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Mark Donahue Mark Donahue is an associate editor for Telephony magazine. Previously, he worked in The Associated Press’ Chicago bureau, as well as two trade publications. He graduated from...more

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Independence Day is Coming to the Mobile Industry

By Lori Sylvia

EVP, Marketing

Red Bend Software


Independence Day


As we head into the Independence Day weekend, I wanted to share some thoughts on the mobile industry’s own move toward independence. Remember Will Smith’s blockbuster movie from the summer of 1996? Thanks to mobile consumers, our own version of this movie is playing out before our eyes. I’m referring to the independence of software from hardware.

Consumer demand for new applications and services is “opening up” the mobile phone and creating a separation between the software that drives the user experience and the hardware it runs on. Software has become more important than it used to be, driven by consumer interest in downloading applications. But we know that software is much more than just apps. It’s also responsible for the core functions of the phone like browsing and messaging, and for the key enablers that power mobile services like navigation and music.

Consumers are forcing us in the mobile industry to think differently and act differently if we are to meet their needs for a personalized user experience. And software is at the core. For the mobile phone to truly be personalized, the software must become independent of the hardware, so that it can continuously evolve to meet consumer’s changing needs.

In the current model, there are multiple software creators that make up a phone, and the OEM serves as the systems integrator. All too often though, the OEM as systems integrator has the unintended consequence of serving as a bottleneck for new innovation and enhancements that come from the software creators and service providers.

Once the phone has shipped, the OEM uses firmware over-the-air (FOTA) updating to deliver a new version of software. To do this, the OEM must aggregate software updates from all of the software creators that contributed to the phone. Most OEMs will use FOTA to update the phone’s software from 1-3 times during the phone’s lifetime. This usually happens within the first year of launching the phone. After that, the OEM reassigns the engineering team to develop a new device.

Don’t get me wrong—I’m the first to tout the benefits of FOTA. Red Bend is the leader in FOTA with more than half a billion FOTA-enabled devices shipped. FOTA is extremely good at what it was designed to do, and that is to provide a more efficient and cost-effective way of performing software maintenance.

It’s not that FOTA has become less valuable to the mobile industry. It’s that software has become more valuable than it used to be. Therefore, the need to manage the software assets both discretely and dynamically throughout the phone’s lifetime has become critical to meeting consumer demand. The paradigm must change.

Mobile Software Management (MSM) changes the paradigm. With MSM, each player in the mobile industry—OEM, operator and ISV—can independently control its own software assets on the mobile device, and can break the bottleneck of the current model.

The way to achieve this is for the mobile phone to have multiple software owners, not one. The OEM can own the phone’s core functionality, the operator can own the key service enablers and the ISVs can own the applications. So, while the OEM serves as the systems integrator, it can then leverage the other players to be responsible for their software assets after the phone ships. This will result in a phone that is constantly evolving and whose software features, services and applications can be personalized to the consumer’s preferences.

The OEM can even delegate some or all of its responsibility for the phone’s core functionality to the individual software creators. For example, the OEM can enable the web browser provider to update and manage its browser without affecting the other software on the phone.

The technology to enable this level of software independence exists today with Red Bend’s vRapid Mobile solution for managing software components over the air (SCOTA). Several mobile industry leaders including DOCOMO are already moving to adopt the technology. With a SCOTA-enabled phone, consumers can subscribe to new data services or download the latest applications regardless of the phone’s pre-existing capabilities. The result is that more revenue is generated per subscriber throughout the phone’s lifetime. And at the end of the phone’s lifetime, the consumer has been delighted and grown loyal to the experience she received.

There is a legitimate question to be asked: why would the OEM share or delegate its responsibility for managing the phone? The answer: to stay competitive. OEMs can leverage their supply chain (ISVs) and retail channel (MNOs) to share in the responsibility to keep the consumer satisfied, and ultimately keep their phone actively used and generating new revenues. The current status quo is a losing proposition, where OEMs generate nearly all their revenue once every two years when a new phone is purchased. If the OEM wants to stay relevant as the systems integrator, it should take a dynamic approach to this role, where software creators can update their software during the phone’s lifecycle. If not, OEMs will struggle to keep up with consumer-demanded Internet services and new applications, and will face eroding brand loyalty when the consumer grows dissatisfied and buys a new phone from a competitor.

Let’s be truthful: the replacement cycle has not shortened, and in some markets it has even lengthened due to the economy or regulatory changes that have caused consumers to spread their investments over longer periods. Let’s be truthful on another point: phone hardware doesn’t last that long. And the OEMs will always encourage new purchases with their latest designs. Today it’s the touch screen. Next year it will be something else.

