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Transition Networks Unveils 802.1ag/Y.1731 Network Interface Devices Specifically Designed for Mobile Backhaul and Business Ethernet Service Delivery

s2250-s2350.gifCompany Adds to Network Interface Device Portfolio to Help Service Providers Reduce OpEx and CapEx When Providing Ethernet Services


Minneapolis, MN — May 13, 2009 — Transition Networks Inc., the fiber access technology expert, a wholly owned subsidiary of Communications Systems, Inc. (NASDAQ-GM: JCS), today announced the introduction of the S2250 and S3250 Network Interface Devices (NIDs). The S2250 and S3250 product families are specifically designed to help telecoms and cable providers to generate and preserve revenues when delivering Ethernet services. With the growing demand for business Ethernet services and mobile backhaul, these new NIDs enable service providers to offer tiered services with end-to-end Service Level Agreements (SLAs), while increasing customer satisfaction and keeping capital expenses (CapEx) to a minimum. The S2250 and S3250 product families are Metro Ethernet Forum (MEF) 9 and 14 certified compliant and create a clear demarcation point between the provider and customer network, as well as carrier-to-carrier networks.


“Service providers are constantly looking for ways to provide more Ethernet services with SLAs, while reducing CapEx and OpEx,” said Patrick Schaber, Director of Marketing at Transition Networks. “Transition Networks continues to deliver carrier grade products that meet the CapEx and OpEx goals with the features service providers require such as; 802.3ah, 802.1ag, Y.1731, VLAN support, bandwidth allocation and remote diagnostics. Our newest products round out our extensive portfolio of network interface devices and provide service providers with cost-effective options to meet today’s demands.”


The S2250 and S3250 product families’ OAM capabilities ensure rapid detection and isolation of potential service related problems. The ability to have trouble detection and resolution from a central Network Operations Center (NOC) dramatically reduces operating expense (OpEx) and results in a quicker Mean Time to Repair (MTTR).


Product Features

With fan-less design, redundant power options and 1+1 protection the S2250 and S3250 product families are truly carrier grade products for use at customer premises, cell sites, central offices and aggregation nodes.


The S2250 and S3250 product families offer complete Ethernet OAM support including 802.1ag (CFM), Y.1731 (CFM & PM), 802.3ah (EFM) to ensure visibility across the entire network.


Service creation and traffic conditioning are easily done in the S2250 and S3250. E-Line, E-LAN and E-Tree services can be done directly at the demarcation point, including VLANs (S-Tag and C-Tag) and Class of Service (CoS) settings.


Bandwidth allocation can be used to limit all upstream and downstream traffic or by filtering criteria for the traffic. Traffic shaping in the S3250 allows for pre-conditioning of traffic to accelerate services and optimize access link bandwidth use by passing the highest priority traffic first.


The S2250 and S3250 offer a variety of intelligent loopbacks that operate at layer 1-2-3-4. These loopbacks can be defined by VLAN, MAC/IP addresses or any combination of layer 2-4 header criteria. The devices also respond to in-band loopback command from most Ethernet test sets and monitoring systems.


The S2250 and S3250 also have 10K jumbo frame support, redundant power options and SNMP V1 and V2c support.


Product Configuration

Transition Networks’ S2250 and S3250 family of Network Interface Devices are available as a standalone product. Transition Networks offers a variety of mounting options for the S2250 and S3250 family including 19 inch and 23 inch rack mount kits. The S2250 and S3250 product families are available in AC or DC power options. There are temperature hardened versions of the S3250 family with support from -40ºC to +65ºC.


The S2250 and S3250 are available in the following models:


Model Description

S2250 10/100 Mb/s Demarcation Device

http://www.transition.com/TransitionNetworks/Products2/Family.aspx?Name=S2250-S3250 10/100/1000 Mb/s Demarcation Device

http://www.transition.com/TransitionNetworks/Products2/Family.aspx?Name=S2250-S3250 10/100/1000 Mb/s Unit with enhanced multi-flow processing & statistics

S3252 10/100/1000 Mb/s Unit with advanced traffic shaping & packet processing functionality

http://www.transition.com/TransitionNetworks/Products2/Family.aspx?Name=S2250-S32504 SFP port version of the S3252


Product Availability

The S2250 and S3250 family of product lines are available now. Please contact Transition Networks at (800) 526-9267 or visit www.transition.com for the latest information.


About Transition Networks Products

Transition Networks’ conversion products are known for their ruggedness and reliability. They have a 99.4 percent customer acceptance rating, meaning that approximately one in 1,000 experience failure in the field. The S2250 and S3250 product families carry a 1 year warranty.


About Transition Networks Inc.

Transition Networks Inc. offers networking connectivity solutions that make networks perform better, faster and more reliably while helping companies leverage their existing networking infrastructure. The company’s Transition Networks brand of media converters make conversion between disparate media types possible, providing conversion technology solutions that offer the necessary adaptations without affecting the performance, nature or appearance of the network. Its complete Milan portfolio of multilayer switching products is designed to facilitate low-cost network evolution with unique solutions, easing the stress on networks caused by high-bandwidth applications. Based in Minneapolis, Transition Networks distributes hardware-based connectivity solutions exclusively through a network of resellers in 50 countries, including Ingram Micro and Tech Data. Transition Networks is a wholly owned subsidiary of Communications Systems, Inc., a publicly traded company (NASDAQ-GM: JCS).


Statements regarding the Company’s anticipated performance in 2009 are forward-looking and involve risks and uncertainties, including but not limited to: competitive products and other factors discussed from time to time in the Company’s filings with the Securities and Exchange Commission.

