Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Empirix Expands Service Assurance Solution at Cox Communications; Empirix’s Hammer XMS/S7 Seamlessly Monitors Multiple Network Segments

BEDFORD, Mass.–Empirix® Inc., the market leader of service quality assurance solutions for new IP communications, today announced Cox Communications, Inc. has selected Empirix’s Hammer XMS/S7â„¢ to expand the management of the company’s network and service activity. With both real-time monitoring and historical data reporting capabilities, Hammer XMS/S7 assures Cox Communications that it is delivering high quality services to its customers.

Cox Communications is the third-largest cable entertainment and broadband services provider in the United States. Best known for pioneering the bundled offering of television, Internet and telephone services, Cox Communications is dedicated to delivering a quality user experience. An essential part of the company’s strategy to achieving high levels of customer satisfaction is utilizing Empirix’s Hammer monitoring solutions to proactively maintain the health and efficiency of its network.

“When we needed additional monitoring to ensure the quality of current and future services, we researched our options and decided to expand with Empirix,” said Steve Marsh, vice president of technology – customer operations, Cox Communications. “With a robust network composed of two redundant STP pairs, redundant SCPs and hundreds of network interconnections, it is of the utmost importance that the network functions the way it should. With more than 700 users on the system, having one service assurance solution that spans multiple technologies is not only critical for ensuring customer satisfaction, but essential to the success of our service offerings in 2010.”

Hammer XMS/S7 enables organizations to make critical business decisions based on both real-time and historical data. The network information makes it easy to identify and resolve issues, including some that may span across multiple network segments, which can be difficult and time-consuming to re-create. By identifying issues early, companies can resolve transient or isolated issues before they can negatively impact the customer. As a result, carriers can expand their networks in a timely and cost-effective manner, resulting in a reduction of customer churn.

“Empirix’s award winning monitoring solutions give Cox Communications the ability to provide its customers with the highest levels of satisfaction,” said JD Doyle, general manager, Service Assurance, Empirix. “By providing real-time and historical data, Hammer XMS/S7 enables new methods for service assurance—a set of capabilities that could not be delivered by legacy monitoring solutions. Cox Communications is now able to identify and address a greater breadth of potential network and service issues before they impact the customer, giving the company a strong competitive advantage over other market offerings.”

By utilizing the product’s network-wide view, Cox Communications can integrate end-to-end monitoring and key performance indicators for its network across different technologies. As service providers move toward more bundled services, including wireless offerings, most will integrate their legacy and NGN/IMS networks and must be able to monitor the network infrastructure. Empirix provides the ability to monitor the infrastructure of the network as a whole, including the SS7 trunk groups, links and applications, which form the foundation of many wireless services. This full end-to-end view is a critical component for today’s multiple segment networks, as it enables service providers to achieve and maintain the service quality demanded by their customers.

For more information on Hammer XMS/S7, visit

About Empirix

Empirix is the leading provider of service quality assurance solutions for new IP communications. Since 1992, Empirix has led the market in innovation and expertise for IP communications testing. Its widely acclaimed Hammer Test Engineâ„¢, with more than 30 patents, is the acknowledged global standard for validating the quality of IP networks, systems and applications. The world’s largest service providers, equipment manufacturers and enterprise contact centers depend on Empirix’s solutions to maintain the quality of the user experience for business-critical voice, data, video and mobile services. With Empirix, customers can increase revenues, reduce customer churn and cut support costs. Empirix is privately held and headquartered in Bedford, Mass. For further information, please visit

Empirix, Hammer, and Hammer XMS/S7 are trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.

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