Archive for October 17th, 2008

How to lose a broadband customer on moving day

Customers moving is a chronic source of customer churn for telecom service providers, which is why some telcos have banded together to trade moving customers among one another and prevent them from switching to cable providers in the process.

Why, then, would AT&T make it so easy for customers to switch broadband providers when they merely transfer service from one location to another in the same town?
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