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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive for November 19th, 2009

XO Communications Expands Presence in Southern California’s Inland Empire

PRESS RELEASE


XO Increases Network Reach to Serve More Businesses Across Region and Adds Jobs


HERNDON, VA – November 19, 2009 – XO Communications today announced that it is expanding its nationwide network across the Inland Empire region of Southern California. In addition, the company has opened a new sales office in Ontario with more than a dozen new sales staff and support personnel.


By expanding the reach of its 19,000-mile nationwide network and establishing points of presence locations across the Inland Empire area, XO Communications is now able to serve thousands of new businesses and offer them a more competitive alternative for their local and nationwide communications and networking needs. The expansion adds to XO Communications’ already extensive Southern California presence where it operates metro fiber networks spanning more than 600 route miles and employs more than 150 communications professionals.


“In more

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thePlatform Simplifies “TV Everywhere” for Programmers

Company provides new features to enable consumers with TV subscriptions to watch more of their shows online


SEATTLE – Nov. 18, 2009 – Programming networks face an increasing number of technical options and requirements as they evaluate their “TV Everywhere” plans. Today, thePlatform, the leading white-label video publishing company, announced a new suite of features designed to enable programmers to provide “TV Everywhere” capabilities on their own Web sites, while preserving their financial and content rights arrangements with TV service providers.


“In a world where multiple service providers offer multiple subscription packages on multiple platforms, programmers need a simple, flexible solution that helps reduce complexity and meet the expectations of their service provider partners and consumers,” said Ian Blaine, CEO of thePlatform. “This is a natural enhancement of a very successful business model between programmers and TV service providers. Consumers win because there will be far more online more

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Glowpoint Announces Microsoft® Exchange® Integration for its Telepresence and Video Conferencing Management Web Portal

Proprietary software plug-in called “ScheduleSyncâ„¢” enables users to naturally control telepresence and video conference room scheduling from desktop


HILLSIDE, N.J. November 19, 2009 - Glowpoint, Inc. (OTCBB: GLOW), a leading provider of managed services for telepresence and video conferencing, today unveiled “ScheduleSyncâ„¢”, a new feature that synchronizes customer desktop calendaring and scheduling software with Glowpoint’s world-class customer web portal. In its debut, ScheduleSync integrates with Microsoft Exchange and provides a natural experience for customers to schedule and manage telepresence and video conferences from their desktop computers.


Glowpoint Director of Product Management Howard Reingold said, “Traditionally, meeting coordinators would use our customer web portal or contact our Video Network Operations Center (VNOC) reservationists via telephone. Now, customers can see the availability of meeting rooms, video systems, and participants, and schedule directly from their Microsoft Outlook desktop calendaring function. The process is seamless and is a significant benefit to more

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Oracle Research Reveals Challenges Communications Service Providers Face in Serving and Retaining Customers

Today Oracle released research that demonstrates that a lack of integration between departments and business systems is challenging the ability of communications companies to serve and retain customers effectively.

The study, entitled “Fostering Customer Intimacy for Communications Service Providers in Europe and the Middle East” and conducted by Vanson Bourne, involved a survey of 46 senior customer management executives for various communications service providers (CSPs) and 3,750 consumers across Europe and the Middle East (EMEA).

The study found:

A surprising lack of integration between customer-facing teams and their business systems:

o Two-thirds of CSPs (65 percent) admitted that customers are unable to resolve queries by calling just one number.

The vast majority of CSPs’ systems leave them unable to effectively retain customers:

o More than three-quarters of CSPs (80 percent) currently do not have the systems and processes in place to identify and retain customers more

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Ekinops wins the fastest growing telecom company award in the Deloitte Technology Fast 50 French competition

PARIS, November 19, 2009 – Ekinops, a leading optical transport equipment provider, clearly stood out in the Deloitte Technology Fast 50 competition, a prestigious annual award that honors the fastest growing French technology companies. Ekinops received a first place ranking in the national award for the Telecom and Network industry sector.

The Deloitte Technology Fast 50 competition ranks companies based on the percentage of revenue growth over a five-year period (2004 - 2008). Ekinops achieved a remarkable revenue growth rate of 2,938 percent over this period.

“The optical transport market is facing many challenges; despite the economic crisis, telecom carriers have to rapidly upgrade their network to meet the growing need for increased bandwidth. Applications and services like video, TV over IP (Internet Protocol), new smart phones, and new next generation high speed wireless networks require significantly more bandwidth at the metro, regional and long-haul levels. The Ekinops more

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Related Topics: Ethernet, Broadband, Other |

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Stay up to date on the latest news. Select press representatives post company news several times a day. Check back often to get the latest news on product releases, mergers and acquisitions, and product applications. To be included in this virtual press conference, please contact The Briefing Room.

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