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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

Archive of the Business Services Category

Telmar Network Technology Repair Facility is First to Achieve TL 9000 Certification in India

PLANO, Texas, January 12, 2010 – Telmar Network Technology announced that it has achieved the first TL 9000 certification for an independent repair company in India. The India repair facility joins Telmar’s other facilities around the world that have completed the TL 9000 certification requirements.

The Manesar, India, facility opened in early 2009, achieved ISO (International Standards Organization) certification, the first milestone toward TL 9000 certification, within three months of operational startup, and completed the entire certification within six months.

An active member of QuEST Forum, Telmar is the only provider registered and certified in both the TL 9000 procurement and repair services product categories and one of a few providers of pre-owned solutions currently registered to the TL 9000 procurement standard. Telmar’s facilities in Plano, Texas; Irvine, California; Council Bluffs, Iowa; Tampa, Florida; and Toronto, Ontario, Canada, are TL 9000 certified. Its facilities in Solihull, United Kingdom, more

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Related Topics: BSS/OSS, Business Services, Other |

Motorola offers free WLAN cost calculator

Motorola Helps Retailers Calculate the Hidden Costs of Wireless LAN


New ’square foot’ cost calculation service demonstrates true wireless LAN costs, helping retailers better plan and manage IT operations


NEW YORK, Jan. 12 — NRF 2010 (Booth # 1623) — The Enterprise Mobility Solutions business unit of Motorola, Inc. (NYSE: MOT) today announced a new Wireless LAN Cost Calculation Service that enables customers to correctly calculate the complete costs of their investment in wireless LAN (WLAN) infrastructure and wireless services on a per-square-foot basis.


Offered as a free service to customers, this innovative cost calculation service can help margin-sensitive retailers assess the hidden costs of wireless operations and improve network planning, budgeting and operations. It provides an analysis of the total cost of ownership by square foot and makes comparisons to several solution options to assure customers have the lowest total costs for their wireless network more

Global Crossing adds WAN optimization to managed services

Global Crossing Gives Enterprises More Choice by Adding Juniper Networks to Managed Network Services Capabilities


Company Complements Managed Network Services with WAN Optimization Capability


FLORHAM PARK, N.J., Jan. 12 — Global Crossing (NASDAQ: GLBC), a leading global IP solutions provider, today announced it is giving its enterprise customers more flexibility and choice by adding Juniper Networks equipment to its Managed Network Services (MNS) portfolio. Specifically, Global Crossing MNS will now support Juniper Networks J Series Services Routers, M Series Multiservice Edge Routers, and SRX Series Services Gateways. Global Crossing also will enhance its MNS with Juniper Networks WXC Series Application Acceleration Platforms for WAN Optimization. more

Windstream Launches VoIP/SIP Trunking

LITTLE ROCK, Ark.–Windstream (NASDAQ: WIN) has launched Dynamic Office - SIP, a new business communications solution that combines voice, data and high-speed Internet services over a single connection and offers customers both the cost-savings and advantages of VoIP technology.


Windstream’s Dynamic Office – Session Initiation Protocol (SIP) product is more cost effective than a traditional communications system. It’s a next-generation IP solution that provides customers direct access to Windstream’s private IP network for data and voice communications. A business can exchange voice traffic over an Internet connection rather than physical line or PRI, saving the customer money and streamlining operations. more

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Related Topics: Business Services, IP/NGN, VOIP, Other |

Florida CLEC US Metro Acquired by Cinnabar Ventures

Cinnabar Ventures, Inc. to Acquire US Metropolitan Telecom, LLC


Telecom Veteran, Frank Mambuca, Tapped to Lead Cinnabar’s Data Division


FORT MYERS, FL–(January 11, 2010) - Cinnabar Ventures, Inc. (”Cinnabar”) (OTCBB: CNBR), the creators of the Yippy OS, www.yippy.com, a cloud-based operating system currently in beta, announces it has executed a non-binding letter of intent on January 6, 2010, for the acquisition of FiberCon Holdings, LLC’s wholly-owned subsidiary, US Metropolitan Telecom, LLC (”US Metro”) www.usmetrotel.com, a leading Florida telecommunications company and Competitive Local Exchange Carrier (”CLEC”) for an aggregate purchase price of cash and stock totaling eighteen million dollars ($18,000,000), which includes Cinnabar’s acquisition of 100% of the membership interests of US Metro. US Metro is an established CLEC with a robust wholly owned metropolitan fiber-optic network throughout the central business districts of Collier and Lee counties and a long-haul fiber-optic network throughout south Florida. The more

