadership position in high speed Ethernet (10/40/100 Gbps) IP testing, we will leverage the N2X products and customer base to further penetrate markets, particularly in EMEA and Asia.”


In addition to strong broadband and carrier access protocol more

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