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Agito Networks and Joint Avaya Customer Selected to Present an FMC Case Study at InAAU 2009 International Conference

CTO from Anthony Marano Company, Agito Networks Chief Marketing Officer to Present a Case Study on Extending Avaya Communications Capabilities to Mobile Workers Using Agito’s RoamAnywhere


SANTA CLARA, Calif. – May 12, 2009 – Agito Networks, Inc., the company delivering innovative solutions in enterprise mobility, today announced that it has been selected, along with joint-Avaya FMC customer Anthony Marano Company, to present at the International Alliance of Avaya Users, Inc., (InAAU) 2009 International Conference, being held in Orlando May 17 – 21.


Anthony Marano Company CTO Chris Nowak and Agito Networks Chief Marketing Officer Pejman Roshan will jointly present “A Customer Case Study on Extending Avaya Enterprise Communications to Mobile Workers, Anywhere!” on May 18 from 1:30 p.m. – 2:30 p.m.


“Agito Networks and Anthony Marano Company will discuss how Anthony Marano Company works with Avaya and Agito to keep its mobile workforce connected, delivering timely service to the many customers buying its fresh produce,” said Eric Rossman, vice president, developer relations and technical alliances, Avaya. “By working with innovative DevConnect members like Agito Networks, Avaya is able to expand the options companies like Anthony Marano Company have to integrate communications into, and enhance, their business operations.”


Located near downtown Chicago, Anthony Marano Company serves the Midwest with fine fresh produce from its state-of-the-art distribution center. The 400,000 square foot facility contains 73 docks to receive and ship more than 1,400 types of fresh produce. With its key buyers and sales staff mobile inside and outside the facilities, it needed a means to keep them connected to the critical Avaya unified communications capabilities that ensure its buyers and sales staff are connected to customers at all times. According to Nowak, a missed call could easily cost the company thousands of dollars.


Avaya’s 8710 provides a highly flexible system addressing Anthony Marano Company’s demanding telephony needs, including high call capacity. Now, extending the Avaya capabilities to mobile users with Agito’s RoamAnywhere Mobility Router, Anthony Marano Company staff members stay in even more immediate in touch with customers.


Agito Networks is a Gold-level member of the Avaya DevConnect program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.


“As a Gold-level member of the Avaya DevConnect program, Agito has been working closely with Avaya since before the company launched to deliver compliance-tested Unified Communications solutions to joint customers,” said Roshan. “Joint customers such as Anthony Marano Company benefit from Avaya’s market-leading mid-call control features delivered to users’ handsets via RoamAnywhere, enabling mobile users to be more accessible and productive, while reducing enterprise telecommunications costs. We are pleased to jointly present their success story.”


Agito Networks’ award-winning RoamAnywhere Mobility Router uniquely fuses WiFi, cellular, IP telephony, and location information, improving the accessibility and responsiveness of mobile workers, while drastically reducing mobile costs (http://www.agitonetworks.com/products). RoamAnywhere mobilizes voice and unified communications for enterprises of all sizes, extending PBX and deskphone features to mobile phones. In addition, RoamAnywhere provides industry-leading handover between WiFi and cellular networks to reduce cellular costs and improve in-building coverage. Purpose-built for the enterprise, RoamAnywhere uniquely offers high availability, redundancy, security, enterprise scalability, and the industry’s broadest mobile handset and IP-PBX support. It works with all cellular network technology, and natively integrates with enterprises’ existing equipment, including WLAN infrastructure and directory stores.


The InAAU 2009 International Conference, themed “The Art of Evolution…Pursuing Excellence Through Technology,” is being held at the Gaylord Palms Hotel in Orlando, Fla., from May 17 – 21. For more information, please see https://1bosweb3.experient-inc.com/Events/InAAU/2009International/Agenda/agenda_main_page.cfm .


About Agito Networks

Agito Networks is the award-winning technology leader in enterprise mobility. Its product, the RoamAnywhere Mobility Router, is an innovative enterprise fixed mobile convergence (eFMC) platform enabling enterprises to extend voice and Unified Communications to cell phones. RoamAnywhere is the first and only network appliance that fuses enterprise wireless LANs, carrier cellular networks, IP telephony and location technology to mobilize voice and data applications, while remaining agnostic to customers’ choices of carrier and equipment vendors. Agito enables low-cost in-building voice coverage, reduced cellular costs, improved enterprise visibility and control over cellular usage, and better accessibility and responsiveness for mobile workers. With Corporate Headquarters in Santa Clara, Calif., and European presence in Reading, England, the company is venture backed by Battery Ventures, Castile Ventures and ITX International. Go to http://www.agitonetworks.com for more information.


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Agito Networks and RoamAnywhere are trademarks of Agito Networks, Inc.

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IntelePeer Teams With Telx to Offer Hosted Voice and Rich Media Applications to Colocation Customers

IntelePeer ReachSuite Allows Service Providers at Telx to Quickly Roll Out High-margin Advanced Voice and Telecommunications Services


SAN MATEO, Calif. – May 12, 2009 – IntelePeer Inc., a leader in hosted on-demand rich media communications, today announced a partnership with Telx, one of the largest North American providers of network-neutral colocation and interconnection services. IntelePeer will offer ReachSuiteâ„¢-hosted voice and rich media applications that allow Telx customers to quickly roll out new, high-margin voice and telecommunications services while avoiding up-front capital costs.


“Telx customers include leading service providers, content providers and enterprises that demand premium performance and reliability to meet the demands of their business and consumer customers,” said John Hart, senior vice president of business development and marketing for IntelePeer. “IntelePeer ReachSuite applications offer the value these Telx customers need to stand apart from competitors in a crowded market, while delivering the carrier-grade performance they require. With our ReachSuite, they can quickly roll out new high-margin services that drive new productivity while reducing operational and telecommunications costs for their customers.”


