A friend who lives in Chicago got a flat tire over the weekend. As it was midnight and bitter cold (Chicago cold, mind you), the friend was ecstatic when he remembered that he subscribed to AAA. But after 12 minutes on hold with AAA, the line went dead. He tried again and got the same results in half the time.
Luckily, it was no ordinary cell phone he was holding. Twas an iPhone, with which he then used Google Maps to find a nearby towing service. Five minutes later the tow truck arrived, and five minutes after that, the tire was replaced, for just $40.
My friend’s conclusion: “Thanks, iPhone and Google Maps. Boo, AAA.”
AAA, which also has a mobile site, is more than 100 years old and has been a household name for at least half that time. But in the age of smartphones and Google, it’s yet another endangered species.