Independence Day is coming to the mobile industry. Consumers are driving this change with their increasing demand for software. The technologies are ready to enable a truly personalized mobile phone whose software is continuously enhanced and dynamically personalized. Those players in the mobile industry who embrace this new model will win with loyal consumers and new revenue streams.

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Red Bend Software Enables Device Management of Fujitsu’s WiMAX Chipsets

Tokyo, June 29, 2009—Red Bend Software (Japan headquarters: Chiyoda-ku, Tokyo; President: Kazuhiro Abe), the market leader in Mobile Software Management (MSM), today announced that Fujitsu Microelectronics Limited (Headquarters: Shinjuku-ku, Tokyo; President: Haruki Okada) has licensed Red Bend’s standards-based device management (DM) software for Fujitsu Microelectronics’ WiMAX SoC and WiMAX chipsets. Fujitsu Microelectronics is a world leader in the design and manufacturing of semiconductors for WiMAX devices, such as mobile handsets, PC modems, mobile Internet devices and netbooks.


Under the agreement, Fujitsu Microelectronics has pre-integrated Red Bend’s device management software in its WiMAX SoC and chipset platform, allowing Fujitsu Microelectronics’ customers to quickly and efficiently implement standards-based device management in their WiMAX-enabled products. Red Bend provides the industry’s leading independent DM client that is interoperable with DM servers supporting standards from the Open Mobile Alliance (OMA), including the WiMAX Management Object used by the WiMAX Forum and adopted by leading WiMAX operators worldwide. Fujitsu Microelectronics is a founding member and board member of the WiMAX Forum.


“This agreement with Fujitsu Microelectronics represents the first WiMAX deal for Red Bend in Japan, and continues the rapid adoption of our device management solution by WiMAX chipset vendors, device manufacturers and operators worldwide,” said Kazuhiro Abe, President of Red Bend Software Japan KK. “Fujitsu Microelectronics selected Red Bend for its leadership in mobile software management and built-in support for WiMAX, making it easier and more cost-effective to integrate OMA DM functionality into any WiMAX-enabled device.”


WiMAX service providers face myriad challenges in provisioning millions of new subscribers as well as managing millions of devices that will operate on the network, often temporarily. Red Bend’s device management software has been proven in tens of millions of mobile devices already in the market, and is rapidly being adopted by WiMAX service providers, chipset makers and equipment manufacturers in the United States, Japan and EMEA.


Red Bend’s standards-based OMA DM solution is used to provision new subscribers, configure applications and network settings, manage software and retrieve device information over the air. It has been deployed across multiple platforms, operating systems and memory types on mobile phones, wireless devices and machine-to-machine (M2M) modules.


For more information about Red Bend’s mobile software management solutions, please visit:

English: http://www.redbend.com/solutions/device-management.asp

Japanese: http://www.redbend.com/japanese/solutions/device-management.asp


About Red Bend Software

Red Bend Software, the leader in Mobile Software Management (MSM), provides software solutions for managing firmware, applications and devices over the air. The company’s award-winning MSM products enable device manufacturers, mobile operators and software developers to increase revenues, reduce support costs and achieve faster time to market by remotely managing their software assets on mobile devices. Red Bend’s software has been deployed in more than 520 million mobile devices by eight of the top 10 handset manufacturers, including Kyocera, LG Electronics, Motorola, Sharp, Sony Ericsson and ZTE, as well as dozens of other leading companies in the mobile, M2M and WiMAX markets. Unlike device management vendors with proprietary end-to-end systems and manufacturers’ internally developed solutions that are platform specific, Red Bend is the only company offering independent client software that is interoperable with any standards-based server and that works with any platform on any type of mobile device. Founded in 1999, Red Bend is a privately held, venture capital-financed company with offices in China, Israel, Japan, Korea, the U.K. and the U.S. To learn how Red Bend is bending rules and breaking boundaries with mobile software management, visit www.redbend.com.


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Mobile Tag’s solution now downloadable for GPhones and BlackBerry

Atlanta, 29 June, 2009 – Innovative French company and European 2D mobile barcode leader, Mobile Tag, announces today that its Datamatrix embedded software application mobiletag, that allows mobile phones to read 2D barcodes simply by using the phone’s camera to provide quick access to external content such as movie trailers or promotional information, is now downloadable on the Android Market for GPhones, and on the BlackBerry App Store.


The solution that was launched for all other mobile phones back in 2006 is now ready to be deployed on these smart phones and can now be downloaded for free via Android Market or BlackBerry App Store.


“Mobile Tag is a company that constantly tries to stay one step ahead of the trends, closely following new hardware launches, which explains why we have adapted our mobiletag solution to ensure that a version compatible with smart phones such as the GPhones or BlackBerry is available for our customers as of today,” comments Christian François Viala, Marketing and Communication Director at Mobile Tag.