IntelePeer ReachSuite applications also reduce telecommunications costs by routing communications through IntelePeer’s high-quality, carrier-grade global peering fabric. IntelePeer uses this global infrastructure to offer ReachSuite applications through a Software-as-a-Service (SaaS) delivery model. This eliminates most up-front costs, while ensuring carrier-grade quality and communications cost savings that are so valuable in today’s financial environment.


“Telx is committed to offering customers the very latest in communications services offered in a cloud computing, or Communications-as-a-Service (CaaS) model in order to facilitate technology adoption without the cost or service disruption of a forklift upgrade,” said Rose Klimovich, Telx vice president of product development and management. “IntelePeer offers our customers such turnkey communications solutions that help integrate phone, conferencing and electronic communication within familiar interfaces and in a cost-effective way.”


Telx offers rich connectivity and service options in the most secure and reliable colocation facilities to meet the requirements of the most demanding mission-critical operations. Telx colocation centers offer premier conditioned space, state-of-the-art access control and surveillance systems. To expand their business opportunities, Telx also provides their customers access to a global marketplace of services providers like IntelePeer.


About Telx

Telx is a world-class leader in providing interconnectivity solutions through their network-neutral and network rich, co-location facilities. With fifteen facilities in North America, Telx offers cost effective networking solutions for customers to seamlessly access diverse global networks and exchange information in a secure and reliable environment. Over 600 leading telecommunications carriers, ISP’s, content providers and enterprises rely on Telx’s world-class team to support their mission-critical global infrastructure needs and to create a global connectivity marketplace to dramatically expand their business growth opportunities. Telx is a privately held company headquartered in New York City with facilities in New York, Atlanta, Chicago, Dallas, Los Angeles, San Francisco, Santa Clara, Miami, Phoenix, Charlotte, Weehawken, and Clifton, N.J. For more information about Telx, visit www.telx.com.


About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device – without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworXâ„¢, our SuperRegistryâ„¢ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 6 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


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IntelePeer, IntelePeer AppworX, SuperRegistry and ReachSuite are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage

Verizon Business Expands IT Consulting Services Aimed at Application Management, Storage  


New Professional Services Address Continued Global Demand From Enterprises for Help Managing IT Environments  


BASKING RIDGE, N.J.  – To meet the growing demand from enterprises for help maximizing IT environments, Verizon Business is expanding its already robust portfolio of global professional consulting services.


The company announced Wednesday (May 6) seven additional IT consulting services that address the need for global enterprises to optimize the performance of applications operating on their networks and to securely store the growing volume of corporate data.  The new professional application-assessment and storage services — available in the United States, Europe and the Asia-Pacific region — will be delivered by specially trained and experienced consultants.


Global managed and professional services — a key part of Verizon Business’ strategic services offerings — represent a significant growth area for the company.  It expects to experience continued expansion in this area throughout 2009.  Verizon Business’ strategic services — which also include fast-growing IP (Internet protocol), Ethernet and security solutions — drove revenue of $1.5 billion in the first quarter 2009, up 7.5 percent from the first quarter 2008.  


“IT performance is taking on new meaning in today’s challenging business environment,” said Kerry Bailey, senior vice president — global services, Verizon Business.  “Rather than just hoping their IT environment will perform optimally, companies need to be proactive in managing their applications and ensuring critical company data is stored appropriately for safekeeping and retrieval.  Through our expanded portfolio we are helping companies do all this securely and without missing a beat.”


Amy DeCarlo, principal analyst – managed IT services, Current Analysis, said: “Enterprises are looking for flexible options when making decisions about enhancing their IT and network environments.  The fact that Verizon Business is vendor- and technology-neutral gives customers more alternatives to choose from to ensure they have access to solutions tailored to fit their particular needs.”


Helping Enterprises Address LAN and WAN Performance Challenges


Through the company’s new standardized suite of Network Application Assessment professional services, customers can easily address periodic local area network (LAN) and wide area network (WAN) performance issues that can slow down the delivery of applications to corporate users. This suite also can help companies plan for long-term growth needs.


These new application-assessment services, which offer customers the ability to reactively or proactively review the health of their applications and networks and identify potential areas for remediation, are:


Critical Business Problem Resolution:  For organizations needing to immediately address critical business issues, Verizon Business can help them to investigate and identify root cause of network issues and facilitate troubleshooting as well as provide recommendations on how to resolve WAN and LAN issues contributing to the degradation of application delivery.  Areas of focus include analysis on multiple aspects of the network, including how applications are utilized and end-to-end performance between end users and applications.


Application Infrastructure Analysis:  Provides a proactive analysis of the customer’s existing network, application infrastructure and architecture with a focus on application performance, including the network’s ability to support new applications such as VoIP and SAP.  Results of this analysis can be used by the customer for current or future IT planning, as well as IT budget planning; documentation of existing network infrastructure; business continuity planning; capacity analysis, including peak season performance analysis and end-of-life network and application infrastructure redundancy and/or scalability.


Network Health Assessment: For organizations proactive in their approach, Verizon Business experts can provide a Network Health Assessment service that examines a customer’s existing network infrastructure and architecture.  Results can be used for current or future IT planning, as well as IT budget planning; network re-architecture; end-of-life network hardware analysis; network improvements, including WAN acceleration options; or identification or analysis of any latency issues. Service is ideal for organizations wishing to establish a reference design to address known areas of concern; identify traffic flow; baseline the current network performance by device and by link, as well as document and review critical business process that include applications.


 Storage Considerations Key Among Enterprises


 More and more enterprises need ways to manage and store data in an increasingly information-driven world. Verizon Business industry experts can help organizations assess existing storage configurations as well as design and build new storage solutions that help them meet their IT requirements and data storage regulations.  The four new consulting services are:   


Storage Assessment: Assess current storage solutions and recommend improvements based on the customer’s technical and business requirements.


