Nuance Communications (NASDAQ: NUAN) today inked a deal with Samsung Electronics to embed its on-device self-service software, Nuance Mobile Care, in select mobile phones. The relationship builds on one announced earlier this week to bring Nuance’s XT9 predicative text service to Samsung’s mobile phones.
Nuance Mobile Care, which lets consumers resolve common problems directly from their mobile phone, will be available on the Samsung Highlight, Gravity 2 and Comeback, as well as future Samsung handsets. Consumers can use the software to diagnose and repair configuration problems, make account inquiries, upgrade their account or pay bills. According to the company, data from past deployments and trials in North America and Europe has found that 60% of calls were resolved directly on the handset when its Mobile Care software was installed. The company also noted that the average live agent call costs about $5 and the average subscriber calls customer service once a month.
Samsung has been experimenting with new forms of text input of late, first announcing Swype as its keypad of choice of the Omnia II, as well as investing in the start-up, and then this week’s partnering with Nuance for the XT9 text input solution. Nuance’s XT9 will work on the Samsung Memoir, Behold, Blackjack and Blast, as well as handsets from HTC and LG.
Nuance, too, has had an active month, and a successful year, on all fronts. Coming off a year of many acquisitions, the company has been rumored to also be mulling a takeover of troubled transcription provider SpinVox. A Nuance spokeswoman would not comment on the speculation, but sources say the deal could be announced before Christmas.