GPhones“Using the mobiletag software on the new GPhones from Google will give our users faster direct access to the Internet when they shoot a tag to obtain external content,” continues Mr. Viala. “The main difference when using mobiletag on the GPhones will be that rather than using the phone’s camera to take a snap shot of the 2D barcode, users will need to use their phones in video mode instead”.


BlackBerry

As for the GPhones, mobiletag for the BlackBerry Bold will also need to be used in video mode – saving time (as no snap shot needs to be captured) and offering an easier and more user-friendly interface. For all other BlackBerry models, the solution operates in its traditional snap shot mode.


About Mobile Tag, mobiletag & MEEPASS

Innovative French company, Mobile Tag is a leading software developer specialising in mobile handset software solutions. Mobile Tag has two main products: mobiletag and MEEPASS. It also added an NFC tag management server to its portfolio.

In 2006, the company launched mobiletag, an embedded software application that allows mobile phones to read 2D barcodes, otherwise known as tags, simply by using the phone’s camera. Mobile Tag developed the software to create quick access to external content.

Mobile Tag received a venture capital investment of 4 million euros in October 2008, funded by new lead investor Alven Capital and by existing shareholders (XangeCapital and IDF Capital). This capital increase will allow mobiletag to pursue its international growth strategy in the market of 2D barcodes. mobiletag has already established business partnerships with the major French and European mobile network Operators and is in negotiation today with international brands.

Mobile Tag SAS has established a Delaware Corporation, Mobile Tag, Inc. which is headquartered in Atlanta, GA. Mobile Tag, Inc. is focused on North American Mobile Operators and Brands with the same proven MEEPASS and mobiletag technology and services.

In addition to mobiletag, Mobile Tag is pleased to announce the launch of MEEPASS, a revolutionary new mobile identification product that the company showcased at this year’s Mobile World Congress in Barcelona. For more information, please visit: www.mobiletag.com or www.meepass.com. For mobiles, please use: http://m.mobiletag.com.

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IntelePeer Earns Microsoft 2009 Best Solution Design Award for Communications-as-a-Service Within Windows Live

IntelePeer’s ReachLive Application Honored for Ability to Harness Potential of Cloud Computing


SAN MATEO, Calif. — May 19, 2009 — IntelePeer Inc., a leader in hosted on-demand rich media communications, announced today that its ReachLive application has been recognized by Microsoft as a Best Solution Design for Communications as a Service within Microsoft® Windows® Live. IntelePeer received the award at the Seventh Annual Microsoft Enterprise Developer and Industry Solutions Conference 2009, held at the New York Marriott Marquis.


“IntelePeer ReachLive taps into the true power of Microsoft Windows Live Services and the IntelePeer AppworX Open Communications Platform, and this award illustrates that potential,” said Charles Studt, vice president of product management for IntelePeer. “IntelePeer AppworX strips away the complexities of telecom for developers. Applications like ReachLive allow Web developers to quickly bring communications-enabled business services to market that reduce operational costs, drive productivity and open new revenue opportunities.”


IntelePeer’s ReachLive application allows Windows LiveID users to reach their contacts by phone or SMS as quickly and intuitively as instant messaging. This Web-based communication mash-up extends the reach of Microsoft Live Services to business or personal groups in a familiar Live Messenger-like interface. Users reach their contacts using the phone of their choice, SMS text messaging or live chat, and the user includes media or other rich content. With the powerful IntelePeer network and open communications platform, ReachLive easily brings contacts together in an ad-hoc conference call or as recipients of a SMS message or voice blast.


“By demonstrating the ability to combine Web services from multiple providers and hosting the application on a dynamically scaling infrastructure, IntelePeer was able to show how cloud computing will impact communications enabled applications in the not- so-distant future,” said Joseph Hofstader, architect, Microsoft Communications Sector group.


ReachLive combines a scalable network capable of reaching thousands of users with existing contact lists from Windows Live Services. For ReachLive users, phone numbers are removed and the user decides which phone number of theirs to ring. Phone calls are initiated like chats, which enables instant notification or collaboration with individuals and offers many of the benefits of cloud computing, including cost savings, flexibility and speed of deployment.


IntelePeer was honored alongside three other companies at the awards ceremony, which focused on computing at the speed of the cloud as well as what cloud computing offers: flexibility, low entry costs, and access to services and applications beyond the traditional computer loaded with applications. Winners of Microsoft’s award were named visionaries, taking cloud computing and designing ways to harness its potential.