Database Assessment and Design: Examine existing database solution and recommend improvements based on the customer’s IT and business environment.  


Database Backup/Replication Assessment: Assess current data backup and/or data replication strategies and recommend improvements for either data retention or backup policies.


Storage Integration: Implement a new storage solution and migrate data for storage area network (SAN)-based applications.


With these capabilities in addition to extensive managed service offerings, Verizon Business is able to offer and support the entire lifecycle of data and storage solutions as part of an overall infrastructure management engagement. Enterprises can turn to Verizon Business to find the right solution to meet their specific needs — whether it’s moving to virtualization; or the need to augment a company’s data replication strategy or improve its database configuration; or address whether an organization wants to transition from a distributed data configuration to a SAN architecture.


All Verizon Business storage consulting and management services are delivered by professionals certified and trained in storage technologies, including EMC-certified engineers, who can implement and develop infrastructure and tools for management.              


Delivering Solutions Through Key Practice Areas


Verizon Business excels in delivering solutions across key practice areas that address a wide range of business and technology issues for today’s extended enterprise, which includes employees, customers, partners and suppliers.


 The professional services team is able to provide guidance and recommendations for accelerating the transition to new technologies, applications and delivery methods, as well as address data storage and security compliance requirements.  


Verizon Business delivers a standardized set of more than 50 professional-service capabilities in four key practice areas: Security Solutions, IT Solutions, Network Engineering and Integration Services, and Communications Solutions.


The company provides a complementary set of managed network, managed hosting and managed security offerings, and manages and maintains more than 4,000 customer networks and more than 270,000 communications devices around the globe. Its global infrastructure, including one of the most expansive and the most connected global IP networks in the world, provides a unique foundation from which to serve multinational customers.


For more information, visit www.verizonbusiness.com/solutions/professional.


 About Verizon Business Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a global leader in communications and IT solutions. We combine professional expertise with the world’s most connected IP network to deliver award-winning communications, IT, information security and network solutions.  We securely connect today’s extended enterprises of widespread and mobile customers, partners, suppliers and employees – enabling them to increase productivity and efficiency and help preserve the environment.  Many of the world’s largest businesses and governments – including 96 percent of the Fortune 1000 and thousands of government agencies and educational institutions – rely on our professional and managed services and network technologies to accelerate their business. Find out more at www.verizonbusiness.com.

TM Forum Membership Up 25% As Comms Industry Seeks Guidance in Tough Times

TM Forum takes pole position to help industry tackle recession


MORRISTOWN, NJ, May 5, 2009 – TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, today announced results for the financial year ending March 31, 2009. For the fifth consecutive year, the international not-for-profit organization has achieved revenue and membership growth of more than 25%. The results show an organization well placed to weather the current global recession, and reinforce the Forum’s leading position in helping its global membership tackle the effects of the economic crisis.


TM Forum exists to help its 737 member companies – which include service providers and suppliers in the telecom, mobile, cable, defense and media sectors across 185 countries – by providing leadership, guidance and practical solutions that improve their business effectiveness. In the current economic climate as service providers seek to reduce operating costs, the Forum’s extensive set of best practices and standards provide a stable, low-risk roadmap for cost-base transformation. In addition, the Forum is leading the way for delivery and monetization of new services, exploring new business models and opportunities with partners in an extended value-chain of content and media players.


According to Keith Willetts, chairman and CEO, TM Forum, “Very few of the countries where TM Forum has active members have escaped the effects of the global financial crisis. For a long time we have been saying that – sooner or later- service providers everywhere will need to radically change the way they do business or their cost base will sink them. The global downturn has brought this line of thinking into very sharp focus.”


The Forum’s flagship Management World conference being held this week in Nice, France, will tackle these key issues head on. The conference – which has proven itself as the communication industry’s conference of choice for 2009 – exposes the value of the Forum’s best practices and standards through more than 100 service provider led presentations and case studies. “Moving onwards through 2009, the Forum is well placed to help its members triumph in these difficult times,” added Willetts.


About TM Forum

With 737 member companies across 185 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged. Members include the world’s largest service providers, cable and network operators, software suppliers, equipment suppliers and systems integrators.


TM Forum provides a wide range of information and support to help its members reduce the costs and risks associated with creating and delivering profitable services. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. The Forum also provides its member community with extensive marketing and networking opportunities, enabling business with new customers and partners.

To learn more please visit www.tmforum.org.

Subscribe to TM Forum

TM Forum Newsletters

TM Forum Press Releases

Business Transformation Takes Forumville Center Stage at Management World 2009

Forumville Highlights Business Transformation at TM Forum’s Management World 2009


Innovative Business Solutions Drive Communications Service Provider Success


MORRISTOWN, NJ, April 28, 2009 –TM Forum, the world’s premier industry group focused on business effectiveness for the communications and media sectors, revealed today the ground-breaking business transformation solutions that will be demonstrated in the exclusive Forumville innovation zone at the Forum’s flagship Management World conference (4-8 May 2009, Nice, France).


Business Transformation is one of six key strategies to combat the economic downturn and prepare the industry for the future. In a world where communications service providers face the continual challenge of maintaining profitability for increasingly competitive and diverse services, TM Forum is leading the way in improving business effectiveness. Through leadership and collaboration, the Forum is delivering the standards and best practices that underpin automation, reduce OpEx and customer churn, and allow service providers to adapt to new business models.


According to Martin Creaner, President and COO, TM Forum, “Forumville brings together leading industry experts in a series of live Technology Catalyst and Content Encounter demos, providing examples of the innovation and rapid solution development only possible through collaboration. Together with business and technical presentations focused on implementation of TM Forum standards, Forumville will offer conference delegates a one-stop-shop for essential transformation tools.”


