Mexico’s Leading Telecommunications Service Provider Deploys Empirix’s Hammer XMS to Assure Quality of Managed Services
Bedford, MA––Empirix® Inc., the global market leader in service quality assurance solutions for new IP communications, today announced that Alestra, Alfa´s and AT&T’s (NYSE:T) subsidiary telecommunications company and Mexico’s leading provider of broadband, data and voice services, selected Empirix’s Hammer XMSâ„˘ to assure both quality of service and the end user’s experience for its enterprise customers.
Alestra is the third largest carrier in Mexico focused on the business segment and offers a full set of managed IP telephony solutions. With a number of technologies deployed in the Alestra network, assuring the quality of a call was a challenge. Empirix’s Hammer XMS enables Alestra to monitor a call from end to end, even as it transitions from the IP to non-IP world in a complex networking environment. Hammer XMS is an integrated system designed to ensure the reliability and quality of next generation services, speed troubleshooting and help service providers care for their valuable customers.
“We chose Empirix because it supports our goal of providing the best managed services for IP telephony, enterprise networks and security,” said Eduardo Santin Hernandez, director product management, Alestra. “Empirix offers a single, comprehensive solution that ensures the quality of the end user’s experience by monitoring service throughout our network. With Empirix, Alestra improves productivity for our business customers through the best end user experience. We are investing in solutions for a converged and unified communications environment that address our customers’ needs today and in the future.”
Hammer XMS, a carrier-class monitoring solution, provides complete visualization into real-time IP service quality in a network. In addition, Hammer XMS emulates users and devices interacting with voice-centric applications, including making calls, verifying features, measuring voice quality and determining performance, as well as proving system and multi-vendor interoperability of VoIP, NGN and IMS architectures.
“Communications quality is imperative in any industry as it directly affects the end user’s experience and productivity, which are valuable resources in any organization,” said JD Doyle, vice president and general manager, service assurance solutions, Empirix. “The Latin American market is growing quickly and service providers like Alestra need a superior service quality assurance solution. Empirix provides them with the tools necessary to ensure the quality and performance of IP services throughout the entire deployment life cycle. We look forward to further collaboration with Alestra as they lead the industry in managed services.”
Alestra, Alfa´s and AT&T´s subsidiary telecommunications company, is a leading provider of telecommunication services, network solutions, data and value added services to the residential and business customers of all sizes, activities, and scopes in Mexico. Alestra is the leading service provider for a full spectrum of managed, VPN, security, internet and converged services in its relevant market. Alestra is the first carrier in Mexico to obtain both, the ISO 9002 certification for all its processes, and the ISO 27001 certification for the VPN and Internet services — one of only a few network operators in the world — achieving a strategic position ahead of its competitors. Alestra’s network, whose optical backbone network is based on high-edge technology, delivers connectivity to 199 cities in Mexico, through a 5,900 km. of fiber optics, providing seamless access to AT&T Worldwide Network, which carries hundreds of millions of data and voice messages in over 280 countries and territories worldwide every day. For more information, visit www.alestra.com.mx.
Empirix is the global market leader of service quality assurance solutions for new IP networks and applications that unify communications. The majority of the world’s leading Network Equipment Manufacturers, Service Providers and Fortune 100 companies depend on Empirix solutions to help them adopt new communications technologies with the quality and dependability their users require. Since 1992, Empirix’s Hammer-based service quality assurance solutions have helped Network Equipment Manufacturers, Network Service Providers and Enterprise Contact Centers successfully transition to new technologies including Unified Communications, IP Contact Centers, VoIP, NGN and IMS-based networks. To learn more about the company, visit www.empirix.com.
Empirix and Hammer are trademarks or registered trademarks of Empirix Inc. in the United States and other countries. All other trademarks contained herein are the property of their respective owners.