About IntelePeer


IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device — without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworXâ„¢, our SuperRegistryâ„¢ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 7 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


# # #


IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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Ixia to Acquire Catapult Communications


Acquisition Will Make Ixia a Leader in 3G and 4G Wireless Test Market


CALABASAS, CA, May 11, 2009 – Ixia (Nasdaq: XXIA) announced today that it has signed a definitive agreement with Catapult Communications Corporation (Nasdaq: CATT) (“Catapult”), under which Ixia will acquire Catapult for $9.25 per share in cash.  The transaction is valued at approximately $105 million, or $63 million net of Catapult’s cash and investments.  The acquisition is expected to close in the third quarter.


Catapult’s 3G and 4G wireless networking test solutions are an excellent complement to Ixia’s complete line of IP performance test systems and service verification platforms.  With this acquisition, Ixia will be able to provide a single source solution for testing converged multiplay IP services over wireless and wireline networks to new and existing customers, specifically telecom equipment manufacturers and global service providers. Catapult’s advanced wireless test systems deliver superior high-performance solutions for hundreds of protocols and variants, including LTE, IMS, WiMAX, CDMA, VoIP, GPRS and GSM.


“We are at an inflection point where today’s advanced communications are quickly merging into a single, seamless delivery network that combines fixed and mobile communications,” said Atul Bhatnagar, President and CEO of Ixia.  “This acquisition will position Ixia as a leading source for end-to-end IP test solutions for wireline and wireless networks. In addition to immediately expanding our addressable market and making us a leader in 3G and 4G wireless testing, the acquisition will help drive top and bottom line growth.”


“Ixia and Catapult bring together complementary strengths in IP and wireless communications testing in terms of technology leadership and product portfolio,” said Dick Karp, Chairman and CEO of Catapult. “By combining Ixia’s multiplay IP test capabilities with Catapult’s wireless test expertise, Ixia will be able to offer the market a single, powerful solution that leverages both companies’ technologies, customers, and global distribution channels to accelerate growth and innovation in key markets.”


The acquisition will be conducted by means of a tender offer for all of the outstanding shares of common stock of Catapult, followed by a second-step merger. The board of directors of Catapult has unanimously recommended that the stockholders of Catapult accept the offer, and Dick Karp and Nancy Karp have entered into a support agreement to tender their shares, which represent approximately 37% of shares outstanding. The offer, which is expected to commence within the next ten business days, will be subject to customary conditions, including acceptance of the tender offer by the holders of a majority of Catapult’s outstanding shares and regulatory approvals (including antitrust compliance).


This transaction is expected to be accretive to Ixia’s non-GAAP earnings as early as the fourth quarter of 2009. Non-GAAP earnings exclude stock-based compensation, amortization of acquired intangible assets, and other non-recurring charges, net of the applicable tax effects.


Thomas Weisel Partners LLC is acting as financial advisor and Bryan Cave LLP is acting as legal counsel to Ixia.


About Ixia


Ixia is a leading provider of IP performance test systems and service verification platforms for IP-based infrastructure and services. Ixia’s test systems are used by network and telephony equipment manufacturers, semiconductor manufacturers, service providers, governments and enterprises to validate the performance and reliability of complex IP networks, devices, and applications. Ixia’s multiplay test systems address the growing need to test voice, video, and data services and network capability under real-world conditions.


For more information, contact Ixia at 26601 W. Agoura Road, Calabasas, CA 91302; (818) 871-1800, Fax: (818) 871-1805; Email:info@ixiacom.com or visit our Web Site at http://www.ixiacom.com.  Ixia and the Ixia four-petal logo are registered trademarks or trademarks of Ixia.


About Catapult Communications


Catapult is a leading supplier of advanced digital telecom test systems to global equipment manufacturers and service providers, including Alcatel-Lucent, Motorola, NEC, NTT DoCoMo, Nortel and Nokia Siemens Networks. The Catapult DCT2000 and MGTS systems deliver superior high-end test solutions for hundreds of protocols and variants—spanning LTE, IMS, WiMAX, UMTS, CDMA, VoIP, GPRS, GSM, and SS7. The Company is committed to providing testing tools that are at the forefront of the telecom technology curve.


For more information, contact Catapult at 160 South Whisman Road, Mountain View, CA 94041; (650) 960-1025. Or visit Catapult’s website atwww.catapult.com.


Safe Harbor Under the Private Securities Litigation Reform Act of 1995:


Certain statements made in this press release are forward-looking statements, including, without limitation, statements regarding the potential acquisition of Catapult, the anticipated benefits of Ixia’s proposed acquisition of Catapult, possible future revenues, growth and profitability and future business and market share. In some cases, such forward-looking statements can be identified by terms such as “may,” “will,” “expect,” “plan,” “believe,” “estimate,” “predict” or the like. Such statements reflect our current intent, belief and expectations and are subject to risks and uncertainties that could cause our actual results to differ materially from those expressed or implied in the forward-looking statements. Factors that may cause future results to differ materially from our current expectations include those identified in our Annual Report on Form 10-K for the year ended December 31, 2008, and in our other filings with the U.S. Securities and Exchange Commission. We undertake no obligation to update any forward-looking statements, whether as a result of new information, future events or otherwise.