Business Transformation — Tuning Business for the Road Ahead

The Business Transformation innovation area looks at the big picture of how the TM Forum best practices, business programs, and executive communities can help businesses become more efficient, automated, agile, and customer-centric. Visitors will see how TM Forum Solution Frameworks have already helped hundreds of companies around the world save millions of dollars by shortening return on development investment, getting new services to market faster and driving down operational costs through a multitude of business process and IT transformation projects.


One of the highlights of the Business Transformation zone is TM Forum’s Business Benchmarking Program, which boasts more than 100 service provider participants. The program allows service providers to assess metrics, ranging from operations to finance, and to see how they compare to best in class providers around the world. The data support business decision-making — a crucial need as companies undergo massive operational transformations to support new converged, media-rich services, reduce costs, and provide outstanding customer experience with low levels of customer churn.

The Business Transformation zone will also feature a defense industry Technology Catalyst demonstration on Managing Future Satellite Communications. The Catalyst focuses on operational agility and the real-time management of complex space networks. The defense industry is transforming its management strategies using TM Forum-based standards to create a solution framework that manages across operator boundaries.


As Service Providers implement business transformation projects, one of the complex issues they face is how to migrate key customer data and other records into their new systems. The data must be verified, rationalized, cleansed, formatted and then moved. The Application Data Migration Technology Catalyst addresses the industry challenges resulting from current migration practices and strategies to overcome those challenges. It demonstrates the principles and recommendations using a real-world case study.


Forumville will include two theaters, offering in-depth technology demonstrations, case studies of real-world implementations, and educational presentations. Attendees will also receive free registration to the Forum’s new online community, where members can connect to their peers and gain access to the latest industry topics and thought leadership.


The strategies and tactics unveiled in Forumville will be mirrored throughout the Management World 2009 conference, which opens with an impressive keynote lineup on Wednesday, May 6. “Forumville, along with the entire Management World conference this year, focuses on the strategies and tactics service providers need to embrace to survive. The current economic situation presents an opportunity for service providers to transform themselves to support the new business models that will prove to be essential to future growth and profitability for service providers,” added Creaner.


The full conference agenda, keynote and speaker details, as well as information surrounding certified training courses available in Nice are available now at http://www.tmforum.org/ManagementWorld2009/


Press and analysts are invited to contact Geoff Devlin, gdevlin@tmforum.org, to apply for press access to the conference.


To learn more please visit www.tmforum.org http://www.tmforum.org


About TM Forum

With more than 700 member companies in 75 countries, TM Forum is the world’s leading industry association focused on improving business effectiveness for service providers and their suppliers. Serving the information, communications and entertainment industries, the Forum provides practical solutions, guidance and leadership to transform the way that digital services are created, delivered and charged. Members include the world’s largest service providers, cable and network operators, software suppliers, equipment suppliers and systems integrators.


TM Forum provides a wide range of information and support to help its members reduce the costs and risks associated with creating and delivering profitable services. These include industry research and benchmarks, technology roadmaps, best practice guidebooks, software standards and interfaces, as well as certified training, conferences and publications. The Forum also provides its member community with extensive marketing and networking opportunities, enabling business with new customers and partners.


Subscribe to TM Forum

TM Forum Newsletters

TM Forum Press Releases

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IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

IntelePeer and iS2 Team to Reduce Contact Center Telecom Costs, Improve Customer Service With Pre-Built Voice 2.0 Applications

Companies Are Jointly Developing, Marketing and Selling Hosted Call Center Services Based on IntelePeer AppworX Platform


SAN MATEO, CA–(Marketwire - April 20, 2009) - IntelePeer Inc., a leader in cost-effective hosted on-demand rich media communications, today announced an agreement to integrate powerful Voice 2.0 features into corporate Web sites and contact centers with Integrated System Solutions, Inc. (iS2), an innovative professional services and software company.


Using the IntelePeer AppworXâ„¢ open communications platform, IntelePeer and iS2 have developed innovative Voice 2.0 services that will help customer contact centers reduce costs while improving customer service performance. Using the hosted AppworX platform and IntelePeer’s carrier-grade voice network as a foundation, iS2 has developed key plug-ins that will significantly reduce the time, up-front development costs and business risks typically involved in bringing powerful new business features to contact centers and Web platforms. This simultaneously reduces communications expenses and nearly eliminates up-front capital costs.


The jointly developed services allow iS2’s and IntelePeer’s customers to deploy new voice functionality within their existing applications. Features include: customer click2connect from the Web that provides the agent with associated customer data; call center agent click2connect, click2conference, and SMS or voice notifications. These advanced contact center Voice 2.0 features can also be easily deployed enterprise-wide, allowing iS2 vendor and service provider customers to improve their service while reducing costs.


“We offer a spectrum of pre-built solutions and services that focus on providing maximum business value while reducing operational costs,” said Viru Gupte, lead consultant and founder, Integrated Systems Solutions. “With IntelePeer’s voice network and services, we can bring innovative services into existing applications, while delivering carrier-grade reliability and performance that is vital for our customers. At the same time, we can offer our customers significant cost savings in their telecom expenditures.”


“IntelePeer’s relationship with iS2, an innovative and flexible systems integrator, shows the promise and value we offer for corporate contact centers,” said John Hart, senior vice president of business development and marketing for IntelePeer. “With iS2, we see tremendous opportunities to develop, integrate and deploy new business services that integrate Voice 2.0 features with Web and other customer-facing portals. By teaming together, we are driving new revenue opportunities while introducing new ways to reduce expenses for our customers.”


