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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

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Verizon Business Helps IT Leaders Set Sights for 2009

Global Communications and IT Solutions Leader Identifies Top Technology Trends to Help Businesses Reach New Heights in Year Ahead  


BASKING RIDGE, N.J. – The global economy is front and center, and enterprises worldwide are looking to get the biggest bang for their buck in 2009.  With that in mind, Verizon Business has identified 10 business technology trends to help corporate and government information technology (IT) leaders do more with less.“These challenging times present IT leaders with an opportunity to make technology work harder and smarter to get the job done,” said Nancy Gofus, senior vice president of global business products for Verizon.  “We’re at a crossroads, where cost-cutting and technological innovation can actually unite to create new business capabilities in spite of the economic climate.  Verizon Business stands ready to help large businesses and government agencies worldwide make the most of communications and IT to propel their enterprises forward.”


Here’s Verizon Business’ list of 10 hot trends for 2009:


Enterprise 2.0 


The workplace is ever-changing and yesterday’s work style is being replaced with a more interactive exchange of ideas inspired by social networking tools such as Facebook, Wikis, Mash-ups, Twitter and Digg-it. Web 2.0 is quickly evolving into Enterprise 2.0 as these rich capabilities are creating new business models for some companies and empowering new strategies for others.  Removing traditional barriers of walls, wires, time and distance — reflective of today’s often globally dispersed enterprises — in favor of new social networking tools will enable workers to connect to their extended network of customers, suppliers, vendors and employees in new and exciting ways. Look for Enterprise 2.0 to help organizations take their game to the next level through enhanced collaboration, communications and sharing ideas.   


Work as Activity Versus Place 


Organizations want their employees to get their jobs done no matter where they are.  For that reason, teleworking is becoming a strategic imperative.   Companies will continue to recognize the productivity-boosting benefits of enabling mobile teleworkers or at-home teleworkers to remain securely connected to corporate resources.  The environment will also benefit as more businesses, government agencies and municipalities recognize the energy savings that can result from teleworking and “hoteling” (using office space on an as- needed basis, like a hotel room). Telework, including new high-definition virtual meetings, will create an increased focus on work as an activity versus a physical location, and companies will be able to hire and retain professional talent regardless of where they are located.  Managed mobility offerings will help businesses track, monitor, secure and manage the plethora of mobile devices accessing corporate networks. 


Doing More with Less


Businesses and governments everywhere are looking for ways to do more with less.  That holds true whether it means using managed services or tuning up existing networks instead of building new ones. IT organizations are also looking for the right technologies, such as sophisticated automated speech systems, to better serve customers.  In 2009, it’s all about productivity. Companies can choose which functions to keep in-house and which to hand off to a third party. Flexibility, the need for specific skill-sets and globalization are making selective out-tasking the preferred model. With managed services, companies can focus on what they do best and leave some of the highly specialized work such as IT, security, networks and call centers, to experts. 


Visual Communications 


Video will continue to play a starring role, as companies make the most of their IP connections to create a culture of collaboration.  From the boardroom to the desktop to the laptop to the mobile phone, more collaboration will take place, as companies increasingly embrace the cost-savings, productivity and environmental benefits of virtual meetings versus business travel.   High-definition video will begin to pay off for extended enterprise communications between employees, customers, suppliers and partners.  In addition to interactive video collaboration, video functions will be incorporated in the enterprise for on-demand content distribution, including on-the-job training.  As high-definition video equipment becomes more affordable and interoperable, the opportunity to video-enable corporate IP network endpoints will allow companies to rev-up their existing networks with minimal investment.


Unified Communications Integrated Into Business Processes 


If voice over IP (VoIP) is thought to be the first return on an IP network investment, unified communications (UC) will be the gift that keeps on giving.  Unified communications uses Internet protocol networks to integrate various systems, media, devices and applications to help streamline business processes, accelerate decision-making, and reduce costs. With UC now at the forefront of business communications strategies, companies are making decisions about voice telephony that will help them achieve greater collaboration and productivity.  Workers leveraging presence capabilities in a UC environment can gain more control over work flow and time management as well as expedited communications.  What’s next: UC integrated into automated business processes, where human and machine intelligence commingle in an IP world to drive even greater business growth.


 


Ready, Set Go IPv6            


The number of IP-addressable devices and systems is skyrocketing within enterprises and few organizations have current documented data on what those IP assets are, how they are being used and which ones are most critical to their operations.  Knowing which IP addressable elements are linked to which business needs will enable IT leaders to prioritize the data and applications that will need to be future-proofed with IPv6 capabilities while phasing out those that are idle or counter productive to operations.  IPv6 will be a necessity for companies to achieve mobility and scalability with increased efficiency and ultimately move their businesses forward.   


Getting SaaSy


The network becomes king once again in 2009 making it the perfect platform for software-as-a-service (SaaS) delivery. Serving content, applications and security in a centralized online environment will become the rage.  Buying computing resources a la carte will help companies control costs while attaining the security, performance, scalability and reliability required for the enterprise.  Consuming IT resources (connectivity, server and storage) on an as-needed basis will keep IT costs in control and eliminate the need, time and effort to outfit every desktop. Centralization will keep IT departments on top of their game in 2009.    360 Security  


Professionals will need to be security-conscious in and out of the office. Whether at home or on-the-go, security needs to be considered every step of the way.  Three hundred sixty-degree security, mandatory on any IT checklist, requires that the flow of data be protected in and out of the corporate network and through the extended enterprise of widespread and mobile customers, partners, suppliers and employees. Security will touch every endpoint, every device and every situation, both physical and logical. Home and office require equal protection as boundaries continue to blur.


Eco-Responsibility as Sound Business Strategy 


Companies will evaluate eco-responsibility along with their technology investments as part of an overall business strategy.  Corporate social responsibility is becoming increasingly important in how companies are viewed by their employees, customers and investors.  What’s good for the environment also happens to make good business sense.  According to “Smart 2020: Enabling the low carbon economy in the information age” published by The Climate Group, information communication technology (ICT) can reduce total global carbon emissions by 15 percent by the year 2020. If companies can reduce their energy consumption, they can also reduce their energy costs to gain a competitive advantage.  What’s more, savvy companies today are embracing the green initiative to get ahead of government and business mandates that will eventually force the issue.


Cutting Through the Compliance Clutter 


Compliance and regulatory oversight are here to stay. In 2009, expect more, not less, with IT in the hot seat for ensuring IT systems are fully compliant and all the right controls are in place. Enterprises should be prepared to be strategic, think innovatively and act decisively.  Professional services and Web-based dashboards that help track, monitor and enable controls for compliance will provide the foundation for companies looking to get it right.  These “smart” tools also will allow an organization to quickly review whether its partners, customers and suppliers, which form an extended network, are complying with relevant standards and regulations, a critical consideration in today’s increasingly connected world. 


“To these predictions,” concluded Gofus, “we will add one more: Businesses worldwide will need to be quick and nimble in the coming year. Those that leverage the benefits of technology to power their business objectives will weather the storm and become even stronger in the long run. Our expert staff is trained to help companies navigate these turbulent waters and deliver a comprehensive suite of integrated, secure communications and IT solutions, including managed and professional services that enable companies to focus on their core business.”     


About Verizon Business


Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions. We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees — enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world’s largest businesses and governments — including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions — rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com. 


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VERIZON’S ONLINE NEWS CENTER: Verizon news releases, executive speeches and biographies, media contacts, high quality video and images, and other information are available at Verizon’s News Center on the World Wide Web at www.verizon.com/news.  To receive news releases by e-mail, visit the News Center and register for customized automatic delivery of Verizon news releases.

Alaska Power and Telephone Uses Optelian CWDM

Alaska Power and Telephone Uses Optelian CWDM

Alaska Power and Telephone (AP&T) has deployed Optelian’s LightGAIN CWDM system to optimize fiber and tie DSL platforms together on a 22-mile point-to-point fiber link between Skagway and Haines, Alaska.


Dave Vogel, Skagway Manager, AP&T commented that the LightGAIN system “is very easy to install and turn up”. While always available to customers, Optelian’s installation and support service was not required; installation and turn-up were completed entirely by AP&T. The system has been up and running for several months.


General Manager, Telephone Operations, Eric Logan stated, “Optelian was easy to work with and equipment delivery was timely.” He also noted “the LightGAIN equipment is simple, transparent, and has very low power consumption.”


About Alaska Power and Telephone

Alaska Power and Telephone is one of the most progressive communications and energy providers in the State of Alaska. For 50+ years, employee owned AP&T has served over 30 communities stretching from the Arctic Circle to the southernmost tip of SE Alaska. Serving over 12,000 households and business customers, AP&T offers an array of services to Alaskans, from energy to cutting-edge voice, video and data communications built on a foundation of fiber-optic, landline and wireless technologies.


About Optelian:

Optelian provides optical transport systems for telecom, multi-service operator (MSO), utility, and enterprise customers worldwide. Since 2002, the world’s largest telecommunications network operators have been choosing Optelian for product reliability, quick delivery, custom designs, and great service.

Optelian’s carrier-grade system, LightGAIN, saves power and is easy to use. Compact LightGAIN systems support a full range of optical transport applications in all segments of the network.

Optelian sales, service, and marketing are based in Marietta, Georgia; development and manufacturing are based in Ottawa, Ontario, with offices, partners, and resellers worldwide.

For additional information regarding Optelian, please go to www.optelian.com.

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Optelian Establishes Strong Presence in Japan

Optelian is pleased to announce an agreement with JTS Corporation to sell and support Optelian’s LightGAIN optical transport systems and LightPRO test and turn-up tools. JTS is based in Tokyo and has clients throughout Japan.


“JTS is the perfect distribution partner for this market. Japan is one of the most technologically advanced countries in the world, and as such will have a very high demand for Optelian’s products. With its technical proficiency and wide array of contacts, JTS is ideally placed to make this arrangement an extraordinary success” said Clifford Watson, Managing Director, Optelian International Corporation.


“The Japanese never settle for second best. With a sleek system that is designed for maximum efficiency and durability, from the highest quality Japanese and North American components, we are confident that Optelian’s equipment will be extremely popular in Japan” said Tomoji Kojima, CEO of JTS.


About JTS Corporation

JTS Corporation is an importer and distributor of telecommunications and networking products. Established in 2004, JTS has become the supplier of choice for telecommunications companies seeking the latest in products for triple-play broadband services.


JTS is a distributor for many high tech companies, including Omnitron Systems Technology, Compunetix, and Patton Electronics, with products ranging from media converters and xDSL through to Video/Audio conferencing systems. For all its products, JTS offers comprehensive technical support and maintenance.


For additional information regarding JTS, please go to http://www.j-ts.com/.


About Optelian: Optelian provides optical transport systems for telecom, multi-service operator (MSO), utility, and enterprise customers worldwide. Since 2002, the world’s largest telecommunications network operators have been choosing Optelian for product reliability, quick delivery, custom designs, and great service.

Optelian’s carrier-grade system, LightGAIN, saves power and is easy to use. Compact LightGAIN systems support a full range of optical transport applications in all segments of the network.

Optelian sales, service, and marketing are based in Marietta, Georgia; development and manufacturing are based in Ottawa, Ontario, with offices, partners, and resellers worldwide.

For additional information regarding Optelian, please go to www.optelian.com

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TM Forum Confirms Management World Orlando Conference Dates, Location and Topics

Conference includes three summits on digital commerce, network transformation and revenue and customer management to target the extending value chain in the communications industry


Morristown, NJ – August 11, 2008 –TM Forum, the leading communications industry consortium, announced today that the organization’s 2008 North American Management World conference will be held at the Rosen Shingle Creek Resort in Orlando, Florida from November 16-20th.


After hosting a capacity crowd of more than 1,500 industry professionals last year, Management World moves to the new, bigger Orlando location with a new tri-summit conference format to address the management, monetization and operational issues facing today’s communications, entertainment and online service providers. 


Coinciding with the larger venue, Management World Orlando will boast an increased scope to better assess and discuss the challenges facing communications service providers as they embrace the content, digital commerce and advertising industries. The 2008 conference will include three distinct summits on transformation, revenue management and customer experience, and digital commerce and advertising that will examine each specific area as it relates to the larger topic of convergence.


The Transformation Summit will explore how business and IT transformation enables service providers and their partners to remain competitive in a dynamic market place. The summit is aimed at the telecom, cable, information and entertainment companies responsible for driving continuous business transformation.


The Revenue Management & Customer Experience Summit will examine important aspects of charging for and gathering revenue for a new generation of services, as well as how customer experience becomes a foundation to a successful and profitable service. The summit covers the entire spectrum from how customer experience can be defined to how services can be assured..


The Digital Commerce & Advertising Summit will examine the management & monetization issues for delivering cutting-edge, digital media services and the new business opportunities for service providers as the communications and media worlds converge. Additionally, the summit will explore how advancements in digital commerce and communications technologies will impact traditional advertising business models for the future.


With C-level keynotes from Rogers Communications, Credit Suisse and Deutsche Telekom, and speakers from worldwide services providers including BT, Verizon and AT&T, Management World Orlando continues the tradition of bringing together top experts to discuss, explore and solve the industry’s most pressing issues.


Mark your calendar now to join these and other leading companies at this year’s Management World Orlando – November 16-20, 2008.


For further details on the Conference and each of its summits, visit the Management World Orlando homepage.

About the TM Forum


With almost 700 member companies in 72 countries, the TM Forum is the world’s leading trade consortium focused on enabling digital services. Serving the information, communications and entertainment industries, the Forum provides leadership, strategic guidance and practical solutions to improve the way that services are created, delivered and charged. Members include the majority of the world’s service providers, network operators, software suppliers, equipment suppliers and systems integrators.


The Forum currently facilitates over 80 technical projects and provides extensive training, conferencing and information services to its members. Through its initiatives to help providers move to low cost, high quality ‘lean’ processes, the Forum helps its members automate business processes and work seamlessly across various parts of the service delivery chain. The organization provides industry benchmarks, guidebooks, process and software frameworks and downloadable software standards. These give service providers the direction and specific roadmaps to achieve much greater business efficiency and operational flexibility.


For further information regarding the TM Forum, related programs such as the Prosspero initiative and its Management World conferences, please visit www.tmforum.org,


You can also contact me at nate@marchpr.com.

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Related Topics: Ethernet, IMS, Access, FTTX, Global, Software, VOIP, Broadband, Wireless, WiMax, IPTV |

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