Important Additional Information


Please note that this document is for informational purposes only and is not an offer to buy or the solicitation of an offer to sell any securities. The solicitation and the offer to buy shares of Catapult common stock will only be pursuant to an offer to purchase, letter of transmittal and related materials that Ixia, or a subsidiary thereof, intends to file with the U.S. Securities and Exchange Commission. Catapult intends to file with the U.S. Securities and Exchange Commission and mail to its stockholders a Tender Offer Solicitation/Recommendation Statement on Schedule 14D-9 in connection with the tender offer. When the materials are available, stockholders of Catapult should read those materials carefully because they contain important information, including the terms and conditions of the tender offer. Free copies of the materials, which will be filed by Ixia and Catapult, will be available at the U.S. Securities and Exchange Commission’s Website at www.sec.gov, or with respect to Ixia materials, at www.ixiacom.com, and also will be available, without charge, by directing requests to Ixia, and with respect to Catapult materials, at http://www.catapult.com/and also will be available, without charge, by directing requests to Catapult.

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IntelePeer Teams With Telx to Offer Hosted Voice and Rich Media Applications to Colocation Customers

IntelePeer ReachSuite Allows Service Providers at Telx to Quickly Roll Out High-margin Advanced Voice and Telecommunications Services


SAN MATEO, Calif. – May 12, 2009 – IntelePeer Inc., a leader in hosted on-demand rich media communications, today announced a partnership with Telx, one of the largest North American providers of network-neutral colocation and interconnection services. IntelePeer will offer ReachSuiteâ„¢-hosted voice and rich media applications that allow Telx customers to quickly roll out new, high-margin voice and telecommunications services while avoiding up-front capital costs.


“Telx customers include leading service providers, content providers and enterprises that demand premium performance and reliability to meet the demands of their business and consumer customers,” said John Hart, senior vice president of business development and marketing for IntelePeer. “IntelePeer ReachSuite applications offer the value these Telx customers need to stand apart from competitors in a crowded market, while delivering the carrier-grade performance they require. With our ReachSuite, they can quickly roll out new high-margin services that drive new productivity while reducing operational and telecommunications costs for their customers.”


IntelePeer ReachSuite applications also reduce telecommunications costs by routing communications through IntelePeer’s high-quality, carrier-grade global peering fabric. IntelePeer uses this global infrastructure to offer ReachSuite applications through a Software-as-a-Service (SaaS) delivery model. This eliminates most up-front costs, while ensuring carrier-grade quality and communications cost savings that are so valuable in today’s financial environment.


“Telx is committed to offering customers the very latest in communications services offered in a cloud computing, or Communications-as-a-Service (CaaS) model in order to facilitate technology adoption without the cost or service disruption of a forklift upgrade,” said Rose Klimovich, Telx vice president of product development and management. “IntelePeer offers our customers such turnkey communications solutions that help integrate phone, conferencing and electronic communication within familiar interfaces and in a cost-effective way.”


Telx offers rich connectivity and service options in the most secure and reliable colocation facilities to meet the requirements of the most demanding mission-critical operations. Telx colocation centers offer premier conditioned space, state-of-the-art access control and surveillance systems. To expand their business opportunities, Telx also provides their customers access to a global marketplace of services providers like IntelePeer.


About Telx

Telx is a world-class leader in providing interconnectivity solutions through their network-neutral and network rich, co-location facilities. With fifteen facilities in North America, Telx offers cost effective networking solutions for customers to seamlessly access diverse global networks and exchange information in a secure and reliable environment. Over 600 leading telecommunications carriers, ISP’s, content providers and enterprises rely on Telx’s world-class team to support their mission-critical global infrastructure needs and to create a global connectivity marketplace to dramatically expand their business growth opportunities. Telx is a privately held company headquartered in New York City with facilities in New York, Atlanta, Chicago, Dallas, Los Angeles, San Francisco, Santa Clara, Miami, Phoenix, Charlotte, Weehawken, and Clifton, N.J. For more information about Telx, visit www.telx.com.


About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device – without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworXâ„¢, our SuperRegistryâ„¢ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 6 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


# # #


IntelePeer, IntelePeer AppworX, SuperRegistry and ReachSuite are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage

Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage  


New Professional Services Address Continued Global Demand From Enterprises for Help Managing IT Environments  


BASKING RIDGE, N.J.  – To meet the growing demand from enterprises for help maximizing IT environments, Verizon Business is expanding its already robust portfolio of global professional consulting services.


The company announced Wednesday (May 6) seven additional IT consulting services that address the need for global enterprises to optimize the performance of applications operating on their networks and to securely store the growing volume of corporate data.  The new professional application-assessment and storage services — available in the United States, Europe and the Asia-Pacific region — will be delivered by specially trained and experienced consultants.


Global managed and professional services — a key part of Verizon Business’ strategic services offerings — represent a significant growth area for the company.  It expects to experience continued expansion in this area throughout 2009.  Verizon Business’ strategic services — which also include fast-growing IP (Internet protocol), Ethernet and security solutions — drove revenue of $1.5 billion in the first quarter 2009, up 7.5 percent from the first quarter 2008.  


“IT performance is taking on new meaning in today’s challenging business environment,” said Kerry Bailey, senior vice president — global services, Verizon Business.  “Rather than just hoping their IT environment will perform optimally, companies need to be proactive in managing their applications and ensuring critical company data is stored appropriately for safekeeping and retrieval.  Through our expanded portfolio we are helping companies do all this securely and without missing a beat.”


Amy DeCarlo, principal analyst – managed IT services, Current Analysis, said: “Enterprises are looking for flexible options when making decisions about enhancing their IT and network environments.  The fact that Verizon Business is vendor- and technology-neutral gives customers more alternatives to choose from to ensure they have access to solutions tailored to fit their particular needs.”


Helping Enterprises Address LAN and WAN Performance Challenges


Through the company’s new standardized suite of Network Application Assessment professional services, customers can easily address periodic local area network (LAN) and wide area network (WAN) performance issues that can slow down the delivery of applications to corporate users. This suite also can help companies plan for long-term growth needs.


These new application-assessment services, which offer customers the ability to reactively or proactively review the health of their applications and networks and identify potential areas for remediation, are:


Critical Business Problem Resolution:  For organizations needing to immediately address critical business issues, Verizon Business can help them to investigate and identify root cause of network issues and facilitate troubleshooting as well as provide recommendations on how to resolve WAN and LAN issues contributing to the degradation of application delivery.  Areas of focus include analysis on multiple aspects of the network, including how applications are utilized and end-to-end performance between end users and applications.


Application Infrastructure Analysis:  Provides a proactive analysis of the customer’s existing network, application infrastructure and architecture with a focus on application performance, including the network’s ability to support new applications such as VoIP and SAP.  Results of this analysis can be used by the customer for current or future IT planning, as well as IT budget planning; documentation of existing network infrastructure; business continuity planning; capacity analysis, including peak season performance analysis and end-of-life network and application infrastructure redundancy and/or scalability.


Network Health Assessment: For organizations proactive in their approach, Verizon Business experts can provide a Network Health Assessment service that examines a customer’s existing network infrastructure and architecture.  Results can be used for current or future IT planning, as well as IT budget planning; network re-architecture; end-of-life network hardware analysis; network improvements, including WAN acceleration options; or identification or analysis of any latency issues. Service is ideal for organizations wishing to establish a reference design to address known areas of concern; identify traffic flow; baseline the current network performance by device and by link, as well as document and review critical business process that include applications.


 Storage Considerations Key Among Enterprises


 More and more enterprises need ways to manage and store data in an increasingly information-driven world. Verizon Business industry experts can help organizations assess existing storage configurations as well as design and build new storage solutions that help them meet their IT requirements and data storage regulations.  The four new consulting services are:   


Storage Assessment: Assess current storage solutions and recommend improvements based on the customer’s technical and business requirements.


Database Assessment and Design: Examine existing database solution and recommend improvements based on the customer’s IT and business environment.  


Database Backup/Replication Assessment: Assess current data backup and/or data replication strategies and recommend improvements for either data retention or backup policies.


Storage Integration: Implement a new storage solution and migrate data for storage area network (SAN)-based applications.


With these capabilities in addition to extensive managed service offerings, Verizon Business is able to offer and support the entire lifecycle of data and storage solutions as part of an overall infrastructure management engagement. Enterprises can turn to Verizon Business to find the right solution to meet their specific needs — whether it’s moving to virtualization; or the need to augment a company’s data replication strategy or improve its database configuration; or address whether an organization wants to transition from a distributed data configuration to a SAN architecture.


All Verizon Business storage consulting and management services are delivered by professionals certified and trained in storage technologies, including EMC-certified engineers, who can implement and develop infrastructure and tools for management.              


Delivering Solutions Through Key Practice Areas


Verizon Business excels in delivering solutions across key practice areas that address a wide range of business and technology issues for today’s extended enterprise, which includes employees, customers, partners and suppliers.


 The professional services team is able to provide guidance and recommendations for accelerating the transition to new technologies, applications and delivery methods, as well as address data storage and security compliance requirements.  


Verizon Business delivers a standardized set of more than 50 professional-service capabilities in four key practice areas: Security Solutions, IT Solutions, Network Engineering and Integration Services, and Communications Solutions.


The company provides a complementary set of managed network, managed hosting and managed security offerings, and manages and maintains more than 4,000 customer networks and more than 270,000 communications devices around the globe. Its global infrastructure, including one of the most expansive and the most connected global IP networks in the world, provides a unique foundation from which to serve multinational customers.


For more information, visit www.verizonbusiness.com/solutions/professional.


 About Verizon Business Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions.  We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees – enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world’s largest businesses and governments – including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions – rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.

TM Forum Membership Up 25% As Comms Industry Seeks Guidance in Tough Times

TM Forum takes pole position to help industry tackle recession


MORRISTOWN, NJ, May 5, 2009 – TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today announced results for the financial year ending March 31, 2009. For the fifth consecutive year, the international not-for-profit organization has achieved revenue and membership growth of more than 25%. The results show an organization well placed to weather the current global recession, and reinforce the Forum’s leading position in helping its global membership tackle the effects of the economic crisis.


TM Forum exists to help its 737 member companies – which include service providers and suppliers in the telecom, mobile, cable, defense and media sectors across 185 countries – by providing leadership, guidance and practical solutions that improve their business effectiveness. In the current economic climate as service providers seek to reduce operating costs, the Forum’s extensive set of best practices and standards provide a stable, low-risk roadmap for cost-base transformation. In addition, the Forum is leading the way for delivery and monetization of new services, exploring new business models and opportunities with partners in an extended value-chain of content and media players.


According to Keith Willetts, chairman and CEO, TM Forum, “Very few of the countries where TM Forum has active members have escaped the effects of the global financial crisis. For a long time we have been saying that – sooner or later- service providers everywhere will need to radically change the way they do business or their cost base will sink them. The global downturn has brought this line of thinking into very sharp focus.”


The Forum’s flagship Management World conference being held this week in Nice, France, will tackle these key issues head on. The conference – which has proven itself as the communication industry’s conference of choice for 2009 – exposes the value of the Forum’s best practices and standards through more than 100 service provider led presentations and case studies. “Moving onwards through 2009, the Forum is well placed to help its members triumph in these difficult times,” added Willetts.


About TM Forum

With 737 member companies across 185 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged. Members include the world’s largest service providers, cable and network operators, software suppliers, equipment suppliers and systems integrators.


TM Forum provides a wide range of information and support to help its members reduce the costs and risks associated with creating and delivering profitable services. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. The Forum also provides its member community with extensive marketing and networking opportunities, enabling business with new customers and partners.

To learn more please visit www.tmforum.org.

Subscribe to TM Forum

TM Forum Newsletters

TM Forum Press Releases

Business Transformation Takes Forumville Center Stage at Management World 2009

Forumville Highlights Business Transformation at TM Forum’s Management World 2009


Innovative Business Solutions Drive Communications Service Provider Success


MORRISTOWN, NJ, April 28, 2009 –TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, revealed today the ground-breaking business transformation solutions that will be demonstrated in the exclusive Forumville innovation zone at the Forum’s flagship Management World conference (4-8 May 2009, Nice, France).


Business Transformation is one of six key strategies to combat the economic downturn and prepare the industry for the future. In a world where communications service providers face the continual challenge of maintaining profitability for increasingly competitive and diverse services, TM Forum is leading the way in improving business effectiveness. Through leadership and collaboration, the Forum is delivering the standards and best practices that underpin automation, reduce OpEx and customer churn, and allow service providers to adapt to new business models.


According to Martin Creaner, President and COO, TM Forum, “Forumville brings together leading industry experts in a series of live Technology Catalyst and Content Encounter demos, providing examples of the innovation and rapid solution development only possible through collaboration. Together with business and technical presentations focused on implementation of TM Forum standards, Forumville will offer conference delegates a one-stop-shop for essential transformation tools.”


Business Transformation — Tuning Business for the Road Ahead

The Business Transformation innovation area looks at the big picture of how the TM Forum best practices, business programs, and executive communities can help businesses become more efficient, automated, agile, and customer-centric. Visitors will see how TM Forum Solution Frameworks have already helped hundreds of companies around the world save millions of dollars by shortening return on development investment, getting new services to market faster and driving down operational costs through a multitude of business process and IT transformation projects.


One of the highlights of the Business Transformation zone is TM Forum’s Business Benchmarking Program, which boasts more than 100 service provider participants. The program allows service providers to assess metrics, ranging from operations to finance, and to see how they compare to best in class providers around the world. The data support business decision-making — a crucial need as companies undergo massive operational transformations to support new converged, media-rich services, reduce costs, and provide outstanding customer experience with low levels of customer churn.

