Archive for December 17th, 2009

Training telco employees on how to use social media (Video)

There’s a now often-told anecdote about a sole employee within Comcast starting using Twitter to respond to customer complaints — setting off what company CEO Brian Roberts has called a “culture-changing” event.

Are telecom service providers ready to join the social media parade?

They are in Australia, where Telstra has made social media training mandatory for its 40,000 employees (video after the jump).


Best of 2009: Best update of an old technology

These technologies might be as old as the name Telephony, but they just needed a new twist to make it big (Connected Planet, anyone?):

  •  Dynamic Spectrum Management (DSM), boosting the speed of ol’ DSL
  •  SONET as timing-enabling transport for IP/Ethernet
  •  The decades-old concept of AIN – Advanced Intelligent Network – actually deployed on today’s IP networks

More after the break… more

Recession is over for mobile market, TNS says

The mobile industry can stop worrying about slipping sales and shrinking ARPUs – the economic recession will be over for them come 2010, according to custom research company TNS. In its annual Global Telecoms and Insights survey of 24,000 consumers released today, the firm found that 53% of Americans plan to buy a mobile phone in the next six months, up from just 24% this time last year. more

First broadband stimulus winners announced

Vice President Joe Biden announced the recipients of the first $182 million in broadband stimulus grants today (just 9% of the first round of funding and 2% of the overall total) in Dawsonville, Ga.

The 18 projects included in the winners being announced today will benefit 17 states and have already been matched by more than $46 million in private funding, the White House said.

UPDATE: The full list of recipients announced today is available here.

Though the administrators of the program promised to announce the first round of winners this month, the White House said today those announcements — pertaining to $2 billion in awards — will be spread out over the next 75 days. Of the $182 million in funds being announced today, $129 million will come from the National Telecommunications and Information Administration, and $54 million will come from the Rural Utilities Service.


The awards announced today include: more

Best of 2009: Telecom’s rising stars

These companies, which burst on to the scene in 2009, could steal the scene in 2010:

More after the break… more


December 2009
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