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Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage

Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage  

New Professional Services Address Continued Global Demand From Enterprises for Help Managing IT Environments  

BASKING RIDGE, N.J.  – To meet the growing demand from enterprises for help maximizing IT environments, Verizon Business is expanding its already robust portfolio of global professional consulting services.

The company announced Wednesday (May 6) seven additional IT consulting services that address the need for global enterprises to optimize the performance of applications operating on their networks and to securely store the growing volume of corporate data.  The new professional application-assessment and storage services — available in the United States, Europe and the Asia-Pacific region — will be delivered by specially trained and experienced consultants.

Global managed and professional services — a key part of Verizon Business’ strategic services offerings — represent a significant growth area for the company.  It expects to experience continued expansion in this area throughout 2009.  Verizon Business’ strategic services — which also include fast-growing IP (Internet protocol), Ethernet and security solutions — drove revenue of $1.5 billion in the first quarter 2009, up 7.5 percent from the first quarter 2008.  

“IT performance is taking on new meaning in today’s challenging business environment,” said Kerry Bailey, senior vice president — global services, Verizon Business.  “Rather than just hoping their IT environment will perform optimally, companies need to be proactive in managing their applications and ensuring critical company data is stored appropriately for safekeeping and retrieval.  Through our expanded portfolio we are helping companies do all this securely and without missing a beat.”

Amy DeCarlo, principal analyst – managed IT services, Current Analysis, said: “Enterprises are looking for flexible options when making decisions about enhancing their IT and network environments.  The fact that Verizon Business is vendor- and technology-neutral gives customers more alternatives to choose from to ensure they have access to solutions tailored to fit their particular needs.”

Helping Enterprises Address LAN and WAN Performance Challenges

Through the company’s new standardized suite of Network Application Assessment professional services, customers can easily address periodic local area network (LAN) and wide area network (WAN) performance issues that can slow down the delivery of applications to corporate users. This suite also can help companies plan for long-term growth needs.

These new application-assessment services, which offer customers the ability to reactively or proactively review the health of their applications and networks and identify potential areas for remediation, are:

Critical Business Problem Resolution:  For organizations needing to immediately address critical business issues, Verizon Business can help them to investigate and identify root cause of network issues and facilitate troubleshooting as well as provide recommendations on how to resolve WAN and LAN issues contributing to the degradation of application delivery.  Areas of focus include analysis on multiple aspects of the network, including how applications are utilized and end-to-end performance between end users and applications.

Application Infrastructure Analysis:  Provides a proactive analysis of the customer’s existing network, application infrastructure and architecture with a focus on application performance, including the network’s ability to support new applications such as VoIP and SAP.  Results of this analysis can be used by the customer for current or future IT planning, as well as IT budget planning; documentation of existing network infrastructure; business continuity planning; capacity analysis, including peak season performance analysis and end-of-life network and application infrastructure redundancy and/or scalability.

Network Health Assessment: For organizations proactive in their approach, Verizon Business experts can provide a Network Health Assessment service that examines a customer’s existing network infrastructure and architecture.  Results can be used for current or future IT planning, as well as IT budget planning; network re-architecture; end-of-life network hardware analysis; network improvements, including WAN acceleration options; or identification or analysis of any latency issues. Service is ideal for organizations wishing to establish a reference design to address known areas of concern; identify traffic flow; baseline the current network performance by device and by link, as well as document and review critical business process that include applications.

 Storage Considerations Key Among Enterprises

 More and more enterprises need ways to manage and store data in an increasingly information-driven world. Verizon Business industry experts can help organizations assess existing storage configurations as well as design and build new storage solutions that help them meet their IT requirements and data storage regulations.  The four new consulting services are:   

Storage Assessment: Assess current storage solutions and recommend improvements based on the customer’s technical and business requirements.

Database Assessment and Design: Examine existing database solution and recommend improvements based on the customer’s IT and business environment.  

Database Backup/Replication Assessment: Assess current data backup and/or data replication strategies and recommend improvements for either data retention or backup policies.

Storage Integration: Implement a new storage solution and migrate data for storage area network (SAN)-based applications.

With these capabilities in addition to extensive managed service offerings, Verizon Business is able to offer and support the entire lifecycle of data and storage solutions as part of an overall infrastructure management engagement. Enterprises can turn to Verizon Business to find the right solution to meet their specific needs — whether it’s moving to virtualization; or the need to augment a company’s data replication strategy or improve its database configuration; or address whether an organization wants to transition from a distributed data configuration to a SAN architecture.

