One of the biggest drivers for smart grid deployments has been the cost savings it can bring both utilities and their customers, but this requires new methods of data management, new customer options and a new method of billing. To address this need, third largest US electric company and smart grid pioneer Duke Energy (NYSE: DUK) today added Convergys (NYSE: CVG) to its growing list of partners. Convergys will provide Duke with smart grid billing and customer management. more