Archive of the Community Category

Training telco employees on how to use social media (Video)

There’s a now often-told anecdote about a sole employee within Comcast starting using Twitter to respond to customer complaints — setting off what company CEO Brian Roberts has called a “culture-changing” event.

Are telecom service providers ready to join the social media parade?

They are in Australia, where Telstra has made social media training mandatory for its 40,000 employees (video after the jump).

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Distracted drivers get mixed messages

The potential of consumers talking while driving was a fear that kept Martin Cooper, Motorola engineer and the inventor of the first cell phone, awake at night, according to an interesting report in the New York Times today. He suggested a lock on the dial to keep users from making calls while in motion. This idea got lost as the business of in-car calling became more attractive, but other options have since arisen. The latest comes from ZoomSafer, which today launched a new Web site and partnered with cell-phone retailer Wirefly to offer free ZoomSafer-equipped BlackBerry smartphones to encourage safe driving. more

Will Apple plus LaLa mean streaming nirvana?

lala.gif

Apple (NASDAQ:AAPL) confirmed its acquisition of music streaming company Lala today, a potentially huge move if – but only if – it leads to music streaming for all Apple products. While the service as it is today takes more of a “taste-and-buy” approach to music than a pure subscription model, some believe Lala will mean a streaming subscription service is in the cards for Apple.

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