The Business Transformation zone will also feature a defense industry Technology Catalyst demonstration on Managing Future Satellite Communications. The Catalyst focuses on operational agility and the real-time management of complex space networks. The defense industry is transforming its management strategies using TM Forum-based standards to create a solution framework that manages across operator boundaries.


As Service Providers implement business transformation projects, one of the complex issues they face is how to migrate key customer data and other records into their new systems. The data must be verified, rationalized, cleansed, formatted and then moved. The Application Data Migration Technology Catalyst addresses the industry challenges resulting from current migration practices and strategies to overcome those challenges. It demonstrates the principles and recommendations using a real-world case study.


Forumville will include two theaters, offering in-depth technology demonstrations, case studies of real-world implementations, and educational presentations. Attendees will also receive free registration to the Forum’s new online community, where members can connect to their peers and gain access to the latest industry topics and thought leadership.


The strategies and tactics unveiled in Forumville will be mirrored throughout the Management World 2009 conference, which opens with an impressive keynote lineup on Wednesday, May 6. “Forumville, along with the entire Management World conference this year, focuses on the strategies and tactics service providers need to embrace to survive. The current economic situation presents an opportunity for service providers to transform themselves to support the new business models that will prove to be essential to future growth and profitability for service providers,” added Creaner.


The full conference agenda, keynote and speaker details, as well as information surrounding certified training courses available in Nice are available now at http://www.tmforum.org/ManagementWorld2009/


Press and analysts are invited to contact Geoff Devlin, gdevlin@tmforum.org, to apply for press access to the conference.


To learn more please visit www.tmforum.org http://www.tmforum.org


About TM Forum

With more than 700 member companies in 75 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged. Members include the world’s largest service providers, cable and network operators, software suppliers, equipment suppliers and systems integrators.


TM Forum provides a wide range of information and support to help its members reduce the costs and risks associated with creating and delivering profitable services. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. The Forum also provides its member community with extensive marketing and networking opportunities, enabling business with new customers and partners.


Subscribe to TM Forum

TM Forum Newsletters

TM Forum Press Releases

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IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

Companies Are Jointly Developing, Marketing and Selling Hosted Call Center Services Based on IntelePeer AppworX Platform


SAN MATEO, CA–(Marketwire - April 20, 2009) - IntelePeer Inc., a leader in cost-effective hosted on-demand rich media communications, today announced an agreement to integrate powerful Voice 2.0 features into corporate Web sites and contact centers with Integrated System Solutions, Inc. (iS2), an innovative professional services and software company.


Using the IntelePeer AppworXâ„¢ open communications platform, IntelePeer and iS2 have developed innovative Voice 2.0 services that will help customer contact centers reduce costs while improving customer service performance. Using the hosted AppworX platform and IntelePeer’s carrier-grade voice network as a foundation, iS2 has developed key plug-ins that will significantly reduce the time, up-front development costs and business risks typically involved in bringing powerful new business features to contact centers and Web platforms. This simultaneously reduces communications expenses and nearly eliminates up-front capital costs.


The jointly developed services allow iS2’s and IntelePeer’s customers to deploy new voice functionality within their existing applications. Features include: customer click2connect from the Web that provides the agent with associated customer data; call center agent click2connect, click2conference, and SMS or voice notifications. These advanced contact center Voice 2.0 features can also be easily deployed enterprise-wide, allowing iS2 vendor and service provider customers to improve their service while reducing costs.


“We offer a spectrum of pre-built solutions and services that focus on providing maximum business value while reducing operational costs,” said Viru Gupte, lead consultant and founder, Integrated Systems Solutions. “With IntelePeer’s voice network and services, we can bring innovative services into existing applications, while delivering carrier-grade reliability and performance that is vital for our customers. At the same time, we can offer our customers significant cost savings in their telecom expenditures.”


“IntelePeer’s relationship with iS2, an innovative and flexible systems integrator, shows the promise and value we offer for corporate contact centers,” said John Hart, senior vice president of business development and marketing for IntelePeer. “With iS2, we see tremendous opportunities to develop, integrate and deploy new business services that integrate Voice 2.0 features with Web and other customer-facing portals. By teaming together, we are driving new revenue opportunities while introducing new ways to reduce expenses for our customers.”


About Integrated Systems Solutions (iS2)

Integrated Systems Solutions (iS2) (www.is2corp.com) creates tools and business solutions that make customer interactions more effective and profitable. Their value-priced consulting services and best-in-class solutions such as hosted Click-2-Dial, Conferencing, Voice & SMS Blasts, Thin-client SoftPhone and Performance Tuning services reduces cost while providing exceptional customer service. iS2’s clients are top companies in the telecommunications, financial services, insurance, health care, and logistics industries.


About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device — without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworXâ„¢, our SuperRegistryâ„¢ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 6 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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