About Integrated Systems Solutions (iS2)

Integrated Systems Solutions (iS2) (www.is2corp.com) creates tools and business solutions that make customer interactions more effective and profitable. Their value-priced consulting services and best-in-class solutions such as hosted Click-2-Dial, Conferencing, Voice & SMS Blasts, Thin-client SoftPhone and Performance Tuning services reduces cost while providing exceptional customer service. iS2’s clients are top companies in the telecommunications, financial services, insurance, health care, and logistics industries.


About IntelePeer

IntelePeer, www.IntelePeer.com, a leader in hosted on-demand rich media communications, enables carriers, businesses and software vendors to easily deliver voice and multimedia capabilities to any phone or network-connected device — without incurring up-front capital costs. Through our innovative, communications-as-a-service (CaaS) platform, IntelePeer AppworXâ„¢, our SuperRegistryâ„¢ and our extensive peering grid, we provide our customers with the platform to offer high-quality interactive voice, video, SMS, data and other rich-media services while providing significant cost savings for their telecommunication expenditures. Through intuitive APIs, Web Services, and brandable widgets and applets, IntelePeer removes the complexity of telecom and opens network functions to mainstream developers who are creating voice-Web “mashups” and communications-enabled business processes embedded into enterprise, webcasting, social networking, entertainment and e-commerce applications. Business professionals who use customer relationship management (CRM) software and common desktop applications such as calendaring and contact management also rely on us for instant access to bridge-to-services, voice blast, video blast, text-to-speech, conferencing and other features that enable communications-enhanced business processes that drive efficiency and deliver cost savings. Based in San Mateo, Calif., we operate our own carrier-grade network carrying more than 6 billion minutes, with worldwide coverage delivered through an IP and TDM peering grid with over 50 leading service provider peering partners. IntelePeer is privately held and is backed by venture capital firms VantagePoint Venture Partners, Kennet Venture Partners, NorthCap Partners and EDF Ventures.


IntelePeer, IntelePeer AppworX and SuperRegistry are trademarks of IntelePeer, Inc. All rights reserved worldwide. Other trademarks referenced are the property of their respective owners.

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Agito Networks Intelligently Mobilizes Unified Communications Applications with Next-Generation Mobile Convergence Products

New Version of RoamAnywhere Introduces Mobile Context with Location-Based Enterprise Presence; Adds New Cost-Savings Capabilities to Leading FMC Platform


SANTA CLARA, Calif. – April 6, 2009 – Agito Networks, Inc., the company delivering innovative solutions in enterprise mobility, today announced the availability of the next-generation version of its award-winning RoamAnywhere Mobility Router.  The RoamAnywhere Mobility Router is the industry’s most powerful enterprise fixed mobile convergence (eFMC) product, purpose built for enterprises to help them mobilize enterprise voice and unified communications applications to increase mobile worker productivity while reducing costs. 


Agito Networks’ RoamAnywhere Mobility Router uniquely fuses WiFi, cellular and IP telephony with location information, improving the accessibility and responsiveness of mobile workers, while drastically reducing mobile costs (http://www.agitonetworks.com/products).  RoamAnywhere mobilizes voice and Unified Communications for enterprises of all sizes, extending PBX and deskphone features to mobile phones.  In addition, RoamAnywhere provides industry-leading handover between WiFi and cellular networks to reduce mobile costs and improve in-building coverage.  Purpose-built for the enterprise, RoamAnywhere uniquely offers high availability, redundancy, security, enterprise scalability, and the industry’s broadest mobile handset and IP-PBX support.  It works with all cellular networks, and natively integrates with enterprises’ existing equipment, including WLAN infrastructure and directory stores.


Unique in the industry, Agito’s new RoamAnywhere release introduces automatic location and context-enhanced enterprise presence functionality, intelligently mobilizing Unified Communications by extending users’ full presence state based on mobile context to users.  The RoamAnywhere Presence solution integrates natively with existing enterprise presence servers, such as Microsoft OCS 2007, and provides mobile workers with the ability to determine the presence for any employee in the enterprise, including desk-bound workers using the native Microsoft Communicator application.


According to Gartner, Inc., “In 2011, 85 percent of context-enriched services will present interfaces based on location or presence information…The information that is most commonly needed will be location and presence.  Location will be leveraged most in mobile, while presence will be more common in fixed settings. Still, given both, most applications that leverage any context information will start with either or both of these. Of course, there can be other context information provided, but this information will be the most consistently and widely provided.”1


RoamAnywhere Presence leverages RoamAnywhere’s location-aware architecture to automatically indicate the location of mobile users, giving the caller intelligence into a user’s presence before attempting a call or using an alternative medium, such as email/text, if the person is unavailable.  Earlier mobile UC solutions apply limited and static presence information to mobile devices.  In addition, these early solutions do not integrate into enterprise UC systems and lack support for PC users.  RoamAnywhere Presence enables users to select the best method of communication by enabling visibility into mobile context, including status and location, to mobile and deskbound users.


“Bryant’s philosophy is that technology is our cornerstone and differentiation, and we look to innovative products such as Agito to give our students a competitive edge,” said Rich Siedzik, Director of Computer & Telecommunications Services at Bryant University.  “We’ve had a good experience with Agito’s RoamAnywhere, and are especially interested in the location-based presence functionality of its 3.0 release.  We see this having a very large impact on the educational experience.  We can see this enhancing the learning experience for students, and improving the productivity of faculty and staff via their campus voice and UC functionalities.  No other solution we have seen can do what Agito does, and students are thrilled to have this.”


RoamAnywhere’s industry lead in handset support continues to grow with the addition of several new CDMA devices, distinguishing Agito as the only eFMC vendor supporting GSM and CDMA devices.  Agito now supports more than 40 mobile handsets globally.  Agito has also further extended its native PBX support with the addition of the Alcatel-Lucent OmniPCX Enterprise and ShoreTel ShoreGear PBX platforms, as well as additional support for Nortel PBXs.  Agito continues to support legacy TDM-based PBXes with trunk-side PBX integration.  As the only eFMC vendor to support both line- and trunk-side PBX integration methods, Agito easily integrates with systems that do not support SIP lines/extensions.


