MetroPCS Communications(NYSE: PCS) today announced it has completed the conversion of its customers onto Amdocs (NYSE: DOX) CES 7.5, which provides integrated software for convergent real-time charging and billing, customer relationship management (CRM) and operational support systems (OSS) to support Metro’s prepaid, roaming and retail offers.
Metro became the latest carrier to turn over its carrier operations to a third-party vendor when it announced its six-year managed services agreement with Amdocs in early October. By replacing its legacy system with Amdocs, the OSS vendor is taking responsibility for its data center operations, systems operations and applications management. Amdocs Consulting also provided business process consulting, testing and training services to Metro.
The two companies converted all Metro’s customers to Amdocs’ platform in 9 months. John Olsen, Metro’s chief information officer, said that the integrating Amdocs products will help Metro increase operational efficiencies for quicker product-offering introductions and faster resolution of customer issues.
“By having Amdocs operate the systems at their data center, we can also reduce operational costs and offer even lower rates to our customers,” Olsen said in a press release today.