Phone.com Launches Hosted HD Voice

Phone.com Launches First Hosted HD Voice Phone Network


“Big Business” Phone Technology Affordable for Small Businesses


Livingston, NJ – January 11, 2010 – Phone.com LLC is pleased to announce the introduction of its new hosted High Definition (HD) Business Phone service. The new High Definition Business Phone service is an add-on to Phone.com’s successful Virtual Office service.


With the new Phone.com Business Phone service, home offices and other small businesses will now be able to enjoy professional welcome greetings, phone menus, extension dialing, sophisticated call routing, voicemail, fax and many more features with HD quality. more

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Related Topics: Business Services, VOIP, Other |

PAETEC standardizes on Cisco IP NGN nationwide

PAETEC Announces Its Standardization on Cisco IP NGN Nationwide


Consistent Network Elements Will Benefit Customers, Drive Cisco Powered Voice and Video Services


FAIRPORT, N.Y., Jan 11, 2010 — PAETEC Holding Corp. (NASDAQ: PAET), which provides data, voice, and Internet solutions to business-class customers nationwide, announced that it will standardize on Cisco(R) Internet Protocol Next-Generation Network edge and core platforms. As a result, PAETEC will continue to increase the availability and reliability of its existing MPLS-VPN, IP trunking, hosted firewall and dedicated Internet services while accelerating deployment of emerging next-generation collaboration services. more

CA Acquires SLA management software firm Oblicore

CA Acquires Oblicore, Leader in IT Service Level Management


Closes the Gap Between Business Expectations and IT with Improved Service Management for Enterprise and Cloud Environments


ISLANDIA, N.Y., January 11, 2010 – CA, Inc. (NASDAQ:CA) today announced that it has acquired privately-held Oblicore, a leading provider of Service Level Management (SLM) software for enterprises and service providers. Oblicore supports and strengthens CA’s ability to set, measure and optimize service levels to meet business expectations across enterprise and cloud environments. Oblicore’s solutions also extend CA’s capabilities in cloud vendor management and assurance of cloud service quality. Terms of the deal were not disclosed.

Oblicore’s customers include AT&T, ABN AMRO, British Telecom, Cable & Wireless, France Telecom, ING, Lufthansa Systems, Siemens Medical Solutions, and T-Systems. With Oblicore solutions, these organizations are better equipped to design, monitor and manage service level agreements across their IT service portfolio in more

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Related Topics: BSS/OSS, Business Services, Global, Other |

Savvis CEO steps down

Savvis Appoints Chairman of the Board as Interim CEO


Phil Koen Steps Down Company Reiterates Fourth Quarter 2009 Guidance


ST. LOUIS, Jan. 11 — SAVVIS, Inc. (Nasdaq: SVVS), a global leader in internet infrastructure services for enterprises, today announced that James E. Ousley will serve as interim chief executive officer following the departure of Phil Koen. Effective as of the close of business on January 8, Koen resigned his positions with the company. The company’s board of directors has formed a succession committee to conduct a search for a new CEO. more

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Related Topics: Business Services, Cloud Computing, Global, Other |

ETC Deploys Ciena’s CN 4200 to Expand Network Capacity and Resiliency

Upgrade to network backbone enables Georgia-based service provider to deliver 10 Gigabit Ethernet services to business customers with ability to scale capacity and offer multiple services in the future


LINTHICUM, Md. – January 5, 2009 – Ciena® Corporation (NASDAQ: CIEN), the network specialist, today announced that ETC, a communications company serving residential and business customers in north Georgia, has deployed the CN 4200® FlexSelect® Advanced Services Platform to upgrade its backbone network with additional capacity, optical protection switching for resiliency against accidental fiber cuts and the ability to offer SONET, Ethernet, storage and digital video services via programmable ports.


ETC delivers a diverse portfolio of residential and business services, including broadband, cable TV, telephone, wireless phone and security systems. With the overall volume of network traffic increasing and business customers eager for higher bandwidth services, ETC’s existing OC-48 SONET network was nearing its capacity more

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Related Topics: Business Services, Ethernet |

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