Agito has also added enhanced Least Cost Routing capabilities to its policy engine.  Enterprises can significantly reduce international direct dial and roaming charges with the addition of Agito’s Global Roaming feature set, including Automatic Reverse Dial, Dynamic Anchoring, and Automatic SIM Swap.  Automatic Reverse Dial reduces “calling party pays” rates in European and Asian counties by automatically initiating calls from the enterprise PBX instead of the cellular phone.  Dynamic Anchoring allows enterprises to capitalize on carrier provided “free mobile to mobile calls,” On-Net calling and closed user groups, in addition to routing calls over WiFi, to reduce cellular charges and international direct dialing costs.  Automatic SIM Swap enables business users to use prepaid SIM cards without worry of lost calls and voicemails due to new country specific numbers.


“As presence technologies are gaining a toehold in enterprises’ mix of UC solutions, Agito is the first solution to intelligently communicate users’ full presence state based on mobile context and location,” said Pejman Roshan, Agito Networks Chief Marketing Officer.  “Callers now have intelligence into a user’s presence before making a call, allowing them to select the best method of communication depending how available a person may be.”


 Pricing and Availability


Pricing for the RoamAnywhere solution starts at approximately $9,995 for the 2000 Series and $27,495 for the 4000 Series.  It is available later this month directly and through leading channel partners.  Contact Agito Networks at http://www.agitonetworks.com for more information.


 About Agito Networks


Agito Networks is the award-winning technology leader in enterprise mobility.  Its product, the RoamAnywhere Mobility Router, is an innovative enterprise fixed mobile convergence (eFMC) platform enabling enterprises to extend voice and Unified Communications to cell phones.  RoamAnywhere is the first and only network appliance that fuses enterprise wireless LANs, carrier cellular networks, IP telephony and location technology to mobilize voice and data applications, while remaining agnostic to customers’ choices of carrier and equipment vendors.  Agito enables low-cost in-building voice coverage, reduced cellular costs, improved enterprise visibility and control over cellular usage, and better accessibility and responsiveness for mobile workers.  With Corporate Headquarters in Santa Clara, Calif., and European presence in Reading, England, the company is venture backed by Battery Ventures, Castile Ventures and ITX International.  Go to http://www.agitonetworks.com for more information.


 ### 


Note 1 – Gartner, Inc., “Predicts 2009: Context-Aware Computing Gains Momentum,” William Clark, et al, January 21, 2009. 


Agito Networks and RoamAnywhere are trademarks of Agito Networks, Inc.

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Psytechnics Extends Voice Performance Management with IBM

Experience Manager Gives IBM Sametime Unified Telephony Users Real Time Voice Per-formance Management

psytechnics-logo.gif

VoiceCon, Orlando, FL: April 1, 2009 Psytechnics, a leader in performance management solu-tions for real time IP based communications, today announced that its Experience Manager solu-tion will now also support IBM Lotus Sametime Unified Telephony users. Experience Manager will give Sametime Unified Telephony operations and support the ability to proactively manage and monitor voice call quality and deliver rapid, accurate diagnosis for any call quality issues. This ensures successful pilot or trial deployments, increased user confidence and adoption, as well as reduced operating costs both during deployment and once deployed.


Experience Manager’s unique user experience based approach ensures that performance man-agement and reporting for IP based telephony, including Sametime Unified Telephony in enter-prise or managed service provider (MSP) based deployments, accurately reflects the user’s real time experience. This increases user confidence with improved call quality reliability through proactive monitoring, detection, and diagnostics for user affecting issues. The Experience Man-ager solution delivers a reduction in operational and support incident overheads throughout the deployment life cycle by addressing common voice application problems including voice distor-tion, echo, and incorrect volume levels, as well any network induced problems across multi-vendor IP communications environments. Detailed performance reporting, analysis, and root cause diagnosis enable service levels to be maintained more effectively while reducing operating costs.


“Maintaining user confidence and effectiveness with IP based communications is essential to realize full business value and ROI while fostering a more successful collaborative environment,” said Mike Hollier, CTO of Psytechnics. “Our experience with more than 1 million business IP telephony users clearly demonstrates the need for proactive management of the users’ call experience and reduced operational costs for IP based communications from the pilot or trial through to mature deployment. The required level of visibility and diagnosis for effective support is just not available from traditional network or VoIP management tools.”


“Voice quality can be affected by many different variables across the network with IP telephony systems,” said Akiba Saeedi, director of unified communication and collaboration at IBM. “Us-ing Experience Manager with Sametime Unified Telephony helps monitor and manage overall voice quality in real time helping to reduce frustration and improve effectiveness of voice colla-boration in business.”


Psytechnics is an IBM advanced business partner that has successfully worked with IBM Global Services previously on customer projects. This development is further evidence that the Psy-technics Experience Manager solution provides significant added value to IP Telephony deploy-ments and, furthermore, the addition of video conferencing and mobility management capabili-ties ensures increased overall effectiveness as organizations further embrace a unified communi-cations environment.



About Psytechnics


Psytechnics is the leader in voice and video performance management solutions, enabling effective management of call quality and reduced operating and support costs for IP Telephony, Video Conferencing and Unified Communi-cations in fixed, mobile and converged environments.


Psytechnics’ Experience Manager is a comprehensive solution for voice and video performance management, troubleshooting, service level reporting, and compliance. Using real time, objective call analysis detailing the actual user experience presents accurate results for right first time ‘find and fix’ using the right resource. Experience Manager focuses on application specific as well as the IP transmission characteristics to detect user affecting factors such as noise, delay, distortion, and echo that, when combined, will determine the users’ experience.


