Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive of the BSS/OSS Category

Mu Dynamics Honored As One Of The ‘Top 20 Products in Last 20 Years’ by SC Magazine

SUNNYVALE, CA November 30, 2009 Mu Dynamics, the leader in IP Services testing, today announced that SC Magazine has designated Mu’s Test Suite as one of its Top 20 Products in Last 20 Years.

In determining recipients of the ‘Top 20 Products in the Last 20 Years’ honors, SC Magazine Technology Editor and Norwich University Chief Information Security Officer Peter Stephenson notes there has been an evolution in security products over the last twenty years. The Mu test solution embodies many of the positive aspects of this evolution. The power and flexibility of the Mu solution to rapidly test any IP service or product by using existing customer scripts, or joining the thousands of users leveraging community content from site as the basis for testing is what makes their solution worthy of this recognition as one of the top information security products to hit the more

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Oracle Announces Oracle Communications Billing and Revenue Management Release 7.4

Oracle announced the general availability of Oracle Communications Billing and Revenue Management Release 7.4.

This latest release helps communications service providers, media companies and other service providers enhance customer service, respond faster to market demands and reduce operational costs.

Oracle Communications Billing and Revenue Management Release 7.4 helps service providers improve customer management capabilities; offer expanded pricing, billing and invoicing functionality; and enhance data accessibility to help the customer service representative (CSR) deliver better service.

The new release supports Oracle Application Integration Architecture for Communications, delivering to service providers using Oracle’s Siebel CRM new capabilities for managing high-value offers and streamlining collections processes.

New out-of-the-box integrations with Oracle Business Intelligence Publisher, Oracle Communications Services Gatekeeper and Oracle Enterprise Manager for increased flexibility and lower total cost of ownership are also available in this release.

The software also enhances overall performance and expands support for current technology standards, including Transferred more

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Oracle Research Reveals Challenges Communications Service Providers Face in Serving and Retaining Customers

Today Oracle released research that demonstrates that a lack of integration between departments and business systems is challenging the ability of communications companies to serve and retain customers effectively.

The study, entitled Fostering Customer Intimacy for Communications Service Providers in Europe and the Middle East and conducted by Vanson Bourne, involved a survey of 46 senior customer management executives for various communications service providers (CSPs) and 3,750 consumers across Europe and the Middle East (EMEA).

The study found:

A surprising lack of integration between customer-facing teams and their business systems:

o Two-thirds of CSPs (65 percent) admitted that customers are unable to resolve queries by calling just one number.

The vast majority of CSPs’ systems leave them unable to effectively retain customers:

o More than three-quarters of CSPs (80 percent) currently do not have the systems and processes in place to identify and retain customers more

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Mu Dynamics Appoints Test Industry Product Veteran Simon Berman Vice President of Products

Executive to Leverage Decade-Plus of Product Experience to Support Continued Company Growth

SUNNYVALE, CA November 12, 2009 Mu Dynamics, the leading provider of IP services testing, announced today the appointment of Simon Berman to lead its Product efforts. Berman is responsible for all aspects of the company’s product management and marketing initiatives and will oversee the strategic planning and execution of product delivery.

I was attracted to Mu Dynamics because of the tremendous growth opportunity with the testing of IP services. Over the past few years, the company has had strong performance and has built a well established list of Tier one operators and leading vendors in its customer base, said Simon Berman, vice president of products at Mu Dynamics. I look forward to guiding Mu Dynamics’ product efforts as the company continues to expand its award winning product offerings to encompass the broader IP services more


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