All Verizon Business storage consulting and management services are delivered by professionals certified and trained in storage technologies, including EMC-certified engineers, who can implement and develop infrastructure and tools for management.              

Delivering Solutions Through Key Practice Areas

Verizon Business excels in delivering solutions across key practice areas that address a wide range of business and technology issues for today’s extended enterprise, which includes employees, customers, partners and suppliers.

 The professional services team is able to provide guidance and recommendations for accelerating the transition to new technologies, applications and delivery methods, as well as address data storage and security compliance requirements.  

Verizon Business delivers a standardized set of more than 50 professional-service capabilities in four key practice areas: Security Solutions, IT Solutions, Network Engineering and Integration Services, and Communications Solutions.

The company provides a complementary set of managed network, managed hosting and managed security offerings, and manages and maintains more than 4,000 customer networks and more than 270,000 communications devices around the globe. Its global infrastructure, including one of the most expansive and the most connected global IP networks in the world, provides a unique foundation from which to serve multinational customers.

For more information, visit

 About Verizon Business Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions.  We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees – enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world’s largest businesses and governments – including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions – rely on our professional and managed services and network technologies to accelerate their business. Find out more at

Verizon Business Helps IT Leaders Set Sights for 2009

Global Communications and IT Solutions Leader Identifies Top Technology Trends to Help Businesses Reach New Heights in Year Ahead  

BASKING RIDGE, N.J. – The global economy is front and center, and enterprises worldwide are looking to get the biggest bang for their buck in 2009.  With that in mind, Verizon Business has identified 10 business technology trends to help corporate and government information technology (IT) leaders do more with less.“These challenging times present IT leaders with an opportunity to make technology work harder and smarter to get the job done,” said Nancy Gofus, senior vice president of global business products for Verizon.  “We’re at a crossroads, where cost-cutting and technological innovation can actually unite to create new business capabilities in spite of the economic climate.  Verizon Business stands ready to help large businesses and government agencies worldwide make the most of communications and IT to propel their enterprises forward.”

Here’s Verizon Business’ list of 10 hot trends for 2009:

Enterprise 2.0 

The workplace is ever-changing and yesterday’s work style is being replaced with a more interactive exchange of ideas inspired by social networking tools such as Facebook, Wikis, Mash-ups, Twitter and Digg-it. Web 2.0 is quickly evolving into Enterprise 2.0 as these rich capabilities are creating new business models for some companies and empowering new strategies for others.  Removing traditional barriers of walls, wires, time and distance — reflective of today’s often globally dispersed enterprises — in favor of new social networking tools will enable workers to connect to their extended network of customers, suppliers, vendors and employees in new and exciting ways. Look for Enterprise 2.0 to help organizations take their game to the next level through enhanced collaboration, communications and sharing ideas.   

Work as Activity Versus Place 

Organizations want their employees to get their jobs done no matter where they are.  For that reason, teleworking is becoming a strategic imperative.   Companies will continue to recognize the productivity-boosting benefits of enabling mobile teleworkers or at-home teleworkers to remain securely connected to corporate resources.  The environment will also benefit as more businesses, government agencies and municipalities recognize the energy savings that can result from teleworking and “hoteling” (using office space on an as- needed basis, like a hotel room). Telework, including new high-definition virtual meetings, will create an increased focus on work as an activity versus a physical location, and companies will be able to hire and retain professional talent regardless of where they are located.  Managed mobility offerings will help businesses track, monitor, secure and manage the plethora of mobile devices accessing corporate networks. 

Doing More with Less

Businesses and governments everywhere are looking for ways to do more with less.  That holds true whether it means using managed services or tuning up existing networks instead of building new ones. IT organizations are also looking for the right technologies, such as sophisticated automated speech systems, to better serve customers.  In 2009, it’s all about productivity. Companies can choose which functions to keep in-house and which to hand off to a third party. Flexibility, the need for specific skill-sets and globalization are making selective out-tasking the preferred model. With managed services, companies can focus on what they do best and leave some of the highly specialized work such as IT, security, networks and call centers, to experts. 

Visual Communications 

Video will continue to play a starring role, as companies make the most of their IP connections to create a culture of collaboration.  From the boardroom to the desktop to the laptop to the mobile phone, more collaboration will take place, as companies increasingly embrace the cost-savings, productivity and environmental benefits of virtual meetings versus business travel.   High-definition video will begin to pay off for extended enterprise communications between employees, customers, suppliers and partners.  In addition to interactive video collaboration, video functions will be incorporated in the enterprise for on-demand content distribution, including on-the-job training.  As high-definition video equipment becomes more affordable and interoperable, the opportunity to video-enable corporate IP network endpoints will allow companies to rev-up their existing networks with minimal investment.

Unified Communications Integrated Into Business Processes 

If voice over IP (VoIP) is thought to be the first return on an IP network investment, unified communications (UC) will be the gift that keeps on giving.  Unified communications uses Internet protocol networks to integrate various systems, media, devices and applications to help streamline business processes, accelerate decision-making, and reduce costs. With UC now at the forefront of business communications strategies, companies are making decisions about voice telephony that will help them achieve greater collaboration and productivity.  Workers leveraging presence capabilities in a UC environment can gain more control over work flow and time management as well as expedited communications.  What’s next: UC integrated into automated business processes, where human and machine intelligence commingle in an IP world to drive even greater business growth.


Ready, Set Go IPv6            

The number of IP-addressable devices and systems is skyrocketing within enterprises and few organizations have current documented data on what those IP assets are, how they are being used and which ones are most critical to their operations.  Knowing which IP addressable elements are linked to which business needs will enable IT leaders to prioritize the data and applications that will need to be future-proofed with IPv6 capabilities while phasing out those that are idle or counter productive to operations.  IPv6 will be a necessity for companies to achieve mobility and scalability with increased efficiency and ultimately move their businesses forward.   

Getting SaaSy

The network becomes king once again in 2009 making it the perfect platform for software-as-a-service (SaaS) delivery. Serving content, applications and security in a centralized online environment will become the rage.  Buying computing resources a la carte will help companies control costs while attaining the security, performance, scalability and reliability required for the enterprise.  Consuming IT resources (connectivity, server and storage) on an as-needed basis will keep IT costs in control and eliminate the need, time and effort to outfit every desktop. Centralization will keep IT departments on top of their game in 2009.    360 Security  

Professionals will need to be security-conscious in and out of the office. Whether at home or on-the-go, security needs to be considered every step of the way.  Three hundred sixty-degree security, mandatory on any IT checklist, requires that the flow of data be protected in and out of the corporate network and through the extended enterprise of widespread and mobile customers, partners, suppliers and employees. Security will touch every endpoint, every device and every situation, both physical and logical. Home and office require equal protection as boundaries continue to blur.

Eco-Responsibility as Sound Business Strategy 

Companies will evaluate eco-responsibility along with their technology investments as part of an overall business strategy.  Corporate social responsibility is becoming increasingly important in how companies are viewed by their employees, customers and investors.  What’s good for the environment also happens to make good business sense.  According to “Smart 2020: Enabling the low carbon economy in the information age” published by The Climate Group, information communication technology (ICT) can reduce total global carbon emissions by 15 percent by the year 2020. If companies can reduce their energy consumption, they can also reduce their energy costs to gain a competitive advantage.  What’s more, savvy companies today are embracing the green initiative to get ahead of government and business mandates that will eventually force the issue.

Cutting Through the Compliance Clutter 

Compliance and regulatory oversight are here to stay. In 2009, expect more, not less, with IT in the hot seat for ensuring IT systems are fully compliant and all the right controls are in place. Enterprises should be prepared to be strategic, think innovatively and act decisively.  Professional services and Web-based dashboards that help track, monitor and enable controls for compliance will provide the foundation for companies looking to get it right.  These “smart” tools also will allow an organization to quickly review whether its partners, customers and suppliers, which form an extended network, are complying with relevant standards and regulations, a critical consideration in today’s increasingly connected world. 

“To these predictions,” concluded Gofus, “we will add one more: Businesses worldwide will need to be quick and nimble in the coming year. Those that leverage the benefits of technology to power their business objectives will weather the storm and become even stronger in the long run. Our expert staff is trained to help companies navigate these turbulent waters and deliver a comprehensive suite of integrated, secure communications and IT solutions, including managed and professional services that enable companies to focus on their core business.”     

About Verizon Business

Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees — enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world’s largest businesses and governments — including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions — rely on our professional and managed services and network technologies to accelerate their business. Find out more at 


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