Winner of Internet Telephony and Unified Communications magazines ‘Product of the Year 2008′ and used to manage more than 1 million business telephony users, Experience Manager is gaining a significant foothold in the managed service provider market.

Psytechnics is a member in good standing of the International Telecommunications Union and has contributed sig-nificantly to seven ITU-T standards for voice and video assessment. Psytechnics’ solution is extensively validated against more than 500,000 people based subjective test opinions.


Psytechnics’ voice and video performance management products are deployed worldwide in enterprise, mobile and next-generation networks, delivering efficient ‘right first time’ incident management, differentiated services, SLA monitoring and compliance, and intelligent interconnect selection. The company was spun out of BT in December 2000 and has offices in Ipswich, U.K. and Portsmouth, New Hampshire.


Psytechnics is a registered trademark of Psytechnics Ltd. All other trade names, trademarks, and registered trade-marks are the property of their respective owners.




Notes


IBM, Lotus, Sametime and Sametime Unified Telephony are trademarks of International Business Machines Corporation in the United States, other countries, or both. Other company, product, and service names may be trademarks or service marks of others.


Sametime Unified Telephony is expected to be available from IBM in July 2009

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VIRTUAL PBX AND GIZMO5 ANNOUNCE COMBINED BUSINESS-CLASS VOIP SERVICE AT AN AGGRESSIVE NEW PRICE POINT

Virtual PBX’s iVPBX Service Delivers Full-featured, End-to-End VoIP for Businesses for One-Fourth the Cost of Competing Products or Less


Virtual PBX®, the inventor and leading supplier of hosted business phone services, and Gizmo5, the leading standards-based consumer calling service, today announced a new collaboration that gives clients a complete business-class phone solution that offers the industry’s deepest feature set at a price level well below the current industry standard.


Built on an open-system VoIP peering platform, the new service combines the feature-rich products of both companies. As part of the announcement, Virtual PBX has launched iVPBX,

a new product that provides customers with unlimited inbound calling and no per-minute fees at a price of just under $10 per seat — about one-fourth to one-fifth the cost of most competing plans. Gizmo5 clients who use the new iVPBX product can send calls by IP directly to their Gizmo phones at no cost.


“This deeper relationship with Gizmo5 is a sound next step for Virtual PBX, following on its innovative open VoIP peering technology announced last November,” said Rob Enderle, president and principal analyst of the Enderle Group. “The attractive pricing for its new iVPBX product comes at an ideal time given the current economic conditions, and continues Virtual PBX’s leadership in supporting the small business market.”


Virtual PBX has been delivering calls to businesses through its hosted PBX service since 1997. Typically, companies using the service have one main business number for clients to call. Virtual PBX takes those calls, answers them with a “virtual” attendant, and then delivers them to employees using any kind of phone, in any location. This has enabled small firms and those with distributed employees to portray a professional phone image and get top-end features without the expense or maintenance hassles of purchasing their own telecommunications hardware.


Traditional Virtual PBX pricing plans include a varying number of free minutes with a price of 4.4 to 6.5 cents per minute for additional usage. With the new iVPBX product, available now, calls coming in on a local number and sent to a Gizmo5 phone will have no per-minute fee for unlimited use. For more information on iVPBX, visit www.virtualpbx.com/plans-and-prices.


Gizmo5 offers VoIP services to both consumers and businesses. Users can make and receive calls from any computer with browser access to the Internet, or use Gizmo5 to power IP phones. Gizmo adds a whole host of features like call recording, IM, file sharing, and much more. Setting up a Gizmo5 account is free, and so are inbound calls to a Gizmo client, with a small fee for outbound dialing. By adding the Virtual PBX service, business users of Gizmo5 gain all the advantages of a high-end PBX, such as an auto-attendant, transferring calls between users, and routing calls to departments though ACD queues.


“We’re very excited about this partnership,” said Paul Hammond, CEO of Virtual PBX. “Our new iVPBX product gives users a very low-cost plan with unlimited usage, and the combination of Virtual PBX and Gizmo5 delivers the best of both worlds at a fraction of the cost of typical hosted IP-PBX offerings.”


Michael Robertson, CEO of Gizmo5, commented, “For Gizmo5 business customers, Virtual PBX’s new iVPBX product adds top-flight PBX services with no hardware or software costs. This is a great example of how standards-based SIP can benefit both service providers and users.”


Both companies will be promoting the partnership. More information about the products and the partnership can be found at www.virtualpbx.com/gizmo5 and www.gizmo5.com/pc/network/virtualpbx.


About Gizmo5

Gizmo5, www.gizmo5.com, is the largest standards-based calling and IM network offering VoIP and IM. Gizmo5 serves more than six million consumer and business users with freely downloadable Microsoft Windows and Macintosh OSX software, mobile software for J2ME and Symbian phones and a Web-based IM solution with callback available at www.giz5.com.


About Virtual PBX

Virtual PBX believes you never get a second chance to make a good first impression – especially when it comes to serving your customers. Our hosted PBX phone service gives small and growing businesses a professional, fully automated call answering and routing solution that can be up and running in a matter of minutes. With Virtual PBX, your employees, whether in one location or far-flung, can focus on serving your customers while we provide the advanced features and responsiveness that give you a competitive edge. We also offer a backup phone service to ensure your business stays up and running should disaster strike. For more information on how your business can benefit from our innovation and passionate commitment to great customer service, visit us on the Web at www.virtualpbx.com.


Virtual PBX is a trademark of VirtualPBX.com, Inc. All other trademarks are